Enable WhatsApp in GoHighLevel: Step-by-Step Setup

If you manage client communications in GoHighLevel and tools like ClickUp, enabling WhatsApp can centralize your messaging and improve response times. This guide walks you through how to activate WhatsApp using the official 360dialog integration so you can send and receive WhatsApp messages directly inside your GoHighLevel account.

Overview: WhatsApp Integration in GoHighLevel

The WhatsApp feature in GoHighLevel relies on a native integration with 360dialog, an official WhatsApp Business API provider. Once configured, you can:

Connect a WhatsApp Business number via 360dialog
Send and receive messages inside GoHighLevel
Use workflows and automation linked to WhatsApp conversations

Before you start, make sure you have:

Admin access to your GoHighLevel agency account
A Facebook Business account that can be connected to WhatsApp
A phone number that meets WhatsApp Business API requirements

Prerequisites for WhatsApp in GoHighLevel

To ensure WhatsApp works smoothly in GoHighLevel, confirm the following prerequisites:

You have an active GoHighLevel account at the agency level
You can manage or create sub-accounts (locations)
You can access the Marketplace or Integrations area where WhatsApp is enabled

WhatsApp is powered by 360dialog, so you will also need to complete the onboarding steps on the 360dialog side as part of this setup.

Step 1: Access WhatsApp Settings in GoHighLevel

Start by opening your agency account where you will manage the WhatsApp integration for sub-accounts.

Log in to your GoHighLevel agency dashboard.
From the left menu, navigate to the section where WhatsApp or “WhatsApp by 360dialog” is available. This is typically under Settings, Integrations, or the Marketplace, depending on your account layout.
Select the WhatsApp integration option to open the configuration screen.

On this screen, you will connect GoHighLevel to 360dialog, which will manage your WhatsApp Business API number and templates.

Step 2: Connect 360dialog to GoHighLevel

The next step is to link your GoHighLevel account with 360dialog, the official provider that powers the WhatsApp integration.

In the WhatsApp integration page inside GoHighLevel, click the button or link labeled something like Connect 360dialog or Sign Up with 360dialog.
You will be redirected to a secure 360dialog onboarding or login page.
If you already have a 360dialog account, log in and select the WhatsApp Business number you want to use.
If you do not have an account yet, follow the guided steps to create one, link your Facebook Business account, and register a WhatsApp Business number.
After authorizing 360dialog, you will be redirected back to GoHighLevel, where the connection will be confirmed.

Once this is complete, GoHighLevel will display the WhatsApp number and basic status details coming from 360dialog.

Step 3: Approve and Verify WhatsApp Business Details

Because this integration uses the WhatsApp Business API, certain verification steps are required.

Confirm that your Facebook Business account is verified and in good standing.
Ensure that your WhatsApp Business name, display information, and number are approved in 360dialog.
Return to the WhatsApp section in GoHighLevel and verify that the number status shows as Connected or Active.

If the number shows as pending or not approved, complete any remaining verification steps within your 360dialog or Facebook Business settings, then refresh the connection in GoHighLevel.

Step 4: Enable WhatsApp for GoHighLevel Sub-Accounts

After the main connection is active at the agency level, you can enable WhatsApp for each sub-account (location) that should use it.

From the agency dashboard in GoHighLevel, open the Sub-Accounts or Locations list.
Select the specific sub-account where you want to enable WhatsApp.
Go to the sub-account Settings or Phone Numbers / Messaging section.
Locate the option to connect or assign the WhatsApp number coming from 360dialog.
Save your settings so the sub-account can start using WhatsApp messaging.

Repeat these steps for each client or location that should access WhatsApp within GoHighLevel.

Step 5: Test WhatsApp Messaging Inside GoHighLevel

Once enabled, confirm that WhatsApp messaging works correctly inside your selected sub-account.

Switch to the sub-account in GoHighLevel.
Go to the Conversations area.
Create or open a contact with a valid mobile number that uses WhatsApp.
Send a message using the WhatsApp channel (if channel selection is available in your interface).
Check that the message is sent and that replies appear in the same GoHighLevel conversation thread.

If messages are not delivered, verify the WhatsApp number status in 360dialog and confirm the contact’s phone number format, including country code.

Managing Templates and Compliance with GoHighLevel

WhatsApp Business API requires approved message templates for certain types of outbound messaging. Through the 360dialog connection, these templates become available for use in GoHighLevel automations.

Template creation and approval happen in 360dialog or the linked Facebook Business interface.
After approval, templates sync to your GoHighLevel environment via the integration.
You can then reference these templates inside workflows or specific campaign actions.

Always follow WhatsApp Business policy guidelines when sending promotional or notification messages from GoHighLevel to avoid restrictions on your number.

Common Issues When Enabling WhatsApp in GoHighLevel

Here are a few frequent issues and checks you can perform:

GoHighLevel Not Showing WhatsApp Number

Confirm that the 360dialog connection was completed without errors.
Refresh the WhatsApp integration page in GoHighLevel.
Verify that the number is active in 360dialog and linked to your main account.

Messages Not Sending from GoHighLevel

Check that your WhatsApp number status is Connected or Approved.
Ensure contacts have valid WhatsApp-enabled numbers with full country codes.
Review any sending limits or policy restrictions imposed on the WhatsApp Business number.

WhatsApp Not Available for a Sub-Account

Verify that WhatsApp is enabled at the agency level in GoHighLevel.
Confirm that the sub-account has the correct permissions to use the integration.
Reopen the sub-account settings and reassign the WhatsApp number if necessary.

Best Practices for Using WhatsApp in GoHighLevel

To get the most out of WhatsApp within GoHighLevel, keep these best practices in mind:

Use approved templates for outbound notifications and follow WhatsApp policies.
Combine WhatsApp with workflows to automate follow-ups, reminders, and lead nurturing.
Train your team to respond quickly through the unified Conversations inbox.
Segment contacts by channel preference so WhatsApp is only used where appropriate.

Where to Find Official GoHighLevel WhatsApp Documentation

For the most detailed and up-to-date instructions, always review the official documentation. The original help article describing how to enable WhatsApp is available here: Official GoHighLevel WhatsApp help guide.

If you need expert implementation or additional configuration support beyond the built-in features, you can also consult specialized GoHighLevel implementation partners, such as Consultevo, for strategy and technical setup assistance.

Conclusion: Start Using WhatsApp in GoHighLevel

With the 360dialog integration configured, you can now send and receive WhatsApp messages from within GoHighLevel, assign conversations to team members, and integrate WhatsApp into your existing workflows. By following the steps above—connecting 360dialog, verifying your WhatsApp Business setup, enabling sub-accounts, and testing messaging—you ensure a reliable, policy-compliant WhatsApp channel that enhances your overall communication strategy inside GoHighLevel.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`