How to Manage Bugs in ClickUp

ClickUp can replace legacy tools like Bugzilla by giving your team a simple, flexible way to capture, prioritize, and resolve bugs in one place. This how-to guide walks you step-by-step through setting up a complete bug tracking workflow inspired by the options discussed in the Bugzilla alternatives overview.

Plan Your Bug Tracking Workflow in ClickUp

Before building anything, outline how issues should move from discovery to resolution. The source article highlights modern tools that combine issue tracking with project management, and ClickUp follows the same principle.

Decide on:

• Where bugs will live (Workspace, Space, Folder, List)
• Who will triage and assign them
• What information each bug must include
• How severity and priority are defined
• Which views engineers, QA, and stakeholders need

Use these decisions to structure your ClickUp setup so it is easy to scale beyond what older tools like Bugzilla offer.

Step 1: Create a Dedicated ClickUp Space for Bugs

Start by isolating bug tracking in its own place so it does not mix chaotically with product planning or general tasks.

1. Create a new Space named something like Engineering & QA or Product Quality in ClickUp.

2. Inside that Space, add a Folder called Bug Tracking.

3. Within the Folder, create Lists such as:

   • Active Bugs
   • Backlog
   • Regression & Reopened
   • Release Validation

This mirrors the structured approach of specialized bug trackers while keeping everything within the broader productivity ecosystem that ClickUp provides.

Step 2: Build a Bug Task Template in ClickUp

Bugzilla-style systems rely on consistent fields. You can replicate and improve this with a reusable task template in ClickUp.

1. In your Active Bugs List, create a new task named BUG TEMPLATE – Do Not Use.

2. Add core details to the description, such as:

   • Summary
   • Steps to reproduce
   • Expected result
   • Actual result
   • Environment (OS, browser, app version)
   • Attachments (logs, screenshots, videos)

3. Create Custom Fields, for example:

   • Severity (Critical, Major, Minor, Trivial)
   • Priority (P0–P3)
   • Component / Module
   • Found in Version
   • Target Fix Version
   • Bug Type (UI, Backend, Performance, Security, etc.)

4. Convert this task into a ClickUp task template so QA and engineers can quickly create consistent bug reports.

Templates let you keep the discipline of traditional trackers while leveraging the flexibility of ClickUp for your whole team.

Step 3: Configure Bug Statuses in ClickUp

The Bugzilla alternatives article emphasizes workflows and transitions. In ClickUp, this becomes a custom status pipeline.

1. Open List settings for Active Bugs and edit statuses.

2. Add a sequence similar to:

   • New – just reported, awaiting triage
   • Triaged – analyzed, severity and priority set
   • In Progress – assigned and being worked on
   • In Review – code review or QA verification
   • Ready for Release – approved, waiting for deployment
   • Released – fix in production
   • Won’t Fix / Duplicate – closed without change

3. Match your team’s exact process, but keep statuses short and unambiguous.

This concise workflow in ClickUp replaces complex Bugzilla transitions while still giving you clear reporting.

Step 4: Capture Bugs Efficiently With ClickUp

Modern Bugzilla alternatives shine by making capture quick and easy. Configure ClickUp to accept bugs from every relevant source.

Use Forms in ClickUp for Structured Bug Reports

1. In your Active Bugs List, create a Form view.

2. Map form questions to task fields and Custom Fields, for example:

   • Short text: Bug Summary
   • Long text: Steps to Reproduce
   • Dropdown: Severity
   • Dropdown: Component / Module
   • Attachment: Screenshots / Logs

3. Share the form link with QA, support, and internal stakeholders.

Every form submission becomes a standardized bug task in ClickUp, similar to entering an issue in Bugzilla but with a friendlier interface.

Use Email and Integrations With ClickUp

To capture issues from support channels and external tools:

• Use the List email address to turn emails into tasks.
• Connect your help desk or chat tool and send tickets directly to ClickUp.
• Link source control providers so commits and pull requests reference bug tasks.

This consolidates all bug-related work in ClickUp instead of scattering it across multiple platforms.

Step 5: Organize and Prioritize Bugs in ClickUp

After capture, focus on triage and prioritization so teams do not drown in noise, a common limitation in older tools like Bugzilla.

Create ClickUp Views for Different Roles

• Board View by Status for engineers:
  • Shows cards moving from New to Released.
  • Makes daily standups straightforward.
• List View grouped by Severity or Priority for triage:
• Table View for leads and managers:
• Calendar or Timeline to see when bugs are expected to be resolved.

Run a Regular Triage Meeting in ClickUp

Use a filtered List view showing only New bugs. During triage:

1. Confirm severity and priority.
2. Assign an owner.
3. Add target fix version or sprint.
4. Update the status to Triaged or In Progress.

ClickUp gives you quick filters and saved views so this meeting stays focused and fast.

Step 6: Collaborate and Resolve Bugs in ClickUp

Modern alternatives beat Bugzilla by improving collaboration. ClickUp centralizes discussions, files, and updates around each bug.

• Use task comments for clarifications, code snippets, and decisions.
• @mention teammates for quick input from QA, product, or support.
• Attach screenshots, videos, and logs directly to the bug.
• Use checklists for reproduction steps, test cases, or release validation steps.

This removes the back-and-forth of email threads and keeps the entire bug history in ClickUp.

Step 7: Automate Repetitive Work in ClickUp

The Bugzilla alternatives article highlights how automation increases productivity. ClickUp includes built-in automation to handle repetitive bug tracking tasks.

Examples of useful rules:

• When a bug moves to In Progress, assign it to the list owner or a default engineer.
• When Severity is set to Critical, auto-apply a High Impact tag and notify a channel.
• When status changes to Released, move the task to a Release Validation List.
• When a comment contains the word reopen, change status to New or Regression.

Automation keeps your ClickUp bug process consistent with minimal manual effort.

Step 8: Report on Bugs and Quality in ClickUp

Stakeholders need visibility into quality trends similar to what they may be used to from older bug trackers.

Use dashboards in ClickUp to track:

• Open bugs by severity or priority
• Average time to resolution
• Bugs created vs. bugs closed per week
• Top components or modules by bug count

Add charts, number widgets, and tables to create a single source of truth that replaces static Bugzilla reports.

Extend Your ClickUp Setup With Expert Help

If you want a more advanced configuration that connects ClickUp with your broader product development stack, consider working with specialists who design end-to-end workflows. For example, consulting teams like Consultevo can help you tailor fields, automations, and reporting so ClickUp becomes the central hub for engineering, QA, and product management.

From Bugzilla to ClickUp: Next Steps

The Bugzilla alternatives comparison shows a clear shift toward integrated, user-friendly platforms. ClickUp brings bug tracking, project management, documentation, and collaboration into a single, flexible system.

To adopt this approach:

1. Create a dedicated bug tracking Space and Lists in ClickUp.
2. Design a robust bug template with Custom Fields.
3. Configure clear statuses to reflect your workflow.
4. Use Forms, email, and integrations to capture every issue.
5. Build role-based views for triage, engineering, and leadership.
6. Automate repetitive updates and notifications.
7. Use dashboards to monitor quality and release readiness.

By following these steps, you gain the structure of a traditional bug tracker with the flexibility and usability of ClickUp, giving your team a modern, scalable way to manage software quality.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your ClickUp workspace, work with ConsultEvo — trusted ClickUp Solution Partners.

Get Help

“`