GoHighLevel Client Portal Mobile App Notifications Guide
If your clients already use ClickUp, Slack, or similar tools, they will expect timely mobile alerts from your systems as well. This guide explains how to configure, manage, and troubleshoot client portal app notifications in GoHighLevel so that your customers receive important updates directly on their phones.
The instructions below are based on the official documentation for the GoHighLevel client portal mobile app and cover both the branded SaaS version and the standard HighLevel app experience.
Understanding GoHighLevel Client Portal Notifications
The client portal app allows your clients to access their accounts and receive mobile push alerts. How these notifications appear depends on whether you are using:
- A white-labeled client portal mobile app (on the Agency Pro plan)
- The standard HighLevel mobile app provided by GoHighLevel
Before configuring notifications, make sure you understand which app your clients will use and which plan your agency account is on.
Requirements for White-Label GoHighLevel Client Portal Apps
If you are using a white-labeled client portal app, your agency must be on the Agency Pro plan. With this plan, GoHighLevel creates and publishes a dedicated client app under your brand in the app stores.
Key points for white-label apps:
- Only available on Agency Pro
- Clients download your branded app from the App Store or Google Play
- Push notifications are sent via your white-labeled app
Once your branded app is published, you can direct your clients to download it and log in using the email address associated with their GoHighLevel client account.
Client Experience in the GoHighLevel Mobile App
If you are not using a white-label app, your clients will instead use the default HighLevel app provided by GoHighLevel. In this case, they will not see the white-labeled client app name in the stores, but they can still receive mobile notifications after logging into the HighLevel app.
For the standard app experience:
- Clients install the official HighLevel app
- They log in with their client email and password
- Notifications are tied to their account inside your sub-account
How GoHighLevel Client Portal Notifications Work
Client portal notifications are designed to alert your customers about important account activity while they are away from the desktop interface. Depending on your setup, notifications can include updates such as:
- New conversations or replies
- Pipeline or opportunity changes (when enabled)
- Other workflow-based events that trigger alerts
The exact notification types may vary based on your account configuration and the active features in your GoHighLevel sub-account.
Step-by-Step: Enabling GoHighLevel Client Portal Notifications
Follow these general steps to ensure your clients can receive mobile notifications through the client portal app:
Step 1: Confirm Your GoHighLevel Plan
- Log into your agency dashboard.
- Check whether you are on the Agency Pro plan.
- If you want a fully white-labeled client portal app, upgrade to Agency Pro if needed.
On Agency Pro, GoHighLevel can provide a branded client portal app where notifications use your own app identity.
Step 2: Set Up or Access the Client Portal
- Open your chosen sub-account.
- Navigate to the settings or client portal area (names may vary slightly over time).
- Ensure that the client portal is activated for the clients who should receive notifications.
When the client portal is active, clients can log in via the web portal and compatible mobile apps to receive alerts.
Step 3: Guide Clients to Install the Correct GoHighLevel App
Client installation steps differ depending on whether you use the white-label app or the default HighLevel app:
- White-label setup (Agency Pro):
- Send clients a link to your branded app in the App Store and Google Play.
- Ask them to download and install the app.
- They log in with their client email and password used in your GoHighLevel sub-account.
- Standard HighLevel app:
- Ask clients to search for and install the “HighLevel” app.
- They sign in using their client account credentials.
Step 4: Have Clients Enable Mobile Push Permissions
After the app is installed, clients must allow push notifications on their devices:
- On first launch, the app will typically prompt for notification permission.
- Clients should tap Allow (iOS) or enable notifications (Android).
- If they previously denied permissions, they can re-enable them in their device Settings under the respective app.
Without OS-level permission, GoHighLevel cannot display client portal notifications on the mobile device.
Step 5: Configure Relevant Notifications Inside GoHighLevel
Within your GoHighLevel sub-account, you can configure which events should trigger alerts. This may involve:
- Adjusting notification settings for conversations
- Setting up workflows that send notifications on specific triggers
- Ensuring the client is associated with the correct records so they receive relevant alerts
Review your automation and communication settings to ensure the right events generate client portal app notifications.
Troubleshooting GoHighLevel Client Portal Notifications
If a client reports not receiving notifications from the client portal mobile app, walk through the following checks:
Verify App and Login Details
- Confirm the client has the correct app installed (white-label versus HighLevel app).
- Make sure they are logged into the correct account email.
- Have them fully close and reopen the app after login.
Check Device Notification Settings
- On iOS, go to Settings > Notifications > [App Name] and ensure Allow Notifications is turned on.
- On Android, go to Settings > Apps > [App Name] > Notifications and enable alerts.
- Ask the client to verify that Do Not Disturb or Focus modes are not blocking notifications.
Confirm GoHighLevel Account Configuration
- Ensure the client is active in the sub-account.
- Double-check that the client portal is enabled for that user.
- Test by triggering a known notification event (for example, sending a test message).
If issues persist after these checks, compare your setup with the latest details documented on the official GoHighLevel help page for the client portal mobile app.
Best Practices for Managing GoHighLevel Client Alerts
To keep your client communication clear and consistent, consider these best practices:
- Limit unnecessary alerts: Configure notifications only for events that truly require attention.
- Communicate expectations: Let clients know what types of notifications they will receive from your GoHighLevel client portal.
- Provide installation instructions: Send a simple step-by-step guide for downloading and enabling the app.
- Review periodically: As your workflows evolve, revisit notification settings to avoid confusion or missed updates.
Additional GoHighLevel Resources
For the most accurate and current technical details about the client portal mobile app notifications, always reference the official documentation from GoHighLevel:
If you need broader strategic help with implementation, optimization, or automation around your GoHighLevel setup, you can also consult specialized agencies and resources online, such as Consultevo, which focuses on CRM, funnel, and automation solutions.
By following the steps and guidelines above, you can ensure your clients consistently receive timely mobile notifications through the GoHighLevel client portal app, improving engagement and visibility into their account activity.
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