Test Voice AI Agents in GoHighLevel

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How to Test Voice AI Agents in GoHighLevel While Creating Them

When you build automation systems in tools like ClickUp and GoHighLevel, it is crucial to validate every workflow before going live. This guide explains how to use the built-in test function so you can preview and improve a Voice AI agent directly inside the GoHighLevel agent editor.

The steps below are based on the official GoHighLevel support documentation and walk you through everything from opening the agent editor to reviewing test calls. Follow them carefully to avoid misconfigurations and to ensure your Voice AI agent behaves as expected.

Why Test Voice AI Agents Inside GoHighLevel

Testing your Voice AI agent inside GoHighLevel while you create it allows you to quickly verify behavior before you ever place a real call to a contact. This reduces mistakes, saves time, and helps your team deliver a better caller experience.

By using the test function during setup, you can:

  • Confirm that the system prompt and instructions are clear.
  • Check that tasks and actions are triggered correctly.
  • Ensure the agent responds naturally to common questions.
  • Validate language settings and voice configuration.

This is especially helpful when you are iterating on complex flows or integrating your GoHighLevel Voice AI agents into broader sales and support systems.

Accessing the Voice AI Agent Editor in GoHighLevel

Before you can test anything, you must open the Voice AI agent editor inside GoHighLevel. You can do this from your agency or sub-account, depending on how your workspace is structured.

  1. Sign in to your GoHighLevel account.

  2. Navigate to the area where Voice AI agents are managed. This is typically under the automation or AI section in your left-hand navigation.

  3. Select the Voice AI agent you want to configure, or create a new Voice AI agent if you have not set one up yet.

  4. Open the agent editor so you can see the basic settings, prompts, and tasks tabs.

Once inside the editor, you are ready to begin configuring and testing the Voice AI experience.

Configure Core Voice AI Settings in GoHighLevel

Before running test calls, you should confirm a few fundamental settings inside GoHighLevel. These settings influence how the agent responds and what it can do during a call.

  • Agent Name: Give your Voice AI agent a clear internal name so your team can easily identify it in the GoHighLevel dashboard.
  • Language and Voice: Choose the primary language and voice style that matches your audience and brand tone.
  • System Prompt: Define the role, goals, and boundaries of the Voice AI agent so it knows how to behave on calls.
  • Tasks and Actions: Set up specific tasks such as booking appointments, collecting information, or transferring calls as needed.

Once these elements are in place, you are ready to test how the Voice AI behaves in a live-like scenario using the built-in test tool.

How to Test a Voice AI Agent in GoHighLevel

Testing is done directly inside the Voice AI agent editor. You do not need to publish the agent or attach it to a campaign before running a test. This lets you safely preview how the agent will sound and behave.

Step 1: Open the Test Panel in GoHighLevel

  1. From the Voice AI agent editor, look for a testing or preview section, usually alongside your prompts and tasks.

  2. Click the option to Test or Preview the Voice AI agent. This opens a test panel where you can simulate a call.

  3. Confirm that the correct agent is selected if you have multiple Voice AI agents in your GoHighLevel account.

Step 2: Start a Test Call

Within the test panel, you can typically initiate a call-style interaction with the Voice AI agent. This may appear as an audio interface where you can speak or type your inputs.

  1. Click the button to Start Test or Start Call.

  2. Allow microphone permissions if prompted by your browser, so GoHighLevel can capture your voice.

  3. Greet the agent as a caller would. For example, ask about hours, pricing, or appointments.

  4. Continue the conversation for several turns, testing different paths (new inquiries, objections, wrong questions, etc.).

The goal is to observe how your Voice AI agent responds to realistic scenarios that callers might present once you deploy the agent.

Step 3: Evaluate the Agent’s Responses

While running the test call in GoHighLevel, pay close attention to how the Voice AI responds to each of your prompts.

  • Clarity: Does the agent understand your questions and respond clearly?
  • Tone: Is the tone friendly, professional, and on brand?
  • Task Handling: When you ask the agent to perform a task (like booking an appointment), does it follow the correct flow?
  • Fallbacks: If you say something unexpected, does the agent handle it gracefully and redirect the conversation?

Use this information to decide what needs to be improved in your prompts or configuration.

Refine Prompts and Tasks in GoHighLevel After Testing

Once you have tested the Voice AI agent in GoHighLevel, you will likely discover areas that need refinement. Testing is an iterative process where you update the configuration and test again until you are satisfied.

Adjust the System Prompt

If the agent’s behavior does not fully match your expectations, update the system prompt. You can:

  • Clarify the agent’s main objective (e.g., qualify leads, schedule demos, or support customers).
  • Add examples of ideal responses so the Voice AI knows what style to follow.
  • Explain what to do when it cannot answer a question, such as offering to send a follow-up email.

Update Tasks and Call Logic

If tasks do not trigger properly in GoHighLevel, review the task configuration and logic paths.

  • Verify that each task is clearly described and tied to specific triggers.
  • Ensure that required fields, such as date and time for appointments, are captured correctly.
  • Update any follow-up actions, tags, or pipeline moves connected to the Voice AI agent.

After each round of changes, run another test call so you can confirm that your updates solve the issues you identified.

Best Practices for Testing GoHighLevel Voice AI Agents

To get the most value from the GoHighLevel Voice AI test feature, follow these best practices during your setup process:

  • Test Multiple Scenarios: Try both ideal and edge-case conversations, including confused callers or incomplete information.
  • Use Real Customer Language: Speak the way your customers actually talk, not with scripted phrases.
  • Document Issues: Keep a short list of problems you see during each test so you can update everything in one pass.
  • Test with Team Members: Have team members run calls in GoHighLevel to get diverse feedback on responses.

Following these tips helps ensure that your Voice AI agent performs reliably when it interacts with real callers.

Where to Learn More About GoHighLevel Voice AI

If you want to explore more advanced strategies for building better Voice AI workflows around GoHighLevel, you can find implementation guides, consulting services, and optimization tips on specialized sites such as Consultevo. For the official product documentation on this specific feature, review the original GoHighLevel support article here: Test Voice AI Agent While Creating the Agent.

By combining the built-in test tools inside GoHighLevel with a deliberate, step-by-step approach, you can confidently launch Voice AI agents that sound natural, handle tasks accurately, and provide a smooth experience for every caller.

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