GoHighLevel WhatsApp Wallet Setup Guide

This step-by-step guide explains how to configure WhatsApp reselling via wallet in GoHighLevel so you can bill sub-accounts correctly and control margins. While this is not related to ClickUp, the process is similar in that precise configuration and careful tracking are critical for correct invoicing and usage reporting.

Follow the instructions below to activate the WhatsApp wallet, fund it, and monitor conversation charges within your GoHighLevel agency account.

What Is WhatsApp Reselling in GoHighLevel?

WhatsApp reselling in GoHighLevel allows an agency to resell WhatsApp Business conversations to sub-accounts using a wallet model. Instead of each client paying the provider directly, you preload a wallet and the system deducts fees for every WhatsApp conversation.

This setup is useful when you want to:

• Centralize billing for all sub-accounts.
• Maintain a profit margin on WhatsApp usage.
• Monitor overall costs and usage from your GoHighLevel agency.

The information in this article is based on the official documentation available at the WhatsApp reselling via wallet help page.

Prerequisites for GoHighLevel WhatsApp Wallet

Before turning on the WhatsApp wallet in your GoHighLevel agency settings, make sure you have:

• An active GoHighLevel agency account.
• WhatsApp Business API (WABA) access connected through the approved WhatsApp provider in your account.
• Billing details set up in your agency so you can purchase credits.
• Admin access to configure agency-level settings.

Once these items are ready, you can start the configuration steps below.

How to Enable WhatsApp Reselling in GoHighLevel

Use this section to turn on reselling via wallet at the agency level in GoHighLevel. The exact labels in your interface may vary slightly, but the workflow remains consistent.

Step 1: Open GoHighLevel Agency Settings

1. Log in to your GoHighLevel agency account.
2. From the main left-hand menu, go to the Agency view (sometimes labeled as Agency Settings or similar).
3. Locate the area dedicated to WhatsApp or Conversations / Phone & WhatsApp, depending on your current UI.

This is where you will find the wallet configuration for WhatsApp reselling.

Step 2: Activate the WhatsApp Wallet in GoHighLevel

1. Inside the WhatsApp or messaging configuration panel, look for a section labeled something like Wallet, Reselling, or WhatsApp Wallet.
2. Toggle the setting to Enable or On to activate the WhatsApp wallet for your agency.
3. Confirm any prompts asking you to agree to pricing or usage terms for WhatsApp conversations.

After enabling the wallet, your GoHighLevel agency will start using this prepaid balance to pay for WhatsApp conversation charges.

How to Fund Your GoHighLevel WhatsApp Wallet

To ensure WhatsApp conversations do not fail due to insufficient funds, you must load credits into your GoHighLevel WhatsApp wallet.

Step 3: Add Credits to the Wallet

1. Still in the agency WhatsApp or wallet settings, click the option to Add Funds or Top Up Wallet.
2. Choose a top-up amount from the available options or enter a custom amount if supported.
3. Select your payment method (for example, credit card already saved in your GoHighLevel billing profile).
4. Confirm the purchase to complete the top-up.

Once the transaction is successful, the new balance should display in your WhatsApp wallet section.

Step 4: Configure Auto Top-Up (If Available)

1. In the same wallet screen, check for an Auto Recharge or Auto Top-Up feature.
2. Set a threshold amount at which the system should automatically add funds (for example, when the balance drops below $20).
3. Specify the reload amount (for example, add $100 each time the threshold is reached).
4. Save your configuration.

With auto top-up enabled, your GoHighLevel WhatsApp wallet will replenish itself, decreasing the chances of service interruption for your clients.

Managing Sub-Accounts and Margins in GoHighLevel

After funding the wallet, you can configure how each sub-account is billed and what margin you want to keep in GoHighLevel.

Step 5: Assign WhatsApp Access to Sub-Accounts

1. From your GoHighLevel agency view, open the list of Sub-Accounts or Locations.
2. Select the specific sub-account that needs WhatsApp messaging.
3. Go to its Settings section and open the WhatsApp or Phone & Messaging tab.
4. Connect or map the WhatsApp Business number that has been set up through your provider.

Once connected, any WhatsApp conversation from this sub-account will deduct costs from the central agency wallet.

Step 6: Set Reselling Pricing and Margins

1. Return to the agency-level WhatsApp or reselling configuration.
2. Locate the section where you can define reseller rates or margin for each conversation type.
3. Review the base rates provided by the WhatsApp provider (for different conversation categories like marketing, utility, service, etc.).
4. Enter your markup or final price to the sub-account, ensuring that your agency maintains a clear profit margin.
5. Save the pricing settings.

From this point on, GoHighLevel will automatically calculate each sub-account’s WhatsApp charges according to your configured rates while debiting the provider’s cost from the wallet.

Monitoring Wallet Usage in GoHighLevel

Ongoing monitoring ensures that the WhatsApp reselling operation remains profitable and uninterrupted inside GoHighLevel.

Step 7: Track Conversation Costs and Balance

• Open the WhatsApp wallet dashboard in your agency settings.
• Review the current balance and usage history.
• Filter reports by sub-account to see which clients are generating the most WhatsApp traffic.
• Download or export reports if the interface provides CSV or similar options.

This data helps you audit conversation volumes and confirm that all WhatsApp messages are billed as expected in your GoHighLevel system.

Step 8: Adjust Margins and Credit Policies

• Periodically compare your provider costs to what you are charging sub-accounts.
• Increase or decrease your markup for specific conversation categories based on your profit targets.
• Define internal policies such as minimum prepayments or spending caps for high-volume clients.
• Update your contracts or subscription packages to reflect new WhatsApp pricing if necessary.

By reviewing these items regularly, you keep your GoHighLevel WhatsApp reselling structure sustainable and transparent.

Best Practices for GoHighLevel WhatsApp Reselling

To get the most out of WhatsApp reselling via wallet in GoHighLevel, consider the following best practices:

• Maintain a safety buffer: Keep a minimum wallet balance above your typical weekly usage to avoid unexpected pauses.
• Use auto top-up: Automate credit reloading so campaigns do not stop when you are unavailable.
• Communicate pricing clearly: Share your WhatsApp rates with sub-accounts in advance and include them in written agreements.
• Monitor high-usage clients: Review large campaigns before they launch to confirm that your wallet balance can support the expected volume.
• Audit monthly: Compare provider invoices, wallet deductions, and sub-account billing inside GoHighLevel to spot discrepancies.

Additional Resources for GoHighLevel Agencies

If you need more strategic guidance around configuration, billing, or automation, you can work with a GoHighLevel-focused consulting partner such as Consultevo, which specializes in implementation and optimization.

For the most up-to-date technical details, interface screenshots, and any changes to WhatsApp pricing or wallet behavior, always refer back to the official documentation at the GoHighLevel WhatsApp reselling via wallet help article.

By configuring the wallet correctly, funding it consistently, and watching your margins, you can turn WhatsApp messaging into a reliable and profitable service inside your GoHighLevel agency environment.

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