How to Troubleshoot Common ClickUp Issues

When something goes wrong in ClickUp, having a clear, repeatable troubleshooting process saves time and reduces frustration. This guide walks you through how to diagnose issues, gather key details, and work with support efficiently so you can get back to work quickly.

The steps below are based on official troubleshooting recommendations and are designed to help you pinpoint the source of problems, whether they are caused by your browser, workspace settings, or a wider platform issue.

Before You Start: Basic ClickUp Checks

Many problems can be resolved with a few simple checks. Complete these quick steps first before diving into deeper ClickUp troubleshooting.

• Confirm that your internet connection is stable.
• Verify you are using a supported browser and operating system.
• Check that you are logged into the correct workspace and account.
• Ensure your app or browser is up to date.

Step 1: Check ClickUp Status and Known Issues

Sometimes an issue is not specific to your account. It may be a known incident affecting multiple users.

1. Visit the official troubleshooting section for current guidance and issue reports: ClickUp Troubleshooting Resources.

2. Review any listed incidents, release notes, or alerts that relate to features you are using.

3. If the issue is already reported, follow any recommended workarounds and subscribe to updates when possible.

This simple review helps you avoid repeating steps for a problem that is already being handled by the ClickUp team.

Step 2: Browser-Based ClickUp Troubleshooting

Many workspace issues are browser-related. Use these steps to identify and resolve problems caused by cache, extensions, or outdated components.

Clear Cache and Cookies for ClickUp

1. Open your browser settings or preferences.

2. Find the option to clear browsing data.

3. Choose to remove cached images, files, and cookies for an appropriate time range.

4. Restart the browser and sign back into your workspace to test ClickUp again.

Test ClickUp in an Incognito or Private Window

Running ClickUp in a private browsing session helps isolate issues caused by extensions or cached data.

1. Open a new incognito or private window in your browser.

2. Navigate to the ClickUp login page and sign in.

3. Try to reproduce the issue in this clean environment.

If the problem disappears, it is likely related to an extension, theme, or stored data in your regular browser profile.

Disable Browser Extensions Temporarily

Extensions such as ad blockers, VPNs, and script managers can interfere with ClickUp pages and features.

1. Disable all browser extensions.

2. Refresh ClickUp and test the feature that is not working.

3. Re-enable extensions one at a time, testing after each, to find the one causing conflicts.

Step 3: Desktop and Mobile App Troubleshooting

If you use the desktop or mobile app, issues can arise from outdated versions, local data conflicts, or device settings.

Update Your ClickUp Apps

• Open the app store or download page for your device.

• Check for available updates to the ClickUp app.

• Install the latest version and restart the app before testing again.

Log Out and Log Back In

Refreshing the app session can resolve temporary authentication and sync issues.

1. Log out of your ClickUp account from the app.

2. Fully close the application.

3. Reopen the app and log back in with your credentials.

Reinstall the ClickUp App

If problems persist only on the desktop or mobile app, a reinstall may help.

1. Uninstall the ClickUp app from your device.

2. Restart your device if recommended by your operating system.

3. Download the latest version from the official source and reinstall.

Step 4: Collect Essential Details for ClickUp Support

If the problem continues after basic troubleshooting, gathering accurate information will help support teams identify the cause faster. Use the checklist below when opening a ticket or submitting feedback.

Record Technical Environment Information

• Your browser name and version, or desktop/mobile app version.

• Your operating system and version number.

• Whether the issue happens on other browsers or devices.

Document the Exact ClickUp Behavior

• Describe what you expected to happen and what actually happened.

• Note the exact time and time zone when the problem occurred.

• Include the workspace, space, folder, list, or task where you observed the issue.

Capture Evidence: Screenshots and Screen Recordings

Visual evidence is especially helpful for troubleshooting intermittent or complex problems.

• Take screenshots that show the full browser window or app, including the URL bar when possible.

• Create a short screen recording that captures the steps leading up to the issue.

• Highlight any visible error messages, warnings, or unexpected results.

Step 5: Reproduce the ClickUp Issue Step by Step

Being able to reproduce a problem on demand is crucial for accurate diagnosis and resolution.

1. List the exact steps you take before the issue appears.

2. Try the same steps in a different browser or device to see if the behavior is consistent.

3. Check whether other members of your workspace can reproduce the same ClickUp behavior.

4. Note any patterns, such as the issue only occurring with specific tasks, views, automations, or integrations.

Providing clear, numbered steps makes it much easier for a support specialist to identify where the process is failing.

Step 6: Submit a Detailed ClickUp Support Request

Once you have followed the earlier troubleshooting actions and gathered your information, you are ready to contact support or your internal admin team.

Prepare Your Support Message

Include the following items in one concise request:

• Summary of the issue, including the main feature or page affected.

• Step-by-step reproduction instructions.

• Screenshots or recordings as attachments or shareable links.

• Any visible error messages, copied exactly as shown.

• Your browser, operating system, and app version details.

Follow Up and Test Fixes

After submitting a ClickUp support request:

• Monitor your inbox or help center account for updates and follow-up questions.

• Test suggested fixes in an incognito browser or test workspace if available.

• Share successful resolutions with your team so others can avoid or quickly resolve the same issue.

Step 7: Use Additional Resources Beyond ClickUp

In addition to the official troubleshooting section and support channels, there are third-party resources that can help you improve your setup and prevent future issues.

For strategic workspace design, process optimization, and implementation best practices, you can review guides and services from specialists such as Consultevo. Combining official product documentation with expert guidance can reduce misconfigurations and keep your workspace running smoothly.

Make ClickUp Troubleshooting Part of Your Workflow

Turning troubleshooting into a repeatable process creates faster resolutions and clearer communication. By checking the status page, isolating browser or app issues, collecting accurate details, and submitting structured support requests, you help ensure that ClickUp issues are identified and resolved efficiently.

Use this guide as a reference whenever you or your team encounter unexpected behavior. Over time, these habits will lead to fewer disruptions, smoother collaboration, and a more reliable experience across your entire workspace.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your ClickUp workspace, work with ConsultEvo — trusted ClickUp Solution Partners.

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