Set GoHighLevel AI Working Hours

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How to Configure AI Employee Working Hours in GoHighLevel

If you are moving from tools like ClickUp into a unified CRM and automation environment, understanding how to manage AI availability is critical. In GoHighLevel, you can control exactly when each AI Employee is allowed to respond, ensuring contacts only receive replies during your preferred business hours.

This step-by-step guide explains how to enable and configure working hours for AI Employees in GoHighLevel, including how to use default hours, custom schedules, and weekend settings.

What Are AI Employee Working Hours in GoHighLevel?

AI Employee working hours in GoHighLevel define the specific days and times when the AI is permitted to respond to incoming conversations. When working hours are enabled, any messages that arrive outside the defined schedule will not receive an immediate AI response.

Key points about working hours for AI Employees:

  • They are specific to each individual AI Employee.
  • You can disable working hours entirely for 24/7 coverage.
  • You can use default business hours or customize each day’s schedule.
  • You can choose which weekend days apply to your business.

Accessing AI Employee Settings in GoHighLevel

Before you can adjust working hours, you need to open the AI Employee you want to configure inside GoHighLevel.

  1. Log in to your GoHighLevel account.

  2. Navigate to the area where AI Employees are managed (e.g., the AI or Automation section, depending on your account layout).

  3. Select the specific AI Employee whose schedule you want to configure.

  4. Open the AI Employee settings panel and locate the Working Hours or availability section.

Once you are in the correct section, you will see options to enable or disable working hours and to configure the specific schedule.

Enabling Working Hours for AI Employees in GoHighLevel

By default, an AI Employee may be able to respond at all times. To restrict this behavior, you need to explicitly enable working hours in GoHighLevel.

  1. Within the AI Employee settings, locate the Enable Working Hours toggle.

  2. Turn the toggle On to activate working hours control.

  3. Once enabled, the interface will display schedule settings, including default hours, custom hours, and weekend options.

After enabling the feature, the AI Employee will only respond during the times you set in the schedule.

Using Default Working Hours in GoHighLevel

GoHighLevel provides a default working hours configuration that you can use as a quick starting point.

The default configuration typically includes:

  • Days: Monday through Friday.
  • Hours: A standard business time window (e.g., 9:00 AM to 5:00 PM) in your selected timezone.

To use the default working hours:

  1. In the working hours section, select the option labeled similar to Use Default Working Hours.

  2. Review the displayed days and time ranges to confirm they match your business requirements.

  3. Save your changes so the AI Employee in GoHighLevel starts following the default schedule.

You can later return and switch to a custom schedule if your organization needs more granular control.

Configuring Custom Working Hours in GoHighLevel

If your business operates outside standard hours or has variable shifts, you can configure custom working hours for each AI Employee in GoHighLevel.

Step 1: Switch to Custom Schedule

  1. In the working hours section, choose the option to create or manage Custom Working Hours.

  2. Once selected, a list of days (Monday through Sunday) with time inputs will appear.

Step 2: Set Hours for Each Day

For each day of the week, you can define whether the AI Employee is available and at what times.

  1. Identify the day you want to edit, such as Monday.

  2. Turn the day On or Off depending on whether the AI Employee should respond on that day.

  3. If turned on, set a start time and end time, for example 8:00 AM to 6:00 PM.

  4. Repeat this for each day that your business is open.

You can configure different time ranges for different days if your schedule varies throughout the week.

Step 3: Review Timezone Settings

Ensure that the working hours in GoHighLevel are aligned with the correct timezone for your business.

  • Locate the timezone field in the AI Employee or location settings.
  • Verify that it matches your primary operating region.
  • If needed, adjust the timezone so that the displayed times correspond to your actual office hours.

Setting Weekend Preferences in GoHighLevel

Many businesses treat weekends differently, so GoHighLevel allows you to tailor weekend availability for each AI Employee.

Configure Weekend Days

Inside the custom working hours area, you will see weekend days such as Saturday and Sunday listed along with weekdays.

  1. Decide whether your AI Employee should respond on weekends at all.

  2. For each weekend day, either:

    • Disable the day completely so the AI Employee does not respond, or
    • Enable the day and set shorter or alternative hours (for example, Saturday 10:00 AM to 2:00 PM).

These weekend settings help you prevent out-of-hours AI replies that may not match your staffing or support expectations.

How Working Hours Affect AI Responses in GoHighLevel

Once you configure working hours, they directly control when AI responses are sent from your GoHighLevel AI Employee.

  • During working hours: The AI Employee is allowed to respond to incoming messages based on your conversation and workflow settings.
  • Outside working hours: The AI Employee will not respond. Depending on your broader automation setup, messages may queue or be handled by other workflows.

Make sure your automation, notifications, and handoff processes take this behavior into account so leads and customers are never left without an appropriate path forward.

Best Practices for AI Working Hours in GoHighLevel

To get the most from AI Employee working hours, consider the following best practices:

  • Align with human team schedules: Configure GoHighLevel hours to match or complement your live support or sales team availability.
  • Avoid overly narrow windows: If your schedule is too restrictive, contacts may rarely receive AI responses in real time.
  • Test across time zones: If you serve multiple regions, confirm that your defined hours make sense for your primary audience.
  • Review analytics: Monitor when conversations occur most frequently and refine your GoHighLevel working hours accordingly.

Where to Learn More About GoHighLevel AI Employees

For deeper reference on working hours and AI Employee features, consult the official documentation on the GoHighLevel help center. You can review the original article about working hours for AI Employees here: GoHighLevel Working Hours for AI Employee.

If you need strategic help implementing AI, funnels, or CRM processes around your GoHighLevel setup, you can also explore implementation and consulting resources at Consultevo.

Summary: Managing AI Employee Working Hours in GoHighLevel

Configuring AI Employee working hours in GoHighLevel allows you to define exactly when automated responses are sent, create consistent expectations with your contacts, and match AI coverage to your business operations. By enabling working hours, selecting default or custom schedules, and tailoring weekend availability, you maintain precise control over when your AI is active.

Regularly review your schedule, monitor engagement patterns, and adjust your GoHighLevel settings as your business and customer behavior evolve.

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