GoHighLevel Toll‑Free Verification

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GoHighLevel Toll‑Free Number Verification Guide

If you manage messaging campaigns in ClickUp or any CRM, you need your toll‑free numbers properly verified in GoHighLevel to keep SMS and MMS delivery reliable across the US and Canada. This guide walks you step by step through the full toll‑free number verification process so your account stays compliant with carrier and A2P regulations.

The information below is based on the official LC Phone toll‑free verification guide and explains how to prepare, submit, and track your verification request inside your account.

What Is Toll‑Free Verification in GoHighLevel?

Toll‑free verification is the process of registering your toll‑free number, your business details, and your use case so mobile carriers can approve your traffic. When you complete verification correctly, your messages are less likely to be filtered or blocked.

In the GoHighLevel environment, this is required for toll‑free numbers that send application‑to‑person (A2P) messages to recipients in the United States and Canada.

Why Toll‑Free Verification Matters in GoHighLevel

Submitting a compliant verification request offers several benefits:

  • Improved SMS and MMS deliverability to major US and Canadian carriers.
  • Reduced risk of filtering, temporary blocking, or permanent suspension.
  • Documented consent and use‑case information for carrier reviews.
  • Better alignment with A2P messaging rules inside GoHighLevel.

Key Requirements Before You Start in GoHighLevel

Before you submit, confirm you have accurate information ready. Incomplete or vague details are a common reason for delays and rejections.

Business and Contact Information

  • Legal business name and, if different, any DBA (doing‑business‑as) name.
  • Full business address (street, city, state or province, postal code, country).
  • Primary contact name, email, and phone number for verification questions.

Campaign and Use‑Case Details

You must clearly describe how your toll‑free number is used inside GoHighLevel, including:

  • Type of messages (alerts, notifications, customer support, marketing, 2‑way chat, etc.).
  • Target audience (existing customers, leads, internal users, etc.).
  • Message frequency and approximate monthly volume.
  • Examples of real messages, including opt‑in and opt‑out language.

Consent and Opt‑In Requirements

Carriers require proof that recipients consent to receive messages. Prepare:

  • Opt‑in method (web form, in‑person form, keyword, checkbox, etc.).
  • Opt‑in language shown to users, including disclosures about message type and frequency.
  • Links to your privacy policy and terms if opt‑in is collected online.
  • Screenshot or copy of the exact opt‑in flow, if applicable.

How to Submit Toll‑Free Verification in GoHighLevel

Follow these steps to submit a complete and compliant verification ticket. Screens and navigation labels can change, but the core information you must provide stays the same.

Step 1: Confirm Your Toll‑Free Number

  1. Sign in to your GoHighLevel account with appropriate admin permissions.
  2. Navigate to the phone or LC Phone section where your numbers are managed.
  3. Locate the toll‑free number you want to verify and confirm it is active and assigned to the correct sub‑account or location.

Only verified business toll‑free numbers that you manage directly should be submitted. Shared or third‑party numbers cannot be verified under your profile.

Step 2: Gather Required Business Details

  1. Collect your legal business name and full address exactly as they appear on your official documents.
  2. Identify the best point of contact who can answer questions quickly.
  3. Prepare your website URL and any specific landing pages used for opt‑in.

Make sure the information you provide inside GoHighLevel matches what appears on your website and forms. Inconsistencies can trigger manual review and delay approvals.

Step 3: Document Your Use Case Clearly

  1. Write a short, clear description of your messaging use case. Example: “We send appointment reminders and two‑way support messages to existing customers who opt in via our website booking form.”
  2. List the main types of messages you will send (for example: reminders, alerts, customer service replies).
  3. Estimate your monthly message volume and send frequency per contact.

Avoid vague statements like “general marketing” or “broadcasts to large audiences.” Carriers prefer specific and narrow use‑case definitions.

Step 4: Prepare Sample Messages and Keywords

  1. Create at least three sample outbound messages that match your actual traffic.
  2. Include at least one message that contains required compliance language, such as opt‑out instructions (for example: “Reply STOP to unsubscribe”).
  3. Note any inbound keywords you use, such as START, HELP, STOP, YES, or JOIN.

Do not use misleading or deceptive content. The examples you submit should be very close to what you intend to send through GoHighLevel after approval.

Step 5: Document Your Opt‑In Flow

  1. Identify all the places where contacts subscribe to your messages (web forms, funnels, pop‑ups, paper forms, POS systems, or chat widgets).
  2. Copy the exact text that appears near your phone number field explaining what users are signing up for.
  3. Capture screenshots of your forms or pages if possible.
  4. Verify that your opt‑in disclosures include message type, frequency, and opt‑out instructions.

Your opt‑in process must be explicit. Implied consent or pre‑checked boxes are often rejected in strict A2P reviews.

Step 6: Submit a Support Ticket Using GoHighLevel Details

The current toll‑free verification workflow relies on support handling your request based on the official instructions at the GoHighLevel LC Phone toll‑free verification guide. Follow the format shown in the help article when composing your ticket.

  1. Open a new support ticket from your account or support portal.
  2. Indicate that your request is for “Toll‑Free Number Verification for LC Phone (US/Canada).”
  3. Include the following in your message body:
    • Your toll‑free number, including country code.
    • Legal business name and address.
    • Website URL.
    • Contact name, email, and phone number.
    • Detailed use‑case description.
    • Opt‑in method and language.
    • Opt‑out instructions and keywords.
    • Sample messages (including HELP and STOP responses if used).

Submitting everything in a single, clear message reduces back‑and‑forth and helps support deliver your request to carriers quickly.

Best Practices to Get Approved Faster in GoHighLevel

Carriers and aggregators look for specific compliance indicators. Follow these best practices to reduce the risk of rejection or extended review times.

Use Clear and Honest Message Content

  • Make sure your messages align with the description you provided in your verification request.
  • Avoid banned content categories such as illegal products or misleading financial claims.
  • Do not use shared numbers for multiple unrelated brands.

Keep Opt‑Out Instructions Simple

  • Include a straightforward opt‑out line periodically, such as “Reply STOP to opt out.”
  • Ensure that your system respects STOP and similar keywords by halting further messaging to that contact.
  • Provide a HELP response that explains who you are and how to contact support.

Align Your Website, Forms, and GoHighLevel Configuration

  • Use matching business names across your GoHighLevel account, website, and opt‑in pages.
  • Check that your terms, privacy policy, and consent language are consistent.
  • Update your funnels or forms if they do not explicitly describe your SMS program.

What to Expect After Submitting in GoHighLevel

Once your ticket is submitted, the review and approval timeline can vary depending on carrier load and the quality of your submission.

Typical Review Timeline

  • Initial review by support to confirm all required fields are present.
  • Forwarding of the request to the underlying carrier or messaging provider.
  • Carrier‑side verification and approval or follow‑up questions.

Complex or unclear cases may take longer and can trigger requests for additional documentation.

Monitoring Status and Handling Rejections

  • Watch for email notifications or updates in your ticket thread.
  • If the request is rejected, review the given reason carefully.
  • Address specific issues like missing consent details or prohibited content and resubmit with clearer information.

Keep all communication organized so you can reference previous tickets if you ever need to adjust your toll‑free use case inside GoHighLevel.

Next Steps and Additional GoHighLevel Resources

For strategic help with message compliance, funnel design, or integration planning around verified toll‑free numbers, you can work with an implementation partner. A specialized agency such as Consultevo can help align your GoHighLevel setup with best practices for long‑term deliverability.

Always refer back to the latest official documentation and carrier requirements through the LC Phone toll‑free guide at this GoHighLevel help center article, as policies and processes may change.

By carefully preparing your business details, consent flows, and message examples, and then submitting a complete and accurate verification request, you give your toll‑free number the best chance of fast approval and reliable performance in GoHighLevel across the US and Canada.

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