Create Voicemail Audio in GoHighLevel

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Create Voicemail Audio in GoHighLevel

If you manage sales or support workflows with tools like ClickUp and want consistent voice messaging, learning how to set up voicemail audio in GoHighLevel is essential. This guide walks you through creating, uploading, and managing voicemail audio files so your campaigns and voicemail drops sound professional and clear.

The steps below are based on the official GoHighLevel support documentation and optimized for smooth setup and reliable performance in your account.

GoHighLevel voicemail audio basics

In GoHighLevel, voicemail audio files are used for:

  • Voicemail drops in outbound campaigns
  • Automated follow-up sequences
  • Manual voicemail leaving from the dialer

The platform expects your voicemail audio to follow specific format and quality rules to play correctly for your contacts.

Required audio format for GoHighLevel voicemail

Before creating or uploading your file, make sure your audio meets these typical requirements from the original guide:

  • File type: common formats like MP3 or WAV (WAV is often the most reliable)
  • Audio quality: clear, no background noise, normalized volume
  • Length: short and to the point (usually under 60 seconds is best for engagement)

Always test your audio in GoHighLevel after upload to confirm it plays properly before using it in live campaigns.

How to create a voicemail audio file for GoHighLevel

You can create the voicemail audio file in several ways. The original documentation outlines the following options, which you can adapt to whichever tools you prefer.

Option 1: Record voicemail audio on your computer

This is a simple method that works on Windows, macOS, and many Linux systems using built-in apps.

  1. Open a recording app
    • Windows: Voice Recorder or any basic audio app
    • macOS: QuickTime Player > New Audio Recording
    • Linux: Any basic sound recorder tool
  2. Connect your microphone
    • Use a USB or headset mic for clearer sound
    • Test the input level before you record
  3. Prepare your voicemail script
    • Write a short, friendly message
    • Include your name, company, and call-back instructions
  4. Record the message
    • Speak slowly and clearly
    • Record in a quiet room
    • Pause after you start recording, then begin talking to avoid clipped audio
  5. Save the file
    • Save as WAV or MP3
    • Use a clear file name, such as voicemail-drop-main.wav

Once saved, your voicemail audio is ready to be uploaded into GoHighLevel.

Option 2: Use your phone to record voicemail audio

If you prefer using your phone, you can still produce a file compatible with GoHighLevel.

  1. Open your phone’s voice recorder
    • iPhone: Voice Memos app
    • Android: built-in Voice Recorder or similar app
  2. Record your voicemail script
    • Hold the phone close but not directly on your mouth
    • Record multiple takes if needed
  3. Export the audio file
    • Use the Share option in the recorder app
    • Email the file to yourself or save to cloud storage (Google Drive, iCloud, Dropbox, etc.)
  4. Download to your computer
    • Save from email or cloud onto your desktop
    • Rename the file for clarity

After you have the file on your computer, you can upload it into GoHighLevel following the steps below.

Upload your voicemail audio into GoHighLevel

Once your audio file is ready, you need to upload it inside your GoHighLevel account so it can be used in campaigns and voicemail drops.

Step-by-step: upload voicemail audio in GoHighLevel

  1. Log in to your account

    Sign in to your GoHighLevel sub-account where you manage campaigns and automations.

  2. Navigate to the area for audio or voicemail drops

    According to the original guide, you will find voicemail-related settings inside the marketing or campaign tools menu, depending on your current interface version.

  3. Locate the upload or add audio option
    • Look for a button such as Upload, Add File, or New Voicemail
    • Click it to open the file selection dialog
  4. Select your audio file
    • Choose your WAV or MP3 voicemail file
    • Confirm the upload and wait until the process completes
  5. Name your audio inside GoHighLevel
    • Use a descriptive label (e.g., Initial Outreach Voicemail)
    • This name will help you select the correct audio in workflows and campaigns

After uploading, the voicemail audio becomes available as a selectable option in your automations, campaigns, and any feature that supports voicemail drops in GoHighLevel.

Use the voicemail audio in GoHighLevel campaigns

With your voicemail file uploaded, you can now attach it to triggers and campaigns so leads and customers receive the same consistent message every time.

Attach voicemail audio to a workflow in GoHighLevel

  1. Open your workflow or campaign

    Go to the automation or campaign screen where you want to add a voicemail drop.

  2. Add a voicemail step

    Insert a step such as Voicemail or Voicemail Drop depending on your interface.

  3. Select your uploaded audio file
    • Choose the voicemail file from the dropdown list
    • Confirm the selection and save your changes
  4. Test the workflow

    Run a test contact through the workflow to make sure the voicemail is delivered and plays as expected.

Best practices for voicemail audio in GoHighLevel

To get the best results from voicemail audio in GoHighLevel, follow these simple recommendations inspired by the official documentation:

  • Keep it short – aim for 20–40 seconds so contacts actually listen to the full message.
  • Speak clearly – avoid rushing, and use a friendly, natural tone.
  • Identify yourself early – state your name and company in the first few seconds.
  • Provide a clear call to action – ask them to call back, reply to a text, or visit a specific page.
  • Test on multiple devices – verify the voicemail plays correctly on common phone types.

Troubleshooting GoHighLevel voicemail audio

If your audio is not working as expected in GoHighLevel, compare your setup with the original guide and check the following:

  • File format compatibility – convert your audio to WAV if MP3 does not play properly.
  • File corruption – re-record and upload a fresh file if playback cuts off or sounds distorted.
  • Volume levels – normalize or increase volume if the voicemail is too quiet on phones.
  • Workflow conditions – make sure the voicemail step is actually being triggered in your automation.

Learn more about GoHighLevel voicemail features

For the most accurate and up-to-date instructions on voicemail audio inside GoHighLevel, always review the official documentation. You can see the original guide used as a reference for this article here: official GoHighLevel voicemail audio documentation.

If you need broader strategy or implementation help around funnels, automation, or system setup that integrates with GoHighLevel, you can also visit Consultevo for consulting and implementation resources.

By following these steps and best practices, you can create clean, professional voicemail audio files, upload them correctly, and deploy them throughout your GoHighLevel campaigns for consistent, branded communication with your leads and customers.

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