How to Delete Contacts and Their Data in GoHighLevel
If you manage client data across tools like ClickUp and GoHighLevel, it is essential to understand how to fully delete contacts and their related records. This step-by-step guide explains how to remove contact data, what actually gets deleted, and how to troubleshoot when a contact in GoHighLevel does not disappear as expected.
Understanding Contact Deletion in GoHighLevel
Before you start deleting records, it is important to understand what happens in the system when you remove a contact in GoHighLevel.
- Deleted contacts are permanently removed from your contact list.
- Associated activities such as calls, texts, emails, tags, and tasks are also removed.
- Contacts attached to active conversations or opportunities may require extra steps before they are completely cleared.
This guide is based on the official documentation from the GoHighLevel help center. You can review the original article here.
How to Delete a Single Contact in GoHighLevel
Use this method when you only need to remove one specific contact record in GoHighLevel.
- Open the Contacts section
In your GoHighLevel sub-account, navigate to the Contacts menu from the left sidebar.
- Search for the contact
Use the search bar to locate the exact contact you want to delete by name, email, or phone number.
- Open the contact profile
Click on the contact’s name to open the full contact details screen.
- Use the delete option
Inside the contact profile, locate the settings or actions menu (typically represented by an icon such as three dots) and click Delete or Delete Contact.
- Confirm the deletion
A confirmation prompt will appear. Confirm that you want to permanently delete the contact and their data from GoHighLevel.
Once confirmed, the contact and associated records should be removed from your contact list.
How to Bulk Delete Contacts in GoHighLevel
When you need to clean up larger lists, you can bulk delete multiple contacts at once in GoHighLevel.
- Go to Contacts
Open the Contacts menu inside your GoHighLevel sub-account.
- Filter or search your list
Use filters such as tags, status, pipeline stage, or search terms to narrow down the list of contacts you want to delete.
- Select multiple contacts
Use the checkbox at the top of the contacts table to select all visible contacts, or individually click the checkboxes next to each contact you want to remove.
- Open the bulk actions menu
After selecting contacts, click on the Bulk Actions button that appears above the list.
- Choose Delete
From the bulk actions options, select Delete. A prompt will warn you that you are about to permanently delete multiple records from GoHighLevel.
- Confirm bulk deletion
Type in any required confirmation text if prompted, and confirm the bulk delete action.
Bulk deleting contacts is irreversible, so always double-check your filters and selected records before confirming.
What Data Is Removed When You Delete Contacts in GoHighLevel
Deleting a contact in GoHighLevel removes more than just the basic profile. The following types of data are typically deleted along with the contact:
- Contact details (name, email, phone, custom fields)
- Tags attached to that specific contact
- Tasks and notes associated with the contact
- Conversations related directly to that contact profile
- Appointment records tied only to that contact
- Call logs, SMS threads, and email history linked to the contact
Some related records may persist if they are shared with other contacts or tied into other modules. Always verify any critical data before performing large deletions.
Troubleshooting: When a GoHighLevel Contact Will Not Delete
Sometimes a contact appears to remain in your account even after you have attempted to delete it. In GoHighLevel, this usually means there are related records or active associations blocking complete removal.
Check Opportunities Linked to the GoHighLevel Contact
A common reason that a contact seems to persist in GoHighLevel is an active Opportunity in a pipeline.
- Open the Opportunities section
Navigate to Opportunities in the left menu.
- Search for the contact
Use the search function to look for the contact’s name, email, or phone within your pipelines.
- Delete or close the opportunity
If an opportunity is still active for that contact, open it and either delete or close it, depending on your workflow.
- Return to Contacts and delete again
Go back to the Contacts section and attempt to delete the contact again in GoHighLevel.
Review Conversations and Unread Messages in GoHighLevel
Active or pinned conversations can also give the impression that a contact hasn’t fully disappeared from GoHighLevel.
- Go to Conversations
Open the Conversations tab.
- Search by name or number
Locate any lingering conversation threads associated with the contact.
- Clean up related threads
Resolve, archive, or delete the conversations according to your internal policies.
- Verify contact removal
Return to the Contacts list and confirm that the contact no longer appears.
Best Practices for Safe Deletion in GoHighLevel
Because contact deletion is permanent, follow these best practices to avoid mistakes when managing data in GoHighLevel.
- Export contacts before major cleanup
Before bulk deletion, export your contact list as a CSV so you have a backup if a record needs to be restored later.
- Use filters with care
Always review your filtered list to ensure only the intended contacts are selected for deletion in GoHighLevel.
- Check pipelines first
Before deleting, quickly check Opportunities to confirm there are no important deals or stages still open for those contacts.
- Coordinate with your team
Communicate with sales, support, or marketing teams so nobody is surprised by missing contacts in GoHighLevel.
Get More Help with GoHighLevel Data Management
If you need advanced help setting up data hygiene workflows, automation, and backups around GoHighLevel, you can work with a specialist agency. Visit Consultevo for consulting and implementation support tailored to your CRM setup.
For the official, most up-to-date platform instructions, always refer back to the GoHighLevel help center article on this topic: How to Delete Contacts and Their Data.
By following the steps in this guide and periodically reviewing your contact records, you can maintain a clean, organized database in GoHighLevel while ensuring compliance with your internal data policies.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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