How to View Voice AI Test Call Logs in GoHighLevel
If you are configuring Voice AI and documenting your process in ClickUp, you also need a clear way to review test calls. Inside GoHighLevel, you can quickly access and analyze Voice AI test call logs in a dedicated dashboard, helping you validate settings, confirm call flows, and troubleshoot faster.
This step-by-step guide explains exactly where to find your test call logs, how they appear in the Voice AI dashboard, and how to use the available filters to isolate test conversations.
Understanding Voice AI Test Call Logs in GoHighLevel
When you trigger a test conversation with the Voice AI system, GoHighLevel records each attempt as a call log entry. These entries appear alongside regular Voice AI conversations, but they are clearly labeled as tests so you can distinguish them from live calls.
This behavior is especially useful when you are:
- Testing new Voice AI scripts or workflows
- Verifying integration settings before going live
- Training your team to use the Voice AI dashboard
- Reviewing call outcomes and statuses during setup
Where GoHighLevel Displays Voice AI Test Calls
All Voice AI call logs, including test calls, are visible directly in the Voice AI dashboard. You do not need a separate section or special view; instead, GoHighLevel uses clear labels and columns so you can identify test calls within the existing interface.
Each test conversation appears in the same log list as normal Voice AI calls, but is marked with a dedicated test indicator. This ensures that your reporting view stays consistent while still allowing you to distinguish between production and testing activity.
How to Access Voice AI Test Call Logs in GoHighLevel
Follow these steps to open the Voice AI dashboard and locate your test call logs in GoHighLevel:
-
Log into your GoHighLevel account.
Use your standard credentials to access the main dashboard. -
Navigate to the Voice AI section.
From the left-hand navigation, open the Voice AI area where your AI calls and conversations are managed. -
Open the Voice AI Call Logs view.
Within the Voice AI module, locate the area that lists calls or conversations. This is where test call logs appear together with regular Voice AI logs. -
Locate entries marked as test calls.
In the log list, look for rows that indicate they are test calls. The system labels these test conversations so you can quickly recognize them.
Once you are in this view, you can scroll through the logs or use filters to narrow down to specific test interactions.
How GoHighLevel Labels Voice AI Test Calls
To keep your analytics and troubleshooting organized, GoHighLevel applies a specific label to entries generated by test conversations. This makes it clear which calls are the result of manual or system testing, as opposed to real customer interactions.
In the Voice AI call log list, you will typically see:
- A clear test label associated with the call
- Standard call details such as time, duration, and status
- Indicators showing which Voice AI workflow or configuration the test used
Because test calls share the same format as normal calls, you can review them using the same tools and filters, while the label prevents confusion during reporting.
Filtering and Reviewing GoHighLevel Voice AI Test Logs
To make analysis easier, you can use the log view to focus on test calls and understand how your setup behaves. Inside GoHighLevel, you can generally apply filters and sorting options in the Voice AI dashboard to drill down into the data you need.
Using Filters for Voice AI Test Calls in GoHighLevel
Depending on your configuration, you can filter your Voice AI logs by various attributes so that test calls are easier to locate. Typical approaches include:
- Filtering by a test-specific label or tag
- Sorting calls by date to focus on recent tests
- Narrowing results to a specific Voice AI workflow used only for testing
Once filtered, you can systematically review each test conversation to confirm that prompts, responses, and call routing are working as intended.
Reviewing Individual GoHighLevel Test Call Details
For deeper troubleshooting, open an individual test call entry directly from the Voice AI dashboard. When you select a single log, you may see:
- The status of the test call (completed, failed, or in-progress)
- Timing and duration details
- Any relevant metadata provided by the Voice AI system
This level of detail lets you pinpoint configuration issues and adjust your Voice AI scripts or settings before moving to live customer calls.
Best Practices for Managing Voice AI Test Calls in GoHighLevel
To keep your Voice AI environment organized and reliable, consider the following best practices when working with test call logs in GoHighLevel:
- Run structured test sessions. Group your test calls into defined sessions so you can quickly match changes in configuration with specific log entries.
- Document test outcomes. Record your findings in a project management tool or notes system so that future changes can reference previous test results.
- Regularly review test logs. After each change to your Voice AI workflow, review new test logs to ensure everything is functioning correctly.
- Separate testing from production. Where possible, use naming conventions or dedicated workflows for testing so you can easily distinguish test calls from live traffic.
Why GoHighLevel Voice AI Test Logs Matter
Visible and clearly labeled test call logs inside GoHighLevel give you confidence when deploying Voice AI into real-world scenarios. Because test calls use the same logging framework as live calls, you can validate your scripts, workflows, and configurations under realistic conditions.
This approach reduces deployment risk, shortens troubleshooting time, and helps teams ensure that customers receive a smooth, high-quality Voice AI experience from the moment the system goes live.
Additional GoHighLevel Resources
If you need more technical details about how test call logs behave in the Voice AI dashboard, refer to the official documentation on the GoHighLevel help center. You can review the original help article here: Test Call Logs Visible in Voice AI Dashboard.
For broader strategy, implementation support, and optimization around GoHighLevel and Voice AI, you can also explore expert resources and services at Consultevo.
By using these tools and the built-in Voice AI test call logs, you can thoroughly validate your system and maintain a reliable, scalable setup inside GoHighLevel.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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