GoHighLevel Resend Campaign Visibility Guide

If you manage multiple users across tools like ClickUp and GoHighLevel, it is essential to understand how visibility and permissions work for sensitive features. The Resend Campaign option in the workflow builder lets your team quickly send contacts back through a campaign, so you must control exactly who can see and change this feature.

This how-to article explains, step by step, how Resend Campaign visibility is controlled in GoHighLevel, how user roles affect access, and how to safely manage what your team can do in sub-accounts.

What Is the Resend Campaign Feature in GoHighLevel?

In GoHighLevel workflows, the Resend Campaign option lets you send selected contacts through an existing campaign again. This is usually managed from within the workflow builder and is powerful because it can trigger an entire automation sequence a second time.

Because of its impact, GoHighLevel ties access to this feature to user roles and permissions at the sub-account level. Administrators and agency owners can decide who is allowed to view or edit it.

How GoHighLevel Controls Resend Campaign Visibility

Resend Campaign visibility is not a standalone permission toggle. Instead, GoHighLevel attaches access to the broader workflow and campaign permissions assigned to a user role. In other words, what a user can do inside workflows generally determines whether they can use or adjust the Resend Campaign option.

The key elements that affect visibility are:

• User type (Agency Admin, Agency Staff, or Sub-Account User)
• Assigned role inside the sub-account
• Permissions attached to that role, especially workflow-related access

Prerequisites for Managing Resend Campaign in GoHighLevel

Before you manage who can access the Resend Campaign feature in GoHighLevel, make sure you have:

• Agency-level access to the main account
• Permission to edit user roles and permissions
• Access to the specific sub-account where workflows and campaigns are located

Step-by-Step: Configure User Access in GoHighLevel

Use the following steps to manage which users can work with workflows and therefore see the Resend Campaign option in GoHighLevel.

Step 1: Open the Agency View in GoHighLevel

1. Log in to your GoHighLevel agency account.
2. From the main navigation, make sure you are in the Agency view rather than inside a sub-account.

Only agency-level users can fully control roles and permissions that affect Resend Campaign visibility.

Step 2: Go to Team Management

1. In the left-hand menu, click Settings (usually at the bottom of the navigation panel).
2. Select Team Management or the equivalent section where users and roles are listed.

This area in GoHighLevel displays all users, their roles, and what they are allowed to access in sub-accounts.

Step 3: Review Existing User Roles

1. Locate the user who needs Resend Campaign access (or restrictions).
2. Check their assigned role and whether they are an agency user or a sub-account user.
3. Click on their name or the edit icon to open their permissions panel.

In GoHighLevel, each role comes with specific access levels that indirectly control whether the user can use the Resend Campaign feature.

Step 4: Edit Role Permissions Related to Workflows

1. Within the user or role settings, locate the permissions related to Workflows and Campaigns.
2. Allow or restrict editing capabilities depending on how much control the user should have.
3. Save your changes.

When a user has permission to edit workflows in GoHighLevel, they will typically be able to see and adjust Resend Campaign actions within those workflows. Limiting workflow edit permissions reduces who can trigger or change Resend Campaign behavior.

Managing Resend Campaign Visibility by Role

Different user types in GoHighLevel interact with Resend Campaign access in different ways. Use these guidelines to design safer permission structures.

Agency Admins in GoHighLevel

Agency Admins generally have full visibility and control over workflows and campaigns in all sub-accounts. They can:

• View and edit workflows
• Access and configure Resend Campaign actions
• Change other users’ roles and permissions

You typically cannot and should not fully hide Resend Campaign options from Agency Admins, because they are expected to manage automation strategy at the highest level.

Sub-Account Users in GoHighLevel

Sub-account users have access only to specific client locations and features that you explicitly allow. To control whether they see Resend Campaign options:

• Assign a role with limited workflow edit permissions if you want them to avoid triggering or modifying resend actions.
• Assign a role with full workflow access if they are responsible for managing automations, including resend logic.

By carefully designing sub-account roles in GoHighLevel, you reduce the risk of unintentional use of the Resend Campaign feature.

Agency Staff with Restricted Access

Some agencies use GoHighLevel to give internal staff limited access for support or sales functions. In this case:

• Disable workflow editing where possible.
• Grant view-only access if they simply need visibility into campaigns without the ability to resend.
• Periodically review staff roles to confirm that automation controls remain tightly managed.

Best Practices for Safe Resend Campaign Usage in GoHighLevel

Because resending campaigns may result in multiple messages or emails being sent to the same contact, implement these practices in GoHighLevel:

• Limit Workflow Editors: Allow only experienced automation specialists to edit workflows.
• Document Internal Policies: Create a simple policy describing when it is acceptable to use Resend Campaign.
• Test in a Sandbox Sub-Account: Before enabling access for new team members, test changes inside a non-production location.
• Audit Access Regularly: Review roles every quarter to ensure only active staff have workflow edit permission.

Troubleshooting Resend Campaign Visibility in GoHighLevel

If a user expects to see the Resend Campaign option in GoHighLevel but cannot:

1. Confirm they are in the correct sub-account.
2. Check their user type and role from the Agency view.
3. Verify that workflow edit access is enabled for their role.
4. Ask an Agency Admin to refresh their permissions after updates.

If Resend Campaign appears for a user who should not have it:

• Open their role settings.
• Remove workflow editing access where appropriate.
• Save changes and ask them to log out and back in.

Additional Resources for GoHighLevel Users

For the original help documentation about this feature, see the official article on Resend Campaign visibility control from the GoHighLevel knowledge base.

If you need strategic guidance on structuring your CRM, workflows, and team permissions, you can also consult specialized GoHighLevel and automation experts at Consultevo.

By correctly setting roles, limiting workflow permissions, and understanding how visibility works, you can manage the Resend Campaign feature in GoHighLevel safely and efficiently across all your client accounts.

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