End IVR Calls in GoHighLevel

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End IVR Calls in GoHighLevel Workflows

When setting up phone automations in ClickUp-style documented systems, you might also need to control exactly how calls end in GoHighLevel. This guide shows you how to use the End IVR Call workflow action so your interactive voice response (IVR) calls terminate cleanly and your callers have a smooth experience.

The instructions below are based on the official GoHighLevel help documentation for this specific workflow action and explain where to find it, when to use it, and what to expect once it runs.

What the End IVR Call Action Does in GoHighLevel

Within GoHighLevel workflows, the End IVR Call action is designed specifically for IVR call flows. When you add it to a workflow, it will:

  • Immediately terminate the current IVR call session.
  • Prevent any further IVR steps from being executed after this action.
  • Ensure the caller exits the IVR cleanly at the exact point you choose.

This makes the action essential when you create structured IVR menus and want full control over where the call should stop, such as after a final menu selection or when a caller reaches a dead end in the menu tree.

Where to Find the End IVR Call Action in GoHighLevel

You can access the End IVR Call action from within any workflow that is handling IVR calls in GoHighLevel. To locate it, follow these general steps:

  1. Open your GoHighLevel account and navigate to the Automation or Workflows area.
  2. Select the workflow used for your IVR call flow, or create a new workflow as needed.
  3. Inside the workflow builder, click the option to add a new Action.
  4. In the list of available workflow actions, look for the action labeled End IVR Call.
  5. Click it to insert the action into your workflow.

The End IVR Call action will now appear as a step in your visual workflow, and you can drag and drop it to the correct position in the IVR call sequence.

How to Configure End IVR Call in GoHighLevel

The End IVR Call workflow action in GoHighLevel is intentionally simple. In most cases, it does not require complex configuration or additional fields. Instead, its behavior is straightforward: once the call reaches this step, the IVR session is ended.

Basic setup for the End IVR Call action

After you add the End IVR Call action, review the following:

  • Placement in the IVR flow: Make sure it appears after the final step you want the caller to complete.
  • Branching logic: Confirm that all relevant branches in your IVR tree either reach this action or another intentional end point.
  • Testing: Place test calls to ensure the call truly ends when it reaches this action.

Because this action is solely responsible for terminating the IVR call, make sure you do not accidentally add additional IVR steps after it that you expect to run during the same call.

When to Use End IVR Call in GoHighLevel IVR Workflows

You should use the End IVR Call action in GoHighLevel whenever you want to specify the exact point where an IVR call will stop. Common practical use cases include:

  • End of a menu path: When a caller reaches the end of a particular branch in your IVR tree and no further options are needed.
  • After a final message: Once a recorded message has played and you want the call to hang up automatically.
  • On invalid inputs: If a caller enters invalid options too many times, you can direct them to a message and then end the call.
  • After routing logic: If your IVR decides a call should not be routed elsewhere, you can exit the IVR entirely through this action.

In all of these scenarios, the action provides a clear, consistent end to the IVR experience, which helps avoid confusion for callers.

Best Practices for GoHighLevel IVR Call Flows

To get the most from the End IVR Call action and keep your IVR call flows organized in GoHighLevel, follow these best practices:

Map your IVR structure first

Before you build the flow in GoHighLevel, sketch your IVR tree on paper or in a diagram tool. Identify:

  • Every starting point (initial greeting or main menu).
  • All branches and submenus.
  • Every potential end point where a caller should exit.

Each end point in your map is a likely location for the End IVR Call action inside the workflow builder.

Use clear audio prompts and then end the call

When you place the End IVR Call step in GoHighLevel, pair it with an audio message or prompt that clearly tells the caller what will happen. For example:

  • “Thank you for calling. This call will now end.”
  • “You have reached the end of this menu. Goodbye.”

Place the End IVR Call action immediately after the message so there is no ambiguity about when the call will hang up.

Test all IVR paths thoroughly

Every menu option in an IVR built in GoHighLevel should be tested from start to finish. During testing:

  • Dial into the IVR as a caller would.
  • Follow each branch of the menu tree, including error paths.
  • Confirm that the call ends exactly when it reaches the End IVR Call step.

If the call continues or loops unexpectedly, check your branching logic and ensure no additional IVR actions sit after your end step.

Troubleshooting the End IVR Call Action in GoHighLevel

If your IVR call does not terminate when expected, use the following troubleshooting checks:

  • Verify workflow order: Make sure the End IVR Call step appears after the last intended IVR action in the sequence.
  • Check conditions and filters: If your workflow uses conditional logic, confirm that the branch the caller follows actually reaches the End IVR Call action.
  • Look for parallel paths: Ensure there are no parallel actions that keep the IVR session active after the end step is triggered.
  • Retest with a new call: Always test with a fresh call to avoid confusion with previous sessions.

If issues persist, review the official documentation for the action on the GoHighLevel support site at this external help article.

Learn More About GoHighLevel IVR and Automation

The End IVR Call workflow action is just one element of the overall automation toolkit inside GoHighLevel. By combining it with triggers, call routing, and conditional actions, you can build robust IVR systems tailored to your business needs.

If you want strategic guidance on designing high-converting phone flows, CRM automations, and broader marketing ecosystems that integrate GoHighLevel, you can explore additional resources and consulting services at Consultevo.

Use this guide as a reference each time you set up or revise your IVR workflows so that every path through your GoHighLevel system has a clearly defined and well-managed end point.

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