Enable Billing Address in GoHighLevel

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Enable the Billing Address Feature in GoHighLevel Checkout

When you run an online store, you may need both shipping and billing details on your order forms. Even if your business also uses tools like ClickUp to manage workflows, correctly configuring your GoHighLevel checkout is essential for accurate billing, invoicing, and record-keeping. This guide shows you exactly how to enable the billing address feature in ecommerce checkout.

The instructions below are based on the official help documentation and walk you through every step, from accessing your funnel or website to publishing your updated checkout page.

What the GoHighLevel Billing Address Feature Does

Before you turn it on, it helps to understand what the billing address option in GoHighLevel actually changes on your checkout form.

When enabled, the billing address feature:

  • Adds a separate billing address section to your ecommerce checkout form.
  • Lets customers enter billing details that may be different from their shipping address.
  • Improves data quality for payment processing and accounting.
  • Helps you keep clear records in your CRM and reporting tools.

If you only collect minimal information on your order forms today, enabling the billing address fields in GoHighLevel gives you more complete customer data without needing custom code.

Where to Enable Billing Address in GoHighLevel

The billing address option is part of the product settings on your checkout pages. You will find it inside the funnel or website that contains your ecommerce checkout step.

You can use this feature in:

  • Standard funnel checkouts built in GoHighLevel.
  • Website pages with ecommerce order forms.

Once you locate the right page, you will toggle the billing address option from the product settings panel.

Step-by-Step: Enable Billing Address on a GoHighLevel Checkout

Follow these steps to turn on the billing address fields for a product on your checkout page in GoHighLevel.

Step 1: Open Your Funnel or Website in GoHighLevel

  1. Log in to your GoHighLevel account.
  2. From the main navigation, go to your Sites or Funnels section, depending on where your checkout lives.
  3. Select the funnel or website that contains the ecommerce checkout page you want to change.

Once the funnel or site loads, you will see a list of pages or steps.

Step 2: Edit the Ecommerce Checkout Page

  1. Locate the checkout or order form step in your GoHighLevel funnel or site pages list.
  2. Click Edit (or the page name) to open the page in the visual builder.
  3. Wait for the builder to fully load the checkout layout and elements.

You should now see your existing product section and form elements inside the builder canvas.

Step 3: Open Product Settings in GoHighLevel

  1. Inside the builder, click on the Product or Checkout element on your page. This is the block that displays pricing, product details, and customer fields.
  2. When selected, the settings panel for that element will appear on the right side of the builder in GoHighLevel.
  3. Look for a Products or Product Settings section in the right-hand panel.

This panel controls how your products behave on the checkout, including whether the billing address is required.

Step 4: Enable the Billing Address Feature

  1. In the product settings area, find the toggle or checkbox labeled Billing Address (or similar wording).
  2. Switch it from Off to On to enable the billing address feature.
  3. Review any related options, such as making the billing address required or allowing it to differ from the shipping address.

After this change, the checkout form in GoHighLevel will display a dedicated billing address section for that product’s purchase flow.

Step 5: Save and Update Your GoHighLevel Page

  1. Click the Save button in the top-right corner of the builder.
  2. If the page is part of a live funnel or website, also click Save or Update to publish your changes.
  3. Use the Preview option to confirm that the billing address fields appear on the checkout page.

Test the checkout by entering sample data to be sure that the billing address fields behave as expected and are properly stored by GoHighLevel.

Tips for Using Billing Address in GoHighLevel

Once the billing address is enabled, keep these best practices in mind to get the most from your ecommerce setup in GoHighLevel:

  • Match your payment processor needs: Some gateways require a billing address for verification. Make sure your form fields meet those requirements.
  • Keep forms short: Only collect the billing fields you truly need to avoid hurting conversions.
  • Test across devices: Preview your GoHighLevel checkout on mobile and desktop to ensure the billing section is easy to use.
  • Align with your CRM: Confirm that billing address data maps correctly to contact records and any integrations.

Troubleshooting Billing Address Issues in GoHighLevel

If you do not see the billing address fields after enabling the feature, try these checks inside GoHighLevel:

  • Confirm you edited the correct checkout page or step.
  • Double-check the specific product’s settings; the billing option may be per-product.
  • Clear your browser cache or use an incognito window, then preview again.
  • Ensure you saved and published the changes from the builder.

If issues remain, compare your setup with the official help guide to confirm that nothing was missed in the configuration.

Official GoHighLevel Documentation and Further Help

This how-to is based on the official support article about enabling the billing address feature in ecommerce checkout. You can review the original guide directly on the GoHighLevel help center for reference and screenshots.

For broader strategy, funnel structure help, or advanced CRM setups built around GoHighLevel, you can also consult specialist agencies such as Consultevo, which focus on optimizing marketing and sales systems.

Summary: Enabling Billing Address in GoHighLevel

To recap, here are the main steps:

  1. Open your funnel or website in GoHighLevel.
  2. Edit the ecommerce checkout page that contains your product.
  3. Select the product or checkout element and open its settings.
  4. Toggle the Billing Address option to enable it.
  5. Save, publish, and test the checkout to verify the new fields.

Once configured, the billing address feature in GoHighLevel helps you collect complete customer details for payments, accounting, and reporting, while keeping your ecommerce checkout flexible and professional.

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