GoHighLevel Custom Conversation Providers in the Mobile App

If you use platforms like ClickUp to organize workflows, you will appreciate how GoHighLevel centralizes client conversations. This guide explains how to use custom conversation providers in the GoHighLevel mobile app so you can manage WhatsApp and Instagram chats directly from your phone.

The information below is based on the official GoHighLevel help documentation and walks you through permissions, setup steps, and how the feature behaves in the mobile interface.

What Are Custom Conversation Providers in GoHighLevel?

Custom conversation providers in GoHighLevel allow you to connect external messaging platforms so that conversations can be viewed and managed alongside your regular SMS, email, and other channels.

In the mobile app, these custom providers are available only after an admin has set them up in the desktop version of GoHighLevel. Once configured, agents can see and respond to supported messages while on the go.

Prerequisites for Using GoHighLevel Custom Conversation Providers

Before you can use this feature in the mobile app, several conditions must be met in your GoHighLevel account:

• A workspace admin has enabled custom conversation providers in the web app.
• Supported providers (such as WhatsApp and Instagram) are already integrated and configured.
• You have the appropriate permissions to access conversations in your location or sub-account.
• You have installed and logged into the official GoHighLevel mobile app on iOS or Android.

Without these prerequisites, you will not see custom provider conversations in the Conversations section of the app.

How GoHighLevel Custom Providers Work in the Mobile App

Once configured, custom conversation providers behave like additional channels inside the GoHighLevel mobile interface. Each message thread is tied to a specific contact and provider, and you can view them in the same Conversations list you use for SMS and email.

Currently, the mobile app supports custom provider conversations for:

• WhatsApp
• Instagram (via custom conversation provider integration)

Other custom provider types may not appear in the mobile app unless explicitly supported by GoHighLevel.

Accessing GoHighLevel Custom Provider Conversations

Follow these steps to open and view custom provider conversations inside the GoHighLevel mobile app:

1. Open the GoHighLevel mobile app.
   Ensure you are logged into the correct sub-account or location.
2. Tap the Conversations icon.
   This opens the unified inbox that contains all message threads, including supported custom providers.
3. Look for provider indicators.
   Each conversation shows an icon or label for the channel, such as WhatsApp or Instagram, so you can easily identify how the contact reached you.
4. Select a conversation.
   Tap on any thread associated with a custom provider to view the full message history.

From here, you can read incoming messages and, depending on provider settings, send responses within the GoHighLevel app.

Sending Messages via GoHighLevel Custom Providers

When replying to a thread that uses a custom provider, GoHighLevel will automatically send the message through that same provider, as long as rules and restrictions for the integration are followed.

Steps to Reply in GoHighLevel Mobile

1. Open the GoHighLevel mobile app and navigate to Conversations.
2. Tap on a conversation tagged with a custom provider such as WhatsApp or Instagram.
3. Type your reply in the message box at the bottom of the screen.
4. Tap Send to deliver your message via the connected provider.

Depending on your provider’s capabilities and your GoHighLevel configuration, you may also be able to:

• Attach media files (images, videos, documents).
• Use templates or quick replies that have been approved for that provider.
• Tag conversations and assign them to team members.

Some advanced features or provider-specific options might still require you to use the desktop version of GoHighLevel.

Managing WhatsApp Conversations in GoHighLevel

WhatsApp is one of the most common use cases for custom conversation providers in GoHighLevel. Once configured on the web side, WhatsApp messages from your connected number will appear in the mobile Conversations list.

WhatsApp Behavior Inside GoHighLevel Mobile

• Each WhatsApp contact is mapped to a GoHighLevel contact record.
• WhatsApp messages appear with a provider label or icon, making them easy to identify.
• You can reply to WhatsApp messages directly in the app, subject to WhatsApp Business API rules (such as session windows or template requirements).
• All WhatsApp messages are logged in the contact’s timeline, keeping your GoHighLevel CRM complete and up to date.

For exact setup and integration details, you should refer to the desktop documentation or your workspace admin, as configuration is not done within the mobile app itself.

Managing Instagram Conversations in GoHighLevel

Instagram messaging is also supported via custom providers in GoHighLevel. After your Instagram integration is set up in the web app, the mobile app will show incoming Instagram messages under Conversations.

Instagram Chat Flow in GoHighLevel Mobile

• Messages from Instagram users appear as standard conversation threads with an Instagram-specific indicator.
• Each thread is linked to a GoHighLevel contact, allowing you to maintain a unified profile with multi-channel history.
• You can reply to Instagram messages directly from the GoHighLevel mobile app, improving response times and engagement.

Keep in mind that some Instagram messaging features or automation may still require access to the web version of GoHighLevel for configuration and reporting.

Troubleshooting GoHighLevel Custom Conversation Providers

If you do not see custom provider conversations or cannot send messages in the GoHighLevel mobile app, check the following:

• Provider not visible: Confirm that the custom provider (WhatsApp or Instagram) is properly integrated and enabled in the desktop app.
• Permission issues: Ensure your user role has access to Conversations and the relevant location or sub-account.
• App version: Update the GoHighLevel mobile app to the latest version from your app store.
• Connectivity problems: Verify your internet connection and try again.

If the issue continues, review the official documentation for custom conversation providers at this GoHighLevel support article or contact support through your account.

Best Practices for Using GoHighLevel Mobile Conversations

To get the most out of custom providers in GoHighLevel on mobile, follow these best practices:

• Organize contacts with tags that indicate the main channel (WhatsApp, Instagram, SMS).
• Use templates and automation rules configured in the desktop app to support faster replies.
• Regularly review conversation history before replying to keep context clear.
• Assign conversations to specific team members so nothing falls through the cracks.

Combining these practices with custom providers makes the GoHighLevel mobile app a powerful companion for service teams and agencies.

Learn More Beyond GoHighLevel

If you are building a broader automation and workflow stack around GoHighLevel, consider exploring additional resources and consulting support. For strategic implementation help, visit Consultevo for expert guidance on CRM workflows, marketing automation, and business systems.

For more detailed and up-to-date information on custom conversation providers in the GoHighLevel mobile app, always refer to the official documentation provided in your account’s help center.

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