Fix WhatsApp OTP in GoHighLevel

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Fix WhatsApp OTP in GoHighLevel

If you use ClickUp or similar tools to organize your workflows, you know how important clear steps are when issues appear. When your WhatsApp number fails to receive the OTP (one-time password) during verification inside GoHighLevel, it blocks messaging and campaign operations. This guide walks you through each required check and action so you can successfully verify your WhatsApp number in GoHighLevel.

The process involves reviewing your Facebook Business, WhatsApp Business settings, and the phone number configuration itself. Follow the sections below in order to quickly identify and correct the root cause.

Before you start in GoHighLevel

Before adjusting anything in GoHighLevel itself, confirm that your Facebook and WhatsApp assets are properly configured. Most OTP issues come from mismatched data between these platforms rather than from the CRM.

  • Make sure the phone number is active and can receive SMS or calls.
  • Confirm that the number is correctly associated with your WhatsApp Business Account.
  • Check that your Facebook Business Manager and WhatsApp Business details match.

Once these basics are verified, you can move through the detailed troubleshooting flow below.

Step 1: Confirm your Facebook Business connection to GoHighLevel

The WhatsApp verification process relies on a valid connection between your Facebook Business assets and GoHighLevel. If that connection is incomplete or misconfigured, the OTP may never be delivered.

1.1 Check Facebook Business integration

  1. Log in to your Facebook Business Manager.
  2. Go to Business Settings > Accounts > Apps.
  3. Verify that the app used by GoHighLevel is connected and has the necessary permissions.
  4. Confirm that the correct Business Manager is selected in GoHighLevel when you initiate WhatsApp setup.

If you are unsure which Facebook Business Manager should be connected to GoHighLevel, consult your Meta account owner or agency administrator before proceeding.

1.2 Verify WhatsApp Business Account ownership

  1. In Facebook Business Manager, open Business Settings.
  2. Navigate to Accounts > WhatsApp accounts.
  3. Check that the WhatsApp Business Account (WABA) you intend to use is listed and owned by the correct Business Manager.
  4. If the account is missing or owned by a different Business Manager, the OTP requested through GoHighLevel may fail.

Any ownership mismatch must be corrected in Facebook Business Manager before you retry verification in GoHighLevel.

Step 2: Validate the phone number for GoHighLevel WhatsApp

The number you enter in GoHighLevel must meet WhatsApp and Meta requirements. Small inconsistencies can prevent OTP delivery even when the number appears valid.

2.1 Check phone number format

  1. Use the full international format, including country code.
  2. Remove all spaces, dashes, and special characters.
  3. Confirm that the same formatted number appears in your WhatsApp Business Manager and in GoHighLevel.

If your carrier recently changed the number type (for example from landline to VoIP), verify with the provider that it still complies with WhatsApp requirements before repeating OTP attempts in GoHighLevel.

2.2 Confirm the number can receive OTP

  • Test receiving a normal SMS on the number.
  • If you are using call verification, confirm the number can receive voice calls.
  • Avoid using forwarding or complex PBX systems that might block automated SMS or calls.

If basic SMS or call tests fail, resolve those carrier issues first. Otherwise, no OTP from GoHighLevel or WhatsApp can succeed.

Step 3: Review WhatsApp Business settings used by GoHighLevel

Even when the phone number is working, WhatsApp Business configuration can still block the OTP. Check these details carefully before assuming there is an issue inside GoHighLevel.

3.1 Ensure the number is not already registered

  1. Open the WhatsApp or WhatsApp Business app on any devices where this number might be active.
  2. If the number is already registered in the mobile app, WhatsApp may prevent OTP delivery for new Business API connections.
  3. If needed, remove or deregister the number from the mobile app to free it for Business API and GoHighLevel use.

Once released, wait a short period before reattempting verification from GoHighLevel.

3.2 Verify legal and profile information

  • Check that your Business name, address, and legal entity information are accurate in Facebook Business Manager.
  • Ensure that the display name for WhatsApp complies with Meta policies.
  • Mismatch or non-compliant information can cause silent failures during verification initiated from GoHighLevel.

If changes are required, apply them in Facebook Business Manager and then wait for approval before starting a new OTP attempt.

Step 4: Retry verification inside GoHighLevel

After you have validated Facebook Business, the phone number, and WhatsApp settings, you can safely retry the OTP process from your GoHighLevel sub-account.

4.1 Start the OTP request in GoHighLevel

  1. Log in to your GoHighLevel account.
  2. Open the specific sub-account where you are connecting WhatsApp.
  3. Go to the WhatsApp or Phone Numbers section used for WhatsApp integration.
  4. Enter the verified phone number in the correct international format.
  5. Choose your preferred OTP delivery method (SMS or call, if both are available).

Monitor the device or system that receives SMS or calls so you can capture the OTP as soon as it arrives.

4.2 Enter the OTP promptly

  • Once you receive the OTP, enter it into the GoHighLevel verification screen without delay.
  • Double-check each digit to avoid multiple failed attempts.
  • If the OTP expires, request a new one rather than reusing an old code.

Repeatedly entering incorrect codes can temporarily block verification attempts, so carefully type the OTP exactly as received.

Step 5: If OTP still does not arrive in GoHighLevel

If you completed all previous checks and still cannot receive the OTP, collect technical details before contacting support. This speeds up resolution both with GoHighLevel and Meta.

5.1 Gather diagnostic information

  • Exact phone number used (in international format).
  • Date, time, and time zone of each OTP attempt.
  • OTP delivery method selected (SMS or call).
  • Screenshots of any error messages in GoHighLevel.
  • Confirmation from your carrier that the number can receive international SMS or calls.

With this information ready, support teams can quickly compare your attempts against WhatsApp and Meta logs.

5.2 Contact official support resources

Use these two main support channels:

You can also work with specialized consultants who understand GoHighLevel, Meta, and WhatsApp integrations. For strategic help across CRM and funnel setups, see Consultevo for professional implementation and troubleshooting assistance.

Best practices when using WhatsApp with GoHighLevel

Once your WhatsApp number is verified and working, follow these practices to avoid future OTP-related issues and keep your GoHighLevel environment stable.

  • Do not unregister or move the verified phone number to other WhatsApp apps without planning.
  • Keep your Facebook Business and WhatsApp Business details consistent and up to date.
  • Document the exact number format and ownership so other team members configure GoHighLevel correctly.
  • Monitor WhatsApp messaging limits and policy compliance to reduce the risk of disruptions.

By maintaining consistent data across Facebook Business Manager, WhatsApp Business, and GoHighLevel, you significantly reduce verification errors and OTP failures.

Summary

When the WhatsApp OTP will not send during verification in GoHighLevel, the cause is almost always a mismatch or configuration problem outside the CRM. Systematically checking your Facebook Business link, WhatsApp Business Account, and the phone number itself is the fastest path to resolution. After confirming those areas, re-initiate the OTP request from GoHighLevel and enter the code promptly. If problems persist, gather detailed logs and reach out to support using the official troubleshooting resources so your messaging can resume with minimal downtime.

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