Outbound Calling in GoHighLevel

/ CRM, GHL / By

Outbound Calling in GoHighLevel Mobile App

The GoHighLevel mobile app makes it easy to manage calls on the go, similar to how ClickUp centralizes project tasks. This guide walks you through how to start outbound calls, choose the right number to dial from, and log essential call details directly inside your GoHighLevel account.

Following these steps will help your team stay organized, keep accurate call records, and streamline your sales and support processes from any mobile device.

What You Need Before Using GoHighLevel Outbound Calling

Before you start dialing, make sure your GoHighLevel account and mobile app are properly set up so outbound calls work as expected.

  • A valid GoHighLevel account with permission to use the mobile app.
  • At least one phone number assigned to your sub-account that can be used as a caller ID.
  • The GoHighLevel mobile app installed on your iOS or Android device.
  • Access to a contact or conversation thread inside the app.

If you need help with broader CRM implementation or optimization, you can find additional resources and services at Consultevo.

How to Start an Outbound Call in GoHighLevel

Outbound calls from the GoHighLevel mobile app can be initiated from different areas, depending on how you work. Below are the most common methods.

Start a Call from the GoHighLevel Conversations Tab

Conversations is often the quickest place to begin when following up with leads and customers.

  1. Open the GoHighLevel mobile app on your phone.

  2. Tap the Conversations tab to view existing message threads.

  3. Select the conversation associated with the contact you want to call.

  4. Inside the thread, locate and tap the Call icon (phone symbol).

  5. The app will prompt you to confirm the number or caller ID you wish to use, depending on your setup.

  6. Confirm, and the outbound call will start from within GoHighLevel.

Using the Conversations tab is ideal when you are already messaging a contact and want to quickly switch to a live call.

Start a Call from the GoHighLevel Contacts Screen

You can also begin an outbound call directly from a contact profile when working from your GoHighLevel contact list.

  1. Open the GoHighLevel mobile app.

  2. Tap the Contacts tab to view all available contacts.

  3. Search for or scroll to find the contact you want to call.

  4. Tap the contact name to open the full contact profile.

  5. On the contact profile screen, look for the phone number field and tap the Call icon next to it.

  6. Confirm the outbound number or caller ID, then place the call.

This method helps when you need to quickly reference contact details before dialing or want to ensure you are calling the correct number stored in GoHighLevel.

Choosing the Number to Call From in GoHighLevel

Depending on your configuration, GoHighLevel may allow you to select which number to use when placing an outbound call. This is helpful if your account has multiple phone numbers or if your agency manages several sub-accounts.

Caller ID Options in the GoHighLevel Mobile App

When you tap to start a call, you may see options like:

  • Default number for the sub-account used as caller ID.
  • Specific tracking or campaign numbers if you manage multiple lines.
  • Forwarding or connected numbers assigned to your GoHighLevel workspace.

Select the phone number that best fits the context of the call (for example, sales, support, or a dedicated campaign line). Once confirmed, the app handles the connection and logging.

Managing the Call Screen Inside GoHighLevel

During an active call, the GoHighLevel mobile app displays a call screen with options to manage the live conversation. While on the call, you can typically:

  • Mute your microphone when needed.
  • Use speaker mode to free your hands.
  • End the call from within the app.

The call screen helps keep everything tied to the same contact record in GoHighLevel, ensuring all activity is properly linked without switching apps.

How to Log Outbound Calls in GoHighLevel

Accurate call logs are essential for tracking performance, following up effectively, and keeping your CRM clean. After an outbound call ends, GoHighLevel presents options to record what happened.

Post-Call Options in the GoHighLevel App

Once you hang up, a post-call screen usually appears, giving you options such as:

  • Call Outcome or Status (for example: connected, voicemail, no answer).
  • Notes about the conversation details and next steps.
  • Follow-up tasks or reminders (depending on your workflow and configuration).

Fill out these fields immediately while details are fresh. This ensures your GoHighLevel reporting, pipelines, and automation remain accurate.

Viewing Logged Calls in GoHighLevel Contact Profiles

After saving the call log, you can review it inside the contact record:

  1. Open the Contacts tab in the GoHighLevel mobile app.

  2. Select the relevant contact.

  3. Scroll through the contact history or timeline to find the logged call entry.

  4. Tap the call record to view notes, status, or related actions.

This unified history helps you or your team members quickly understand previous interactions before the next outreach.

Best Practices for Outbound Calling with GoHighLevel

To make the most of outbound calls inside the GoHighLevel mobile app, follow these practical tips:

  • Keep contact records updated so you always dial the right number and see current information.
  • Use consistent call outcomes for better reporting and automation triggers.
  • Take notes during or immediately after the call to capture objections, interests, and important details.
  • Align numbers with campaigns by choosing caller IDs that match the brand or offer the contact expects.
  • Regularly review call logs to improve scripts and follow-up sequences.

Where to Learn More About GoHighLevel Outbound Calling

For deeper technical details and the most up-to-date instructions on outbound calling with the mobile app, review the official documentation provided by the platform. You can access the original help article here: Outbound Calling Using the HighLevel Mobile App.

By following the steps above, you can confidently make and log outbound calls inside the GoHighLevel mobile app, keep your CRM data accurate, and maintain a smooth workflow for your entire team.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`

Verified by MonsterInsights