How to Use GoHighLevel to Remove an Assigned User in Workflows

Managing users across tools like ClickUp and GoHighLevel requires clear automation rules so contacts always have the right owners. In this guide, you will learn step by step how to use the GoHighLevel workflow action Remove Assigned User to automatically clear user assignments from contacts when they no longer apply.

This how-to is based on the official help documentation and is designed to be easy to follow, even if you are new to automation inside GoHighLevel.

What the GoHighLevel Remove Assigned User Action Does

The Remove Assigned User workflow action in GoHighLevel is used to remove a user assignment from a contact record. When the action runs, the selected user is no longer listed as the contact's assigned user.

This is especially useful when:

• A lead is disqualified and you want to free up a sales rep's pipeline.
• You are rotating leads and need to unassign them from the previous owner.
• You are moving contacts into a nurture or archive stage where no specific user should own them.

Instead of doing this manually, GoHighLevel workflows let you automate the removal so it happens instantly based on triggers and conditions.

How to Add the Remove Assigned User Action in GoHighLevel

Follow these steps to add the action inside a workflow and configure it properly.

Step 1: Open Your Workflow in GoHighLevel

1. Log in to your GoHighLevel account.
2. Navigate to Automation in the left-hand menu.
3. Click Workflows.
4. Open an existing workflow or create a new one where you want to remove an assigned user.

Make sure the workflow is built around the contact you want to update, since the action will modify the assignment on that contact record.

Step 2: Add a New Action in the Workflow Builder

1. Inside the workflow canvas, click the + icon where you want the action to run.
2. A list of available actions will appear.
3. Scroll through the list or use the search bar to find actions related to contact assignments.

You can place this action after a specific trigger (for example, a pipeline stage change) or after conditions that decide whether the contact should stay with that user.

Step 3: Select the Remove Assigned User Action in GoHighLevel

1. From the action list, choose Remove Assigned User.
2. The configuration panel for the action will open on the right side of the screen.

This is the core automation step that will remove the selected user from the contact record once the workflow reaches this point.

Step 4: Configure Which User to Remove

In the action settings, you must specify which user you want to remove as the assigned user. Depending on the options shown in your GoHighLevel account, you may see one or more of the following styles of selection:

• Specific user – You pick a single team member whose assignment will be removed when the action runs.
• Dynamically assigned user – If your workflow uses previous actions to assign or reference a user, you may be able to remove that user dynamically.

Carefully choose the appropriate user so that only the intended assignment is removed. If you are using lead distribution or round-robin assignment earlier in the workflow, make sure the removal step is aligned with that logic.

Step 5: Save the Action and Update the Workflow

1. After configuring the action, click Save in the action panel.
2. Review the workflow path to verify that the action is placed at the right step.
3. Click Save or Update for the entire workflow to store your changes.

Without saving, GoHighLevel will not apply the new action, and contact assignments will remain unchanged.

Example Use Cases for GoHighLevel Remove Assigned User

Here are common automation scenarios where this action becomes very helpful.

Use Case 1: Disqualified Lead

• Trigger: Contact's pipeline stage changes to Disqualified.
• Action: Remove Assigned User.
• Outcome: The sales rep is no longer tied to a dead lead, and their active pipeline remains clean.

Use Case 2: Moving Contacts to Long-Term Nurture

• Trigger: Tag applied such as Long-Term Nurture.
• Action: Remove Assigned User followed by sending a nurture email sequence.
• Outcome: Contacts are nurtured by marketing automation instead of a specific rep, and no user appears as owner.

Use Case 3: Reassigning Contacts in GoHighLevel

• Trigger: Contact enters a re-assignment workflow.
• Actions:
  1. Remove Assigned User.
  2. Assign to a new user using an Assign User or round-robin action.
• Outcome: Ownership is cleanly transferred from one team member to another with no ambiguity.

Best Practices When Using the GoHighLevel Remove Assigned User Action

To keep your system consistent and reliable, follow these practical tips.

Combine With Clear Triggers and Filters

• Use precise triggers such as pipeline stage changes, tags, or form submissions.
• Add filters or conditions so the action only runs when you truly want to remove a user.
• Test using sample contacts before applying to all leads.

Document Your GoHighLevel Workflow Logic

When multiple workflows affect the same contacts, document where assignments are added and where they are removed.

• Keep a simple diagram or list of workflows that change user assignments.
• Note every place where Remove Assigned User appears.
• Share this with your team so others understand why some contacts have no assigned user.

Avoid Conflicts With Other User Assignment Actions

If one workflow removes an assigned user while another assigns one at the same time, you may see unexpected results.

• Review the order of actions in each relevant workflow.
• Make sure removal happens before or after assignment intentionally, not randomly.
• Use conditions to prevent two workflows from fighting over the same contact.

How to Test Your GoHighLevel Remove Assigned User Setup

Before going live, always test with sample records.

1. Create or select a test contact.
2. Apply the trigger condition (for example, move them into a target pipeline stage or apply a tag).
3. Wait for the workflow to run or manually run it if available.
4. Open the contact record and confirm that the assigned user has been removed.

If the user is still assigned, double-check:

• The workflow trigger is firing correctly.
• The contact meets any filter or condition requirements.
• The Remove Assigned User action is configured to target the right user.

Additional Resources for GoHighLevel Users

To see the original reference material for this action, you can review the official help article here: GoHighLevel Workflow Action: Remove Assigned User.

If you want strategic help designing complete automation systems around GoHighLevel, you can explore consulting and implementation services at Consultevo.

Conclusion: Keep GoHighLevel Contact Ownership Clean

The Remove Assigned User workflow action is a simple but powerful way to keep contact ownership accurate in GoHighLevel. By adding this step into your workflows at the right points, you can automatically clean up assignments when leads are disqualified, moved to nurture, or reassigned to new owners.

Use the steps and best practices in this guide to configure, test, and maintain reliable automation so your team always knows which contacts they truly own inside GoHighLevel.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`