How to Use the GoHighLevel Reputation Overview Dashboard
The Reputation Overview dashboard in GoHighLevel helps you quickly monitor reviews, ratings, and feedback trends across your locations. Even if you are used to tools like ClickUp for project tracking, this dedicated reputation area in GoHighLevel is built specifically to manage customer sentiment and review performance from a single screen.
This step-by-step how-to article explains each section of the Reputation Overview dashboard so you can understand what the data means and how to use it in daily operations.
Accessing the GoHighLevel Reputation Overview
Follow these steps to open the Reputation Overview dashboard inside GoHighLevel:
- Log in to your GoHighLevel account.
- Choose the correct sub-account or location from your account switcher.
- Navigate to the Reputation section in the left-hand sidebar.
- Click Overview to open the Reputation Overview dashboard.
Once opened, you will see multiple widgets and charts that summarize reviews, requests, and feedback performance for your selected location and date range.
Understanding the GoHighLevel Reputation Summary Bar
At the top of the Reputation Overview dashboard, you will find a high-level summary bar. This section provides a quick snapshot of your reputation performance.
Key Metrics in the Summary Bar
- Average Rating — Shows your overall star rating based on reviews received in the selected period.
- Total Reviews — Displays how many reviews were collected from all connected review sources.
- New Reviews — Indicates the number of new reviews received during the date range you have chosen.
- Review Growth — Helps you see whether review volume is trending up or down compared to a previous period.
Use this summary bar to understand, at a glance, if your reputation efforts in GoHighLevel are improving or need attention.
Using Date Filters in the GoHighLevel Dashboard
The Reputation Overview allows you to filter data by time period so you can identify trends and assess campaigns.
How to Adjust the Date Range
- Locate the date selector at the top of the dashboard.
- Click the date field to open the date range menu.
- Select a preset option such as Last 7 days, Last 30 days, or This month.
- Alternatively, choose a custom date range for more specific reporting.
- Wait for the dashboard to refresh and display metrics for the selected dates.
Changing the date range instantly updates every widget on the Reputation Overview page, helping you analyze results for specific campaigns or timeframes.
Review Requests Section in GoHighLevel
The Review Requests area shows how many review invites have been sent and how customers are responding. This is essential for understanding the performance of your review generation campaigns inside GoHighLevel.
Metrics in the Review Requests Widget
- Total Requests Sent — The total number of review request messages sent via SMS or email.
- Delivered — Number of requests successfully delivered to recipients.
- Opened — Indicates how many recipients opened your review request message.
- Clicked — Shows how many recipients clicked the review link inside the message.
- Conversion to Review — The number of actual reviews left after receiving a request.
Use these metrics to optimize templates, send times, and follow-up strategies in GoHighLevel so you can increase the percentage of customers who leave a review.
Reviews and Ratings Breakdown in GoHighLevel
The Reviews and Ratings section visualizes how many reviews you have received, what ratings were given, and how they are distributed over time.
Star Rating Distribution
This chart shows the count of reviews by star rating (for example, 1-star through 5-star). It helps you identify patterns such as:
- Increasing 5-star reviews after launching a new service or campaign.
- Spikes in 1- or 2-star reviews indicating operational or service issues.
- Balanced trends that show consistent customer satisfaction levels.
Reviews Over Time
The timeline view reveals when reviews were submitted and helps correlate them with specific marketing or operational changes. When you adjust the date range, this graph updates to show how your reputation is evolving.
Feedback and Sentiment Insights in GoHighLevel
Beyond star ratings, feedback and sentiment provide a more detailed picture of what customers actually think about your business.
Positive vs Negative Feedback
The dashboard highlights the ratio of positive to negative feedback so you can monitor overall customer sentiment. Typical insights include:
- Percentage of reviews tagged as positive.
- Percentage of reviews tagged as neutral.
- Percentage of reviews tagged as negative.
Monitoring these trends in GoHighLevel helps you understand whether changes in your processes are improving customer experience.
Common Themes and Issues
Based on the structure of the Reputation Overview, you can quickly scan feedback snippets to identify recurring topics such as:
- Service quality or staff performance.
- Response times and communication.
- Product or service reliability.
- Pricing or billing concerns.
By acting on this feedback, you can address root causes behind negative reviews and reinforce behaviors that lead to positive ones.
Location-Level Comparison in GoHighLevel
If you manage multiple locations within GoHighLevel, the Reputation Overview helps you compare performance between them.
How Location Comparisons Work
- Each location displays average rating and total reviews.
- You can filter by date range to see how each branch is doing over time.
- Underperforming locations stand out due to lower ratings or fewer reviews.
This comparison allows you to replicate best practices from high-performing locations and provide extra training or support where reputation scores lag behind.
Practical Workflow: Improve Reputation with GoHighLevel
Use this simple workflow to improve your reputation using insights from the GoHighLevel Overview dashboard:
- Check the Summary Bar Daily
Confirm that average ratings and total reviews are moving in the right direction. - Review Requests Performance Weekly
Look for low open or click-through rates and refine message templates, timing, or channels. - Analyze Reviews and Rating Trends
Monitor star distribution and watch for sudden drops in rating that might indicate a new issue. - Read Recent Feedback
Identify recurring themes in comments that show customer expectations and pain points. - Compare Locations Monthly
Find benchmark locations with the strongest ratings and review volumes and apply their processes across other sites.
Additional Resources for GoHighLevel Users
For more detailed reference about this specific dashboard, you can view the official GoHighLevel help article here: Reputation Overview Dashboard Breakdown.
If you want expert help with strategy, implementation, or automation around GoHighLevel and other business systems, you can also visit Consultevo for professional consulting services.
By understanding each widget on the Reputation Overview and checking it regularly, you can use GoHighLevel to systematically grow, protect, and track your online reputation across every location you manage.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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