How to Fix WhatsApp Stuck in Pending Status in GoHighLevel

If your WhatsApp channel is stuck in a Pending status inside GoHighLevel and you are trying to document or manage this issue alongside tools like ClickUp, this step-by-step guide will walk you through the exact checks and actions needed to get your WhatsApp connection approved and working correctly.

This tutorial is based on the official GoHighLevel WhatsApp setup and review process so you can quickly identify configuration problems and know when to reach out to support.

Understanding WhatsApp Pending Status in GoHighLevel

When you connect WhatsApp to GoHighLevel, your account and number must be reviewed and approved before you can send or receive messages. During this review, the status may show as Pending. If it stays Pending for too long, there is usually an issue with your configuration or your business verification.

The Pending status generally means one of the following:

• Your WhatsApp Business account is still under review.
• Required business details or documents are incomplete.
• There is a mismatch between your Facebook Business settings and the configuration used in GoHighLevel.
• Meta/WhatsApp has flagged something that needs manual review.

By following the checks below, you can rule out common problems and know what information to provide to support.

Pre-checks Before Troubleshooting in GoHighLevel

Before you change anything inside GoHighLevel, make sure that your core WhatsApp and Facebook Business settings are correct. Most Pending issues are resolved by fixing the configuration at the Meta level.

Check Facebook Business Verification Before Using GoHighLevel

First, confirm that your business is properly verified inside your Facebook Business Manager account, because WhatsApp approval depends heavily on this.

1. Log in to your Facebook Business Manager (Meta Business Suite).
2. Go to Business Settings > Business Info.
3. Ensure your business verification status shows as Verified.
4. If it shows In Review or Not Verified, complete the requested documents and details.

If your business is not fully verified, the WhatsApp channel in GoHighLevel will often remain stuck in Pending until Meta approves it.

Confirm the Correct WhatsApp Business Account Is Linked to GoHighLevel

Your phone number must be attached to the same WhatsApp Business account that you connect to GoHighLevel. If you accidentally use a different account, the status may never change from Pending.

1. Open your Meta Business settings and navigate to Accounts > WhatsApp Accounts.
2. Locate the WhatsApp Business account that contains the phone number you want to use.
3. Verify that the account and phone number are the same ones you connected in GoHighLevel.

If there is any mismatch, remove the incorrect connection and re-initiate the connection flow with the correct WhatsApp Business account.

Step-by-Step Troubleshooting Inside GoHighLevel

After confirming your Meta settings, move on to the settings inside your GoHighLevel account to ensure everything matches correctly.

Verify the WhatsApp Number Configuration in GoHighLevel

Inside GoHighLevel, your WhatsApp number and related information must exactly match what is on file with Meta.

1. Sign in to your GoHighLevel agency or sub-account.
2. Go to the area where your WhatsApp provider or integration is configured.
3. Review the connected phone number, display name, and associated business details.
4. Make sure the country code and full phone number match your WhatsApp Business account.

Any discrepancy in the number format or selection of the wrong WhatsApp account may cause the Pending status to persist.

Check Message Templates Linked Through GoHighLevel

If your WhatsApp connection relies on templates, those templates often require Meta approval as well.

1. Open your WhatsApp template management area (either within GoHighLevel or your WhatsApp provider dashboard).
2. Review each message template status: Approved, Rejected, or Pending.
3. For templates that are rejected, adjust the content to comply with Meta’s policies.
4. Re-submit any corrected templates for approval.

Although template review is separate from the main WhatsApp number status, rejected or non-compliant templates can trigger additional scrutiny and delay the removal of the Pending state.

Technical Checks That Affect GoHighLevel WhatsApp Status

On some occasions, the Pending status relates to technical integration details between your WhatsApp provider, Meta, and GoHighLevel.

Confirm Provider Integration Used by GoHighLevel

Make sure the integration type you selected is supported and properly authenticated.

1. If you are using an official WhatsApp Business Solution Provider (BSP), log in to the BSP dashboard.
2. Verify that your number shows as Connected or Active within the provider’s interface.
3. Check any logs or notifications from the provider regarding policy or compliance issues.

If the provider shows an error or suspension, the GoHighLevel status will usually remain Pending until the provider issue is resolved.

Ensure Admin Access and Permissions for GoHighLevel Integration

Lack of proper permissions is another reason WhatsApp can be stuck in Pending even when the number appears correctly configured.

1. Within Facebook Business or Meta Business Suite, confirm your user role is Admin.
2. Check that your user has access to the WhatsApp account and phone number you are connecting to GoHighLevel.
3. If needed, ask the business owner or main admin to grant you full permissions.

Without admin access, some parts of the approval process cannot complete, and GoHighLevel may not receive the final confirmation signal from Meta.

When to Contact Support for GoHighLevel WhatsApp Issues

If you have completed all checks and the WhatsApp status in GoHighLevel is still stuck in Pending for several days, it is time to involve support.

What to Prepare Before Reaching GoHighLevel Support

Collect the following information so support can quickly investigate:

• Your GoHighLevel account or sub-account name and ID.
• The WhatsApp phone number (including country code) you are trying to activate.
• Screenshots from Meta Business Suite showing your business is verified.
• Screenshots from the WhatsApp account page that show your number and its current status.
• Any error messages or notifications from your WhatsApp provider.

Providing this evidence allows the support team to confirm whether the issue is on Meta’s side, the provider’s side, or related to how the integration was completed inside GoHighLevel.

Contacting GoHighLevel and Meta Support

Follow these steps if the Pending status does not resolve after all standard checks:

1. Open the official GoHighLevel support portal or in-app chat.
2. Submit a ticket with the details you gathered and clearly state that your WhatsApp channel is stuck in Pending.
3. Ask if there are any known issues or delays with WhatsApp approvals for your region or provider.
4. If GoHighLevel confirms everything on their side looks correct, contact Meta or your WhatsApp provider directly with the same documentation.

Cross-checking with both GoHighLevel support and Meta or your provider is often the fastest way to discover hidden policy or verification problems.

Best Practices to Avoid Future Pending Status in GoHighLevel

To reduce the chances of WhatsApp being stuck in Pending again, follow these best practices whenever you add a new number or change your configuration.

• Always verify your business in Meta before connecting a new WhatsApp number to GoHighLevel.
• Use accurate, consistent business names, addresses, and URLs across Meta, your website, and GoHighLevel.
• Keep message templates clear, non-spammy, and compliant with Meta’s guidelines.
• Document each integration step in a project management tool so your team can reproduce successful setups.

Staying organized and following the official approval steps can significantly shorten review times and keep your WhatsApp channel healthy inside GoHighLevel.

Helpful Resources for GoHighLevel WhatsApp Setup

For more detailed reference directly from the official documentation, see the original guide on troubleshooting WhatsApp Pending status here: Official GoHighLevel WhatsApp Pending Troubleshooting.

If you need expert help implementing high-converting workflows, omnichannel messaging, or optimizing your automation stack around GoHighLevel, you can learn more at Consultevo.

By carefully validating your Meta business verification, WhatsApp account configuration, technical integration, and permissions, you can reliably resolve a WhatsApp channel stuck in Pending and keep your messaging running smoothly inside GoHighLevel.

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