How to Use GoHighLevel Client Portal Notifications
Managing projects across platforms like ClickUp and GoHighLevel can be challenging, especially when clients miss key updates. The client portal notification system in GoHighLevel helps keep your clients informed about new messages, project activity, and shared assets in a simple, centralized place.
This step-by-step guide explains how notifications inside the client portal work, what your clients see, and how you can make the most of these tools to streamline communication.
Overview of GoHighLevel Client Portal Notifications
The client portal in GoHighLevel includes a built-in notifications center. This feature alerts your clients whenever important events occur inside their portal, such as new conversations or updates to shared resources.
Key points about the notification system:
- Notifications appear directly inside the portal interface.
- Each notification links to the relevant message, asset, or update.
- Notifications are tied to a specific portal user’s access.
Understanding these basics will help you explain the feature to your clients and ensure they know where to look for updates.
How Clients Access Notifications in GoHighLevel
Clients can easily find notifications once they log in to their GoHighLevel client portal.
Step 1: Log in to the Client Portal
Ask your client to:
- Open the client portal login page you provided.
- Enter their email and password or use the login link you shared.
- Click the button to sign in to the portal.
After login, they are taken to the main dashboard of the GoHighLevel client portal.
Step 2: Locate the Notifications Icon
Inside the portal dashboard, a notification indicator is usually visible in the top navigation area. This icon shows whether there are new alerts waiting for the user.
When there are new updates, your client will see a badge or count on the notifications icon. This immediately signals that new information is available.
Step 3: Open the Notifications Panel
To view notifications, your client should:
- Click the notifications icon in the top bar.
- Wait for the notifications panel or dropdown to appear.
- Scan the list of recent notifications, each showing a short summary of the event.
From here, they can click any notification to open the related item inside the GoHighLevel portal.
Types of Notifications in the GoHighLevel Client Portal
The GoHighLevel client portal focuses on delivering concise, action-oriented alerts. Exact notification types can vary depending on how your portal and account are configured, but common categories include:
- Conversation updates: New messages or replies from your team.
- Project or account activity: Status changes or new records tied to the client.
- Shared files or assets: Notifications when something new is made available to the client.
Each notification briefly describes what happened and provides a quick way to jump directly to that item.
How Clients Interact With GoHighLevel Notifications
Your clients can interact with notifications in several simple ways inside GoHighLevel.
Opening a Notification
When a client sees an item in the notifications list, they can:
- Click the notification entry.
- Get redirected to the detailed view (for example, a message thread or page).
- Review the content and respond if needed.
This direct link saves time and prevents clients from searching through different sections of the portal.
Clearing or Marking Notifications as Read
Depending on your GoHighLevel configuration, clients may see options to mark notifications as read, or the system may automatically clear the new indicator once the item is opened.
The main goal is to make it easy for your clients to distinguish between new and previously seen updates.
Notification Indicators Across the Portal
In many GoHighLevel layouts, small badges or highlight states also appear near the modules connected to a notification. This helps clients quickly find the area where recent activity occurred, such as messages or shared content.
Best Practices for Using GoHighLevel Client Portal Notifications
To get the most value from the notification system, combine GoHighLevel features with clear communication habits.
1. Explain Notifications During Onboarding
When you first give a client access to the GoHighLevel portal:
- Show them where the notifications icon is located.
- Demonstrate how to open a notification and view the details.
- Clarify what kind of updates they should expect.
A quick walkthrough reduces confusion and encourages clients to use the portal regularly.
2. Use Consistent Communication Channels
If you rely on GoHighLevel for project communication, let clients know that key updates will appear in their portal notifications. This reduces scattered messages across email, chat tools, and other software.
For advanced workflows or integrations, you can explore specialist resources such as ConsultEvo to refine how your portals and notifications support your overall client experience.
3. Encourage Regular Portal Checks
Remind clients to log in regularly, especially if you are running active campaigns, onboarding processes, or support work through GoHighLevel.
Suggested habits to share with clients:
- Check the portal at the start of each workday.
- Review the notifications list after major campaign milestones.
- Use the portal as the primary place to respond to your team.
Troubleshooting Basic GoHighLevel Notification Issues
If a client mentions they are not seeing expected notifications, you can walk through a few quick checks.
Confirm Portal Access
- Verify that the client has an active portal login.
- Make sure you shared the correct portal URL.
- Ask them to log out and log back in if the interface seems outdated.
Check the Correct Account or Workspace
If the client has multiple accounts or brands, ensure that they are inside the correct GoHighLevel portal environment associated with your services.
Review Recent Activity
Confirm that there have actually been recent updates that would generate notifications, such as new messages or changed records. If there are no new events, the notifications list may simply be up to date.
Where to Learn More About GoHighLevel Client Portals
To dive deeper into the official capabilities of notifications, layouts, and client portal configuration, you can review the original product documentation. The specific article covering notifications inside the portal is available at this GoHighLevel support page.
Combining the information from the official docs with the structured approach above will help you set up a clear, reliable communication flow for every client using the GoHighLevel portal.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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