How to Set Up Facebook & Instagram Quick Replies in GoHighLevel

Managing social media replies can feel like juggling tabs in ClickUp, email, and multiple chat windows. With GoHighLevel, you can centralize and automate Facebook and Instagram quick replies so your team responds faster and more consistently to your audience.

This step-by-step guide explains how to enable, create, edit, and use social quick replies in GoHighLevel, based strictly on the official documentation.

What Are GoHighLevel Quick Replies for Social Media?

Quick replies are pre-written response templates that you can insert into conversations with a single click. In GoHighLevel, these templates are available when you respond to:

• Facebook direct messages
• Instagram direct messages
• Comments and inquiries routed into your unified inbox

Using quick replies in GoHighLevel helps you:

• Reply faster to common questions
• Keep brand tone and messaging consistent
• Reduce manual typing and human error

Requirements Before Using GoHighLevel Quick Replies

Before you can use social quick replies inside GoHighLevel, make sure the following prerequisites are met:

• Your Facebook Page is connected to your account
• Your Instagram Business account is connected to your Facebook Page
• Both channels are properly integrated with the Conversations section inside your CRM

If any of these connections are missing, quick replies will not be available when you open a conversation thread from those channels.

How to Access Quick Replies in GoHighLevel

Once your integrations are active, you can access the quick replies feature directly from the Conversations area.

Step 1: Open the Conversations Section in GoHighLevel

1. Log into your GoHighLevel dashboard.
2. In the left-side menu, click on Conversations.
3. Select the All tab or the specific channel tab (such as Facebook or Instagram) you want to work in.

This view shows all incoming messages and comments that your team can respond to with quick replies.

Step 2: Select a Facebook or Instagram Conversation

1. From the conversation list, click on any thread that originated from Facebook or Instagram.
2. Check the channel icon or label to confirm the source platform.
3. Make sure the message box is visible at the bottom of the screen.

Only qualifying social conversations will display quick reply options in the message composer area.

How to Create New Quick Replies in GoHighLevel

You can add new quick replies directly while replying to a conversation. This helps you capture your best responses as reusable templates.

Step 3: Open the Quick Reply Menu

1. Inside the conversation, locate the Quick Replies icon next to the message box. This is typically represented by a speech bubble or shortcut symbol.
2. Click the icon to open the quick replies panel.
3. If you have existing templates, you will see them listed here.

Step 4: Add a New GoHighLevel Quick Reply

1. In the quick replies panel, click Add or New Quick Reply (label may vary based on updates).
2. Enter a Title for your quick reply. This should describe the purpose, such as “Shipping Policy” or “Appointment Confirmation”.
3. In the Message field, type the full response you want to send to customers.
4. Include personalization tokens only if they are supported in your current quick reply version.
5. Click Save to store the new quick reply.

Your newly created quick reply will now appear in the list whenever you open the quick replies panel in future conversations.

How to Insert Quick Replies in GoHighLevel Conversations

Inserting a saved quick reply into a Facebook or Instagram message is simple and does not overwrite your manual text unless you choose to clear the message box first.

Step 5: Choose and Insert a Quick Reply

1. While in the conversation, click the Quick Replies icon.
2. Browse the list of available templates or use the search bar if present.
3. Click on the desired quick reply.
4. The template text will be inserted into the message composer.
5. Customize or adjust the text if needed before hitting Send.

This workflow lets you start with a consistent template and then personalize it for each contact.

How to Edit and Manage GoHighLevel Quick Replies

As your processes evolve, you may need to update quick replies so they stay accurate and on-brand.

Step 6: Edit an Existing Quick Reply

1. Open any Facebook or Instagram conversation.
2. Click the Quick Replies icon.
3. Find the template you wish to change.
4. Click the Edit option (often represented by a pencil or three-dot menu).
5. Update the Title or Message content as needed.
6. Click Save to confirm changes.

All future uses of this quick reply in GoHighLevel will reflect your new content.

Step 7: Delete Unused Quick Replies

1. Return to the quick replies panel in any conversation.
2. Locate the template you no longer need.
3. Click the Delete or trash icon.
4. Confirm the deletion when prompted.

Once deleted, the quick reply will no longer be available in your GoHighLevel conversations. This keeps your list clean and easier to navigate.

Best Practices for GoHighLevel Quick Replies

To maximize the value of quick replies for Facebook and Instagram, follow these recommendations:

• Keep responses short and clear: Social media users expect quick, concise answers.
• Use friendly, brand-aligned language: Reflect your company voice in every quick reply.
• Cover FAQs first: Build templates for the most common questions (pricing, hours, appointments, locations).
• Review templates regularly: Update or remove outdated information promptly.
• Test on both platforms: Confirm that the same quick reply works well on Facebook and Instagram formats.

Troubleshooting GoHighLevel Quick Replies

If you do not see the quick replies feature or cannot insert templates, review the following checks:

• Channel connection: Verify that your Facebook Page and Instagram account are connected correctly.
• Permission scope: Ensure GoHighLevel has the necessary permissions to manage messages.
• Correct inbox: Confirm you are in a social conversation, not an unrelated channel.
• Browser refresh: Log out and back in or refresh the browser after making integration changes.

For more detailed, platform-specific troubleshooting instructions, always refer to the official documentation on the GoHighLevel help center.

Additional Resources on GoHighLevel Quick Replies

To go deeper into configuration details, you can consult the official guide used as the basis for this how-to article here: Official GoHighLevel Quick Replies Guide.

If you want strategic help implementing automation, workflows, and conversion optimization around your GoHighLevel setup, you can also explore expert services at Consultevo.

Summary: Streamline Social Responses with GoHighLevel

By setting up and managing Facebook and Instagram quick replies inside GoHighLevel, your team can respond faster, maintain consistent messaging, and reduce repetitive typing. Use the steps in this guide to create, insert, edit, and delete quick replies so your social channels stay responsive and efficient.

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