How to Use the GoHighLevel Product Tour Guide in Launchpad Actions
The GoHighLevel Product Tour Guide is a built-in onboarding tool that helps new users understand key features step by step. If you manage multiple workspaces in ClickUp or similar tools and are moving teams into GoHighLevel, configuring this product tour correctly will create a smooth onboarding experience right from the Launchpad.
This how-to guide explains how to enable, configure, and manage the Product Tour Guide inside Launchpad actions so you can quickly walk new users through essential areas of your GoHighLevel account.
What the GoHighLevel Product Tour Guide Does
The Product Tour Guide in GoHighLevel is a pre-configured interactive walkthrough that appears as a sequence of guided steps inside the platform. It is triggered from the Launchpad and is designed to reduce confusion for new users.
When enabled, the Product Tour Guide helps users:
- Learn where key features are located in the interface.
- Understand what each major feature does.
- Complete basic setup actions faster.
- Adopt the GoHighLevel platform with less manual training.
The tour guide is particularly useful for agencies onboarding clients who are logging into their accounts for the first time.
Where to Find the GoHighLevel Product Tour Guide Setting
The Product Tour Guide is controlled at the sub-account level through the Launchpad configuration. You can enable or disable it from the same section where you manage all Launchpad actions.
To access the setting, you must be logged into your agency view or have the appropriate permissions for managing Launchpad items in your GoHighLevel account.
How to Enable the GoHighLevel Product Tour Guide
Follow these steps to enable the Product Tour Guide from Launchpad actions:
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Log in to your agency account
Sign in to your GoHighLevel agency view using your admin credentials. -
Select the sub-account
From the agency view, choose the specific sub-account where you want the Product Tour Guide to be available. -
Open the Launchpad settings
Navigate to the Launchpad or Launchpad actions configuration section for that sub-account. This is where all Launchpad items are controlled. -
Locate the Product Tour Guide option
Inside the Launchpad actions list, look for the item labeled “Product Tour Guide” or similar wording that clearly indicates the interactive tour feature. -
Toggle the Product Tour Guide ON
Activate the Product Tour Guide by switching the toggle to the ON position. Once enabled, the tour becomes part of the visible actions in the Launchpad for that sub-account. -
Save your changes
Confirm and save the new Launchpad configuration so that users can start seeing the tour option on their next login.
How Users Start the GoHighLevel Product Tour
After you enable the Product Tour Guide in Launchpad actions, end users can start it directly from the Launchpad panel when they log in to their sub-account.
Typical user experience:
- Users log in to the sub-account dashboard.
- The Launchpad opens or is available via an icon or menu.
- The Product Tour Guide appears as one of the selectable Launchpad actions.
- Users click the Product Tour Guide item to begin the interactive walkthrough.
The interactive steps then guide the user across different screens and features, highlighting important elements and explaining how to use them.
Managing the GoHighLevel Product Tour Guide
As an admin, you control when and where the Product Tour Guide appears. This is managed fully from the Launchpad configuration screen.
Turning the GoHighLevel Product Tour Guide Off
You may want to remove the tour after users are familiar with the platform. To disable it:
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Go back to the agency view and select the target sub-account.
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Open the Launchpad actions settings.
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Locate the Product Tour Guide in the list.
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Switch the toggle to the OFF position.
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Save your changes so the tour is no longer visible in Launchpad.
When to Keep the GoHighLevel Tour Enabled
Consider keeping the Product Tour Guide enabled in the following situations:
- You are onboarding new sub-accounts regularly.
- Your clients are not familiar with CRM or marketing automation platforms.
- You want to reduce support tickets related to where features are located.
- You are in the middle of migrating users from other tools into GoHighLevel.
For more advanced or long-term users, you can choose to disable the tour once you are confident they no longer need initial guidance.
Best Practices for Using the GoHighLevel Product Tour Guide
To get the most value from the Product Tour Guide, pair it with a few additional onboarding best practices.
1. Combine the Tour with Custom Onboarding
Use the Product Tour Guide as the first step in your onboarding flow, then add:
- Short welcome videos or Looms.
- Written quick-start checklists.
- Links to your knowledge base or SOPs.
This gives users a structured path from first login through full account setup inside GoHighLevel.
2. Use the Tour for Client Training
Agency owners can instruct new clients to click the Product Tour Guide from the Launchpad immediately after their first login. This reduces the amount of time you spend on basic platform walkthroughs.
3. Monitor Questions After the Tour
Collect feedback and questions that appear after clients have used the tour. This helps you understand which parts of GoHighLevel are clear and which may still need extra documentation or video support.
Troubleshooting the GoHighLevel Product Tour Guide
If users are not seeing the Product Tour Guide in their Launchpad, review these points:
- Confirm you enabled the Product Tour Guide toggle for the correct sub-account.
- Make sure changes to Launchpad actions were saved.
- Ask users to log out and log back in to refresh their Launchpad view.
- Verify that the user is accessing the correct sub-account where the tour is enabled.
If the issue persists, consult the official GoHighLevel help documentation for the Product Tour Guide in Launchpad actions at this support article.
Next Steps After Setting Up the GoHighLevel Tour
Once the Product Tour Guide is enabled and working, continue improving your onboarding process:
- Create standard operating procedures that reference when to use the tour.
- Document which Launchpad actions should be visible for each client type.
- Identify additional features in GoHighLevel that might need separate training.
If you need strategic help implementing systemized onboarding and automation, you can explore professional consulting and implementation services at Consultevo.
Conclusion: Make GoHighLevel Onboarding Easier
The Product Tour Guide in Launchpad actions is a simple but powerful feature that helps new users understand GoHighLevel without requiring intensive one-on-one training. By enabling the tour, managing it per sub-account, and combining it with your own onboarding materials, you can create a predictable and scalable client experience from the very first login.
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