Fix WhatsApp Phone Number Eligibility Error in GoHighLevel

If you see a WhatsApp Business error while connecting a number in GoHighLevel, this guide will walk you through the exact steps to resolve it. Even if your team also uses ClickUp or other tools to manage tasks, you can follow this dedicated process to get your WhatsApp number eligible and properly connected inside your GoHighLevel account.

What This GoHighLevel WhatsApp Error Means

When you try to connect a phone number to the WhatsApp Business Platform inside GoHighLevel, you may see an error such as:

• Your phone number isn’t eligible to connect to the WhatsApp Business Platform
• The number is already linked to another WhatsApp Business account
• The number is already in use on the WhatsApp Business App

This error typically appears during the phone number verification and onboarding flow and is triggered by one of these conditions:

• The number is still registered on the WhatsApp Business App on a mobile device.
• The number is registered on the standard WhatsApp app.
• The number belongs to another WhatsApp Business Platform account or provider.

To successfully use WhatsApp messaging through GoHighLevel, the number must be cleanly released from any previous WhatsApp use and then verified again as a WhatsApp Business Platform number.

Requirements Before You Fix the GoHighLevel Error

Before starting the troubleshooting steps, confirm the following for your phone number:

• You can receive SMS or voice calls on the number.
• You have full admin access to any existing WhatsApp or WhatsApp Business App accounts that use this number.
• You have access to the Facebook Business Manager that owns the WhatsApp Business account, if applicable.

Once you confirm these points, continue with the exact process recommended for resolving WhatsApp number eligibility errors in GoHighLevel.

Step 1: Remove the Number from WhatsApp and WhatsApp Business App

The most common cause of the eligibility error in GoHighLevel is that the number is still tied to a mobile WhatsApp account. You must delete that account from the mobile app first.

How to Delete the WhatsApp Business App Account

1. Open the WhatsApp Business App on the phone that uses the affected number.
2. Tap Settings.
3. Go to Account.
4. Tap Delete my account.
5. Confirm the phone number, then complete the deletion.

This removes the registration of that number from the WhatsApp Business App and is required before you can connect it to the WhatsApp Business Platform inside GoHighLevel.

How to Delete a Standard WhatsApp Account

1. Open the regular WhatsApp app on the phone using the number.
2. Tap Settings.
3. Go to Account.
4. Select Delete my account.
5. Follow the prompts to fully delete the account tied to the number.

After deleting any mobile WhatsApp or WhatsApp Business App account, wait a few minutes to ensure the changes are fully processed by WhatsApp servers.

Step 2: Check If the Number Is Linked to Another Business Platform

If the error still appears in GoHighLevel, your number may be connected to another WhatsApp Business Platform provider or Business Manager. In that case, you must release it there first.

Confirm if Another Provider Is Using Your Number

Ask your team or previous vendors if the same number was used for WhatsApp messaging through another service, such as:

• Another marketing platform
• A previous CRM integration
• Any custom WhatsApp Business API setup

If you find that another provider is still using the number, contact their support and request removal of the number from their WhatsApp Business Platform account. Only after that removal can you cleanly connect the number to GoHighLevel.

Remove the Number from a Different Business Manager

If the number belongs to a WhatsApp Business account inside a Facebook Business Manager that you control, do the following:

1. Log in to Facebook Business Manager with an admin account.
2. Open Business Settings.
3. Navigate to Accounts > WhatsApp Accounts.
4. Select the WhatsApp account that contains the phone number.
5. Locate the number and remove it from the account if possible.

Once removed, the number is freed to be added through the GoHighLevel integration flow.

Step 3: Retry Connecting the Number in GoHighLevel

After ensuring the number is no longer used on any WhatsApp or WhatsApp Business App and is not attached to another WhatsApp Business Platform account, you can retry the onboarding inside GoHighLevel.

Run the WhatsApp Onboarding Flow in GoHighLevel

1. Sign in to your GoHighLevel account as an admin.
2. Go to the Settings area where WhatsApp messaging is configured.
3. Start the WhatsApp Business Platform connection process again.
4. Follow the prompts to connect your Facebook Business account, if requested.
5. When asked for a phone number, enter the cleaned number you just released.
6. Choose your preferred verification method (SMS or voice call) and complete verification.

If all previous steps were completed correctly, the WhatsApp Business Platform should now accept the number and allow it to be used in your GoHighLevel workspace.

Step 4: Additional Checks If the GoHighLevel Error Persists

If you still see the same eligibility error after removing the number from every other place and trying again, use these checks.

Confirm the Number Format and Capabilities

• Ensure the phone number is entered with the correct country code.
• Confirm the number can receive international SMS or calls, if required.
• Check that any call forwarding or IVR system still allows direct receipt of verification codes.

Check for Temporary WhatsApp Restrictions

Sometimes WhatsApp can apply temporary restrictions to numbers that have been repeatedly registered and deleted. In this case:

• Wait several hours and try the verification again.
• Verify that there is no active ban or block on the number inside the Facebook Business Manager WhatsApp section.

Step 5: Contact Support With Full Error Details

If none of the above resolves the eligibility error in GoHighLevel, you should involve support teams with complete information so they can check the WhatsApp Business Platform status on the backend.

Open a Ticket With GoHighLevel Support

1. Document the exact error message that appears during connection.
2. Take screenshots of each screen in the onboarding flow where the error shows.
3. Collect confirmation that you deleted all WhatsApp and WhatsApp Business App accounts linked to the number.
4. Submit a support request to GoHighLevel including:

• The phone number (with country code)
• Your account ID or subaccount details
• Any confirmation from previous providers that the number was removed

Consult Official WhatsApp Documentation

You can also review the official support steps directly from the source reference used in this guide here: How to fix WhatsApp number isn’t eligible error.

Best Practices for Using WhatsApp With GoHighLevel

Once your number is verified and connected to the WhatsApp Business Platform through GoHighLevel, follow these practices to avoid future eligibility problems:

• Do not re-register the same number on the WhatsApp or WhatsApp Business mobile app.
• Keep all WhatsApp messaging for that number inside your chosen WhatsApp Business Platform connection.
• Document which phone numbers are assigned to which GoHighLevel subaccounts.
• Update internal SOPs so staff do not connect the number to external services without approval.

Using a single, dedicated channel for WhatsApp Business communication will keep your GoHighLevel integration stable.

Learn More About Optimizing GoHighLevel

If you want expert implementation, automation, and CRM optimization around your messaging setup in GoHighLevel, you can explore consulting resources such as Consultevo for strategic support, funnel architecture, and advanced integrations.

By carefully following the steps in this article—removing the number from all mobile apps, detaching it from any other providers, and then retrying the onboarding—you can reliably clear the eligibility error and run WhatsApp Business messaging smoothly inside GoHighLevel.

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