How to Report a Bug in ClickUp

When something does not work as expected in ClickUp, reporting a bug with clear details helps the support team diagnose and resolve the issue quickly. This guide explains step-by-step how to collect information, share examples, and stay updated on bug progress.

Before You Report a ClickUp Bug

Before submitting a bug report, take a moment to confirm what you are seeing. This reduces back-and-forth and speeds up the investigation.

Confirm the ClickUp Issue

Start by double-checking that the problem is not caused by a temporary condition or a local configuration.

• Refresh the page or restart the desktop app.
• Try using a different browser or an incognito window.
• Disable browser extensions that might interfere with ClickUp.
• Check your internet connection and VPN settings.

If the problem persists after these steps, you are ready to gather evidence for your report.

Check Known ClickUp Bugs and Updates

Sometimes an issue you notice is already being investigated. Reviewing existing resources can save time.

• Look at in-app notifications for system status messages.
• Review any release notes or product update announcements.
• Ask your workspace owner or admin whether the issue has already been reported.

If you do not find the issue listed anywhere, proceed with a detailed report.

Information to Include in a ClickUp Bug Report

A strong bug report makes it easy for the support team to reproduce the problem in ClickUp. Reproducible bugs are typically resolved faster.

Describe What You Expected vs. What Happened

Clearly describing the difference between expected behavior and actual behavior is essential.

• Expected behavior: Explain what you thought would happen. For example, a task should save, a view should load, or a notification should appear.
• Actual behavior: Explain what happened instead, including any error messages or missing data.

Use short, factual sentences. Avoid assumptions about why the bug occurred.

List the Steps to Reproduce the ClickUp Bug

Support engineers must be able to recreate the issue in their own ClickUp environment. Provide a simple, ordered list of actions.

1. Log the account or workspace where the bug occurs.
2. Navigate to the exact area, such as a Space, Folder, List, or specific task.
3. Describe each click or input in sequence.
4. Note when the incorrect behavior or error appears.

Numbered steps help reduce confusion and ensure nothing is overlooked.

Include Technical Details for ClickUp Support

Technical context helps the team determine whether the bug affects only certain setups or all users.

• Operating system (for example, Windows 11, macOS, iOS, Android).
• Browser and version (for example, Chrome, Firefox, Safari, Edge).
• Whether you are using the web app, desktop app, or mobile app.
• Date and approximate time when the bug occurred.

If the issue appears only in one device or browser, mention that as well.

Collecting Evidence of a ClickUp Bug

Visual proof allows the ClickUp team to confirm what you are seeing and how the interface behaves.

Record Screenshots and Screen Recordings

A picture or video of the bug often speaks louder than a long description.

• Take screenshots that show the full window, including the URL bar and browser tabs where relevant.
• Capture any error pop-ups, warnings, or unexpected UI behavior.
• Use a screen recording tool to show the entire sequence of steps leading to the issue.

Review your screenshots or recording before you send them to remove any unrelated or sensitive information.

Share ClickUp Links and Example Items

Sharing direct links and specific items helps the support team open the exact location where the bug occurs.

• Copy the URL of the affected view, task, document, or dashboard.
• If possible, create a separate test Space or List that reproduces the bug without sensitive data.
• Mention affected item names, such as task titles or List names, if you cannot share direct links.

Providing non-sensitive examples makes it easier for the ClickUp team to test freely.

How to Submit a Bug Report for ClickUp

Once you have confirmed the issue and collected all relevant details, you can submit your report through the official support channel.

Use the Official ClickUp Support Page

The primary place to report bugs is the official help and support center. You can access the relevant section directly at Report a bug in ClickUp.

1. Open the support page in your browser.
2. Look for the option to contact support or submit a request.
3. Select the category that best matches a bug or technical issue.
4. Fill in all required fields with the information you gathered.
5. Attach screenshots or recordings that demonstrate the problem.
6. Submit the request and note any reference or ticket number provided.

Submitting via the official channel ensures your ClickUp issue is logged and tracked correctly.

What to Include in the ClickUp Support Form

To maximize clarity, organize your message in the form using simple headings or bullet points.

• Short summary of the bug in one sentence.
• Expected vs. actual behavior.
• Step-by-step reproduction steps.
• Technical environment details.
• Links to affected items and any test examples.
• Attachments: screenshots or videos.

The more clearly your report is structured, the easier it is for the support team to respond.

After You Report a Bug in ClickUp

Once the ClickUp team receives your report, they will review the details and may contact you for clarification.

Responding to Follow-Up Questions

Support agents or engineers may ask for additional information if something is unclear.

• Check your email or in-app messages regularly.
• Answer follow-up questions as specifically as possible.
• Provide new screenshots or recordings if the behavior changes.

Timely responses help the ClickUp team validate and prioritize the fix.

Tracking Fixes and Workarounds in ClickUp

While a bug is being investigated, you may need a short-term solution so work can continue.

• Ask support whether a known workaround exists.
• Try alternative views, browsers, or devices if suggested.
• Share any temporary solution with teammates who are also affected.

When a fix is deployed, test again in your ClickUp workspace and confirm that the issue is resolved.

Improving Your ClickUp Setup

Accurate bug reports not only fix immediate problems but also contribute to a more stable and efficient workspace.

For broader optimization of your workflows, integrations, and documentation around ClickUp and other productivity tools, you can explore specialist resources such as Consultevo. Using best practices in configuration and training often reduces the impact of future bugs.

Summary: Effective ClickUp Bug Reporting

Reporting a bug with clear, structured information helps the ClickUp support team reproduce, diagnose, and resolve your issue quickly. Confirm the problem, collect detailed evidence, submit your report through the official support page, and stay available for follow-up questions. This process keeps your workspace reliable and supports ongoing improvements for every ClickUp user.

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