Outbound Calls in GoHighLevel

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Outbound Calls in GoHighLevel Web Dialer

ClickUp users who are moving into CRM-focused workflows often look for a simple way to place calls directly from their browser. In this guide, you will learn step by step how to use the GoHighLevel web app softphone dialer to launch outbound calls, switch between numbers, and manage call behavior inside your account.

This how-to is based strictly on the official GoHighLevel documentation and will walk you through everything you need to start calling from your desktop without extra hardware.

What You Need Before Using the GoHighLevel Dialer

Before you can place outbound calls in GoHighLevel using the web app softphone, confirm that the following are in place:

  • An active GoHighLevel account with access to the web app.
  • At least one purchased or connected phone number inside your sub-account.
  • Calling permissions enabled by your agency admin, if applicable.
  • A compatible web browser (Chrome, Edge, Firefox, or Safari) with microphone access allowed.

If any of these are missing, contact your administrator or follow the official setup guide in the GoHighLevel web app softphone article.

How to Open the GoHighLevel Web App Softphone

The softphone appears inside the GoHighLevel web interface and lets you dial numbers or call contacts directly from their records.

  1. Log in to your GoHighLevel account.

  2. Open the sub-account where your phone number is configured.

  3. Look for the dialer or phone icon in the main navigation bar or header.

  4. Click the icon to open the GoHighLevel softphone panel on your screen.

You should now see a compact dialer window with options for choosing the number you are calling from, entering a phone number, and managing in-call actions.

Starting an Outbound Call in GoHighLevel

Once the GoHighLevel softphone is open, you can place an outbound call in just a few clicks.

Step-by-step outbound calling from the dialer

  1. Select your “From” number
    In the dialer window, use the dropdown to choose which GoHighLevel number you want to call from, if you have multiple numbers assigned.

  2. Enter the destination number
    Type the phone number you want to call directly into the dial pad field or click the number buttons on the softphone.

  3. Check call settings
    Confirm that your microphone is enabled and your browser is not blocking audio permissions. You may see a browser popup asking for permission to use your mic.

  4. Click the Call button
    Press the call icon to start the outbound call. GoHighLevel will begin ringing the destination number through your browser.

  5. Speak through your headset or mic
    Once the call is connected, use your computer microphone or headset to talk with the recipient.

During the call, you can usually mute, hang up, or access other in-call controls directly from the GoHighLevel softphone.

Calling directly from a contact record in GoHighLevel

You can also begin calls right from the contact page inside GoHighLevel without manually entering the number.

  1. Open the Contacts section in your GoHighLevel sub-account.

  2. Choose the contact you want to call and open the contact profile.

  3. Find the phone field and click the phone or call icon next to the number.

  4. The GoHighLevel softphone will open with the number pre-filled.

  5. Click the call button to start the outbound call from the selected number.

This workflow is ideal for sales and support teams who want to move quickly through a list of contacts in GoHighLevel.

Managing Your GoHighLevel Caller ID and Numbers

If your sub-account has multiple phone numbers, you can control which one shows as your caller ID when dialing out from GoHighLevel.

  • Default outbound number: Your admin may set a default number for the sub-account.
  • Manual selection: Inside the softphone, pick a specific GoHighLevel number from the dropdown before placing the call.
  • Per-user configuration: Some setups allow different users to have their own primary numbers.

Always verify that you are calling from the correct number if you manage different brands or locations inside GoHighLevel.

Using GoHighLevel Softphone Features During a Call

While on a live call in the GoHighLevel softphone, you will see several controls to manage the conversation.

  • Mute: Temporarily silence your microphone if you need to consult a teammate.
  • Keypad: Use DTMF keys to navigate IVR menus or input numbers during the call.
  • End call: Click the hang-up button to disconnect the call when finished.

Depending on your GoHighLevel plan and configuration, there may be additional options such as recording or call logging that happen automatically in the background.

Where Calls Are Logged Inside GoHighLevel

After you finish an outbound call from the web app dialer, GoHighLevel stores the call activity in your CRM.

  • Contact timeline: The call appears in the contact’s activity log with time, date, and duration.
  • Conversations: Some setups also reflect call logs in the Conversations area alongside SMS messages.
  • Reporting: Outbound call usage can contribute to reporting and call analytics, depending on your configuration.

Review your specific account settings to see exactly how GoHighLevel tracks and displays outbound call data.

Troubleshooting GoHighLevel Outbound Calls

If you cannot place calls from the GoHighLevel softphone, use the checklist below:

  • Confirm that your phone number is active and verified in your sub-account.
  • Check your browser permissions and allow microphone access for GoHighLevel.
  • Disable VPNs or firewalls that might block VoIP traffic.
  • Refresh the browser or log out and log back in to GoHighLevel.
  • Compare your setup with the official GoHighLevel outbound calls guide to ensure all prerequisites are met.

If issues continue, share screenshots and error details with your agency admin or GoHighLevel support so they can check your account configuration and call logs.

Improving Your Workflow With GoHighLevel and Expert Help

Once your outbound calls are running smoothly, you can link them to pipelines, automations, and follow-up sequences inside GoHighLevel. This allows you to track every stage of your sales process from first call to closed deal.

If you want expert help designing scalable calling workflows, CRM pipelines, or AI-powered automation around your GoHighLevel setup, you can work with specialists at Consultevo to plan and optimize your implementation.

Summary: Outbound Calling in GoHighLevel Web App

To recap, you can start using the GoHighLevel web app softphone for outbound calls by:

  1. Verifying your GoHighLevel phone number and permissions.

  2. Opening the web app softphone from the dialer icon.

  3. Selecting the correct number to call from.

  4. Dialing a phone number or calling from a contact record.

  5. Managing the call using mute, keypad, and hang-up controls.

  6. Reviewing logged calls in the contact timeline and reports.

Follow these steps and refer back to the linked documentation whenever you need to adjust your configuration or troubleshoot issues.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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