GoHighLevel Post-Call Email Setup

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How to Configure Post-Call Email Notifications in GoHighLevel

If you use ClickUp or other tools alongside your CRM, setting up call follow-up alerts in GoHighLevel ensures your team never misses critical communication details. This guide explains, step by step, how to configure post-call email notification options so you can monitor calls, recordings, and agent performance efficiently.

The instructions below are based on the official documentation for the post-call email feature and walk you through all available settings and best-use scenarios.

What Are Post-Call Email Notifications in GoHighLevel?

Post-call email notifications in GoHighLevel are automated emails sent to selected recipients after a tracked call ends. These emails can include call details, outcome, and links to recordings so managers and team members can quickly review what happened on each call.

They are especially useful for:

  • Sales teams tracking lead calls and follow-ups
  • Support teams monitoring customer conversations
  • Managers reviewing agent performance and call outcomes
  • Agencies providing reporting to clients

Where to Find Post-Call Email Settings in GoHighLevel

You can access post-call email options in your GoHighLevel account within the phone and call settings section for each sub-account or location.

  1. Log in to your GoHighLevel account.
  2. Select the appropriate Sub-Account / Location.
  3. Navigate to the Settings area related to calls or phone numbers.
  4. Locate the Post-Call Email Notification options associated with your number or call tracking setup.

The exact menu label may vary slightly depending on updates, but the post-call email options are generally tied to the phone number or call routing configuration.

GoHighLevel Post-Call Email Notification Options

Within the GoHighLevel call settings, you will find several specific options that control how and when post-call emails are sent. The main options typically include:

  • Enable Post-Call Email – Turns the notification feature on or off.
  • Recipients – Defines who receives the email.
  • Email Content Options – Controls what information is included.
  • Recording Links – Optionally include a link to listen to or download call recordings.
  • Agent and Contact Information – Adds context such as the agent name and contact details.

Each of these options can be configured to match your internal processes and reporting needs.

Step-by-Step: Enable Post-Call Email Notifications in GoHighLevel

Follow these steps to enable and customize post-call email notifications in GoHighLevel for a specific phone number or call flow.

Step 1: Open the Number or Call Settings in GoHighLevel

  1. Sign in to your GoHighLevel dashboard.
  2. Choose the sub-account where the number is configured.
  3. Go to Settings > the section where your phone numbers or call routing are listed.
  4. Select the phone number or call configuration you want to modify.

Step 2: Enable the Post-Call Email Option

  1. Inside the number or call settings, look for the Post-Call Email Notification toggle or checkbox.
  2. Turn this option On to activate email sending after each call.
  3. Ensure that any required email configuration (such as a default sender) is set up in your GoHighLevel account so emails can be delivered properly.

Step 3: Add Recipients for GoHighLevel Notifications

Next, specify who should get these emails after every call.

  1. Locate the Recipients or Email To field.
  2. Enter one or more email addresses, separated as required (commas or line breaks depending on the interface).
  3. Include addresses for:
  • Sales managers needing daily call visibility
  • Account managers tracking key client calls
  • Supervisors monitoring agent performance

Only add people who truly need the notifications so you avoid unnecessary inbox clutter.

Step 4: Configure Email Content Details in GoHighLevel

GoHighLevel allows you to adjust what information appears in the post-call email. While labels can differ slightly, you will typically see options such as:

  • Call Summary – Caller number, time, duration, and call direction (inbound/outbound).
  • Agent Information – Which user or number handled the call.
  • Contact Details – Mapped contact from your CRM if available.
  • Recording Link – A URL that lets the recipient listen to the recording.
  • Outcome or Status – Call result or disposition if your workflow uses it.

Review these options and enable the ones that support your process, especially the recording link if you rely on qualitative review of calls.

Step 5: Save and Test Your GoHighLevel Post-Call Emails

  1. Click Save or Update at the bottom of the settings page.
  2. Place a quick test call using the configured number.
  3. End the call and check the inbox of your chosen recipient.
  4. Verify that:
  • The email is delivered successfully.
  • The content matches your chosen options.
  • The recording link (if enabled) opens and plays correctly.

If anything is missing or incorrect, return to the settings and adjust your options, then repeat the test until everything looks right.

Best Practices for Using GoHighLevel Post-Call Emails

To get the most out of post-call email notifications in GoHighLevel, keep these best practices in mind:

  • Limit Recipients – Send emails only to roles that need real-time call visibility.
  • Include Recordings for Coaching – Managers can use recording links for quality assurance and training.
  • Combine With Reporting – Use these emails as a quick view and pair them with in-app reports for deeper analytics.
  • Align With Your CRM Workflow – Ensure that every call is related to a contact or opportunity in your system so emails are meaningful.

You can also integrate the data from these emails with your own SOPs and documentation, including external resources such as Consult EVO for broader CRM and automation strategies.

Troubleshooting GoHighLevel Post-Call Email Notifications

If you are not receiving post-call emails or the content appears incomplete, use this quick checklist:

  • Emails Not Arriving
    • Confirm the feature is enabled for the correct number or call flow.
    • Check that recipient emails are spelled correctly.
    • Look in spam or promotions folders.
    • Verify your sending domain and email configuration inside GoHighLevel.
  • Recording Link Missing
    • Make sure call recording is enabled for the number.
    • Confirm the option to include recording links is turned on.
  • Incorrect Contact Info
    • Ensure calls are associated with existing contacts where possible.
    • Review how your pipelines, triggers, or workflows attach calls to records.

For the most accurate, up-to-date interface screenshots and option names, refer to the original GoHighLevel help article here: Updated Post Call Email Notification Options.

Conclusion: Streamline Call Oversight With GoHighLevel

Configuring post-call email notifications in GoHighLevel gives your team immediate visibility into every call, complete with key details and optional recordings. By carefully selecting recipients, enabling the right content options, and testing your configuration, you create a reliable feedback loop that supports sales, support, and management teams without overwhelming their inboxes.

Use this feature as a lightweight monitoring tool that complements your in-app reporting, helping you maintain quality and responsiveness across all customer conversations.

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