Improve GoHighLevel Call Quality
If you manage calls in GoHighLevel and also organize work in tools like ClickUp, poor audio can disrupt your entire workflow. This guide explains how to systematically diagnose and fix bad call quality in GoHighLevel by checking your internet, hardware, browser, and network settings so you can restore clear, professional calls.
Before You Start: How GoHighLevel Calling Works
GoHighLevel uses Voice over IP (VoIP) technology to route calls through your internet connection instead of traditional phone lines. Because of this, network performance, device configuration, and browser stability all directly affect your call quality. Understanding these basics will make the troubleshooting steps below easier to follow.
In most cases, audio issues such as one-way sound, choppy voice, echo, or dropped calls can be solved by checking a few core areas:
- Internet speed and stability
- Device hardware (headset, microphone, speakers)
- Browser and permissions
- Network and firewall configuration
Step 1: Confirm Internet Requirements for GoHighLevel Calls
The most common cause of poor audio in GoHighLevel is an unstable or slow network connection. Make sure your internet plan and real-time performance match typical VoIP requirements.
Check your network speed and stability
- Run an online speed test from the same device you use for GoHighLevel calls.
- Note your upload and download speeds.
- Check ping (latency) and jitter if the test provides these metrics.
For productive calling, aim for:
- At least 2 Mbps upload and download per active caller
- Low latency (ping under 100 ms is preferred)
- Minimal jitter or packet loss
If your speeds are below these values or fluctuate heavily, consider:
- Moving from Wi-Fi to a wired Ethernet connection
- Reducing other heavy bandwidth use during GoHighLevel calls (video streaming, large downloads, backups)
- Contacting your ISP if you regularly see poor speeds or high latency
Step 2: Test GoHighLevel on a Different Network
To determine whether the issue is local to your office or home network, test GoHighLevel on another stable connection.
- Use a mobile hotspot or another Wi-Fi network.
- Log in to your GoHighLevel account from the same computer.
- Make a few test calls.
If call quality improves on the alternate network, the problem is likely with your original router, firewall, or ISP connection rather than GoHighLevel itself.
Step 3: Verify Your Audio Devices in GoHighLevel
Misconfigured or faulty audio devices can cause low volume, echo, or one-way audio. Make sure GoHighLevel is using the correct input and output devices.
Check headset, microphone, and speakers
- Confirm your headset and microphone are securely connected.
- Test them in another app (for example, a video meeting tool) to ensure they work correctly.
- Try another headset to rule out hardware failure.
Set the correct devices in your browser and GoHighLevel
- Open your browser settings and go to Privacy & Security > Site Settings > Microphone and Camera (path may vary by browser).
- Ensure the correct microphone and speakers are selected as default.
- Confirm your browser is allowed to use the microphone for your GoHighLevel domain.
If your browser prompts for permission during a call, choose Allow and check the option to remember your choice for future calls.
Step 4: Use a Supported Browser with GoHighLevel
Your browser directly affects how GoHighLevel manages audio. Unsupported or outdated browsers can introduce glitches and poor call quality.
Recommended browsers for GoHighLevel
- Google Chrome (most commonly recommended)
- Microsoft Edge (Chromium-based)
- Brave or other modern Chromium-based browsers
Make sure your browser is updated to the latest stable version. Then:
- Clear your browser cache and cookies.
- Close unused tabs, especially those running video or audio.
- Disable unnecessary extensions that might interfere with media or network traffic.
- Restart the browser and sign back in to GoHighLevel.
Step 5: Check Network and Firewall for GoHighLevel Traffic
Corporate networks, VPNs, or strict firewalls can block or throttle VoIP traffic. This can lead to dropped calls, robotic-sounding audio, or connection failures in GoHighLevel.
Test with VPN and firewall changes
- If you are using a VPN, temporarily disconnect and test a few calls in GoHighLevel.
- If possible, briefly connect your device directly to the modem, bypassing the firewall or complex router setup.
- Compare call quality with and without these layers.
If calls improve when firewalls, VPNs, or advanced routing are removed, your network administrator should:
- Whitelist required VoIP domains and ports used by GoHighLevel and its telephony provider
- Enable Quality of Service (QoS) for VoIP traffic
- Avoid deep packet inspection or aggressive content filtering for voice traffic
Step 6: Reduce Local Computer Load During GoHighLevel Calls
A heavily loaded computer can cause audio delays, choppy voice, or call drops in GoHighLevel.
Optimize your device for calling
- Close resource-heavy programs (video editing, games, background sync tools) before calls.
- Stop unnecessary downloads or uploads running in the background.
- Update your operating system audio drivers to the latest version.
- Restart your computer once in a while to clear temporary issues.
After optimizing, place a test call in GoHighLevel to confirm whether performance has improved.
Step 7: Collect Diagnostics for GoHighLevel Support
If you still experience poor audio after following the steps above, collecting specific details will help GoHighLevel support or your IT team isolate the issue faster.
Information to gather
- Date and time of the problematic calls
- Type of calls (inbound or outbound) and numbers involved
- Whether the problem is one-way audio, echo, choppy sound, or dropped calls
- Whether the issue occurs for all users or only specific agents
- Network used (office, home, hotspot) at the time of the call
With these details, you can contact GoHighLevel support and reference the official troubleshooting steps documented at this GoHighLevel bad call quality guide so they can quickly compare your situation against known causes and solutions.
Additional Best Practices for GoHighLevel Call Quality
Once basic connectivity and devices are working correctly, follow these ongoing best practices to keep GoHighLevel calls consistently clear.
- Use wired headsets instead of laptop speakers or Bluetooth when possible.
- Keep your router and modem firmware updated.
- Avoid placing your router near heavy interference sources, such as microwaves or crowded wireless devices.
- Schedule large file transfers or backups outside of your main calling hours.
For teams managing multiple agents, consider working with a network professional to design a VoIP-friendly setup that supports your GoHighLevel usage.
Leverage Expert Help for GoHighLevel Setup
Optimizing a complete calling environment can be complex when you add CRM workflows, automations, and reporting on top of VoIP. A specialized consulting partner can help you design stable infrastructure, clean processes, and custom configurations around GoHighLevel so your team spends less time troubleshooting and more time talking to customers.
To explore professional implementation, systems design, and optimization services around GoHighLevel and related tools, you can visit Consultevo for more information.
Summary: Restoring Clear Calls in GoHighLevel
Improving call quality in GoHighLevel is usually a matter of methodically checking each layer of your setup: internet connection, alternative networks, audio hardware, supported browsers, firewall configuration, and local computer performance. By following the structured steps above and aligning them with the official GoHighLevel bad call quality documentation, you can quickly identify where issues originate and keep your calls clear, professional, and reliable.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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