GoHighLevel Inbound Webhook Guide

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How to Use GoHighLevel Inbound Webhook Triggers

When you integrate tools like ClickUp with your CRM, you often need a secure way to pass data automatically. In this guide, you will learn step by step how to use the inbound webhook trigger in GoHighLevel to start workflows whenever data is sent from external apps or services.

This tutorial is based on the official inbound webhook documentation from GoHighLevel and walks you through creating the trigger, copying the webhook URL, sending test data, mapping fields, and using the trigger safely in production.

What Is a GoHighLevel Inbound Webhook Trigger?

An inbound webhook trigger in GoHighLevel allows external apps to send information into your account using a unique URL. When a request is received at that URL, the assigned workflow is triggered and can process the incoming data.

This is useful when you want to automate actions based on events happening in other platforms, such as form submissions, purchases, or updates from custom applications.

Prerequisites for Using GoHighLevel Webhooks

Before setting up an inbound webhook trigger in GoHighLevel, make sure you have:

  • Access to a GoHighLevel sub-account where you can create workflows.
  • Permission to edit or build workflows in that account.
  • An external tool or service that can send HTTP POST requests to a URL.
  • Basic understanding of JSON or form data structures.

If you need broader marketing automation strategy help alongside your GoHighLevel setup, you can also explore resources from Consultevo for implementation guidance.

How to Create an Inbound Webhook Trigger in GoHighLevel

Follow these steps in your GoHighLevel account to create and configure an inbound webhook trigger for a workflow.

Step 1: Open the Workflow Builder in GoHighLevel

  1. Log in to your GoHighLevel sub-account.
  2. Navigate to the Automation or Workflows section.
  3. Create a new workflow or open an existing one where you want to add the trigger.

Make sure this workflow is specifically dedicated to handling data coming via webhook, especially when you are first testing.

Step 2: Add the Inbound Webhook Trigger

  1. Inside the workflow builder, click to add a new trigger.
  2. From the list of available workflow triggers, select Inbound Webhook.
  3. Name your trigger so it is easy to recognize and manage later, especially if you will have multiple webhook-based workflows.

Once the trigger is added, GoHighLevel will generate a unique webhook URL associated with this specific workflow.

Step 3: Copy the GoHighLevel Webhook URL

After adding the inbound webhook trigger, you will see a generated URL. This is the address where external apps must send data.

  • Click the copy icon or select and copy the URL manually.
  • Paste it into your external system or save it in a secure location.
  • Do not share this URL publicly, since any POST to this address can trigger your workflow.

Each inbound webhook trigger in GoHighLevel has its own URL, so make sure you always use the correct one for each workflow.

Sending Test Data to the GoHighLevel Webhook

Before enabling a workflow for live use, you should send test requests to your inbound webhook URL to ensure that data is being received and mapped correctly.

Step 4: Use a Tool to Send a Test Request

You can send test data using:

  • Your external app's native webhook or integration settings.
  • An API client such as Postman or Insomnia.
  • A simple script or automation that performs an HTTP POST request.

In the request, send sample payload data in the same structure that your external app will use in production.

Step 5: Refresh and View Last Received Data

Back in the inbound webhook trigger settings inside GoHighLevel:

  1. Click the Refresh or similar option to pull the latest payload.
  2. The trigger should display the last data received from the webhook request.
  3. Confirm that all expected fields and values are visible.

This last received data view is essential because it is the basis for mapping fields to contact records or custom variables within your workflow.

Mapping Incoming Webhook Fields in GoHighLevel

Once GoHighLevel has received test data, you can map those fields to contact attributes or custom fields so that the workflow can use them properly.

Step 6: Map Webhook Fields to Contact Data

  1. In the inbound webhook trigger configuration, look for the section where fields are listed from the last payload.
  2. For each incoming field (for example, email, first_name, or phone), select which GoHighLevel contact field it should map to.
  3. Save your mappings after you have matched all relevant fields.

Correct field mapping ensures that when a request comes into the webhook, GoHighLevel can create or update the right contact with the provided information.

Step 7: Use Mapped Fields Inside the Workflow

After mapping is configured:

  • Use the mapped contact fields in workflow conditions (if/else steps).
  • Insert mapped values into emails, SMS, or internal notifications.
  • Trigger other actions that rely on contact data, such as adding tags or updating opportunities.

All subsequent workflow actions can now leverage the data that entered through the inbound webhook trigger in GoHighLevel.

Testing and Going Live with Your GoHighLevel Webhook

It is important to run multiple tests before sending real production data through your GoHighLevel webhook-based workflow.

Step 8: Run End-to-End Tests

  1. Send additional test requests from the external system using realistic data.
  2. Check that the workflow triggers each time a request hits the webhook URL.
  3. Verify that contacts are created or updated correctly with mapped fields.
  4. Confirm that all follow-up actions (emails, tags, notes, etc.) behave as expected.

Review logs and any workflow execution history available in GoHighLevel to ensure that everything is functioning smoothly.

Step 9: Move the GoHighLevel Webhook to Production

When you are confident in your tests:

  • Update your external app's configuration to point its live events to the same webhook URL.
  • Confirm that any testing-only data or contacts are cleaned up if necessary.
  • Monitor the first few real events closely to catch any unexpected behavior.

Continue to review workflow performance periodically to be sure your GoHighLevel webhook integrations remain stable as your external systems evolve.

Best Practices for Secure GoHighLevel Webhook Usage

To keep your inbound webhook setups stable and secure, apply these best practices:

  • Protect the URL: Treat the inbound webhook URL as a secret. Only trusted systems should send data to it.
  • Use dedicated workflows: Keep webhook workflows focused on a specific purpose to simplify troubleshooting.
  • Log incoming payloads: Archive payload examples during testing so you can compare structures if issues arise later.
  • Monitor for changes: If your external app changes its payload format, update your mapping in GoHighLevel accordingly.

Official GoHighLevel Inbound Webhook Documentation

This article summarizes the key steps from the official documentation. For the most up-to-date reference and screenshots, review the original help article here: GoHighLevel inbound webhook documentation.

By following the steps above, you can reliably trigger workflows with inbound webhooks in GoHighLevel, connect external tools, and build powerful automation flows across your tech stack.

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