Manage Multi-Location Users in GoHighLevel

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How to Manage Multiple Locations in GoHighLevel Without Agency Access

If you manage several client accounts across tools like ClickUp and GoHighLevel, you may want to give a team member access to many locations without exposing full agency-level controls. This guide explains how to set up a user or admin who can manage multiple locations in GoHighLevel while keeping your main agency access secure.

The method below lets you centralize logins, permissions, and notifications for a trusted user who needs to work across different sub-accounts, but does not need billing or global agency settings.

Why Use a Multi-Location User in GoHighLevel?

In many agencies, operations, fulfillment, or support teams must jump between multiple GoHighLevel locations every day. Giving them full agency access can be risky and unnecessary.

Creating a dedicated multi-location user solves several issues:

  • They log in once and switch between assigned locations.
  • You control exactly which locations they can see.
  • You avoid sharing your primary agency login.
  • You keep billing and high-level settings protected.

This setup is ideal for account managers, support staff, and contractors who execute campaigns or service multiple clients inside GoHighLevel.

Preparation: Understand Access Levels in GoHighLevel

Before building the multi-location structure, it helps to understand the two main access layers in GoHighLevel:

  • Agency Level: Top-level owner access with billing, SaaS, and global configuration.
  • Location Level: Access for a specific sub-account (client location) with pipelines, automations, contacts, and assets.

The strategy below keeps your helper user at the location level, even though they will work across multiple locations in the GoHighLevel system.

Step 1: Create a Shared Email for the GoHighLevel User

The first step is to create a shared or role-based email address that will own the multi-location login in GoHighLevel.

Examples:

  • support@youragency.com
  • implementation@youragency.com
  • client-success@youragency.com

Requirements for the email:

  • It must be a valid inbox you control.
  • It should not already be in use as a user inside your GoHighLevel agency.
  • It should be generic enough to be used by more than one internal team member if needed.

This email will be added to multiple locations so that one GoHighLevel login can seamlessly manage all the assigned sub-accounts.

Step 2: Add the User to the First GoHighLevel Location

Next, sign in to your agency account and open the first location you want this shared user to manage.

  1. Log in to your agency dashboard in GoHighLevel.
  2. Select the first location from the location selector.
  3. In the left-hand menu of that location, go to Settings.
  4. Click on Team Management (or My Staff, depending on your interface version).
  5. Click + Add Employee or Add User.
  6. Enter the shared email address you created for this GoHighLevel user.
  7. Fill in the name (for example, “Agency Support User”).

Do not worry yet about the user’s access to other locations. For now, you are simply creating them at one location so they have an initial login and profile inside GoHighLevel.

Step 3: Configure User Permissions at the Location Level in GoHighLevel

On the same creation screen, define what this user can do inside that first location.

Common settings include:

  • Role or Permission Template: Choose Admin, User, or a custom role depending on how much control they need.
  • Modules Access: Select which parts of GoHighLevel they can see (Conversations, Pipelines, Automations, Calendars, etc.).
  • Login Credentials: Make sure they will receive an invitation to set a password via the shared email.

Tip: If this user is meant to act like a location-level admin across multiple locations in GoHighLevel, give them a high level of access inside each location, but keep them away from global agency controls by not assigning agency-level roles.

Step 4: Invite the User and Confirm Login

Once you save the new team member, GoHighLevel sends an invite email to the shared inbox.

  1. Open the shared email inbox you created.
  2. Find the GoHighLevel invitation email.
  3. Click the setup or confirmation link.
  4. Create a secure password for this user.
  5. Log in once to confirm that the account works and that the user can access the first location.

After the password is set, this same login will later be used to access all other assigned locations in GoHighLevel.

Step 5: Add the Same GoHighLevel User to Additional Locations

Now you will repeat the user-creation process at every other location that this shared user should manage.

  1. From your agency view, switch to the next location.
  2. Go to Settings > Team Management in that location.
  3. Click Add User or Add Employee.
  4. Enter the same email address you used before.
  5. Assign a role and permissions similar to the first location.
  6. Save the user.

GoHighLevel will detect that this email already has an account, so the user will not need to set up a new password. Instead, the single login now gains access to multiple locations assigned to the same email.

Repeat these steps for every location you need the user to manage.

Step 6: How the User Switches Between GoHighLevel Locations

After you have added the shared user to all the necessary locations, logging in and switching is simple.

  1. The user goes to the GoHighLevel login page.
  2. Enters the shared email and password.
  3. Once logged in, they will see a location selector or dropdown at the top-left of the interface.
  4. They can click that dropdown and switch between the locations they are assigned to.

The user will only see locations where the shared email has been added and activated. This keeps each set of client accounts segmented and controlled while still giving your team a smooth workflow inside GoHighLevel.

Best Practices for Managing Multi-Location Users in GoHighLevel

Use Role-Based Emails

A role-based email (like support@ or operations@) lets you hand off responsibilities as your team grows, without having to reconfigure users all across GoHighLevel.

Document Internal Processes

Clearly document how the shared user should manage pipelines, automations, and communications in each location. This reduces mistakes and ensures consistent client experiences inside GoHighLevel.

Review Permissions Regularly

As your agency evolves, periodically review which locations the shared user can access in GoHighLevel and adjust their permissions to match their current responsibilities.

Separate Billing and Strategy Access

Keep all billing, SaaS, and sensitive configuration tasks at the agency level. The shared multi-location user in GoHighLevel should focus on operations, fulfillment, and client execution, not financial or ownership functions.

Where to Learn More About GoHighLevel Setup

For the original documentation on this specific multi-location user setup, you can review the official article from the GoHighLevel help center here: GoHighLevel multi-location user guide.

If you want expert help implementing systems, SOPs, and automation strategies around your CRM stack, including GoHighLevel, consider working with specialists such as Consultevo, who focus on building scalable, process-driven digital operations.

Summary: Multi-Location Access Without Agency Rights in GoHighLevel

By using a shared email address and adding it as a user to multiple locations, you can create a single login that manages many client accounts in GoHighLevel without granting full agency access. This approach improves security, keeps billing and global settings restricted, and simplifies day-to-day operations for your internal team.

Follow these steps across all your client locations and you will have a secure, scalable method for multi-location management in GoHighLevel.

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