How to Report Bugs in ClickUp Effectively

When something unexpected happens in ClickUp, a clear and detailed bug report helps the Support team quickly understand, reproduce, and resolve the issue. This guide walks you through exactly what to collect and how to submit it so your bug can be investigated as efficiently as possible.

Before You Report a ClickUp Bug

Preparing a few details before contacting Support can significantly speed up the process. Take a moment to confirm the basics of what you are seeing and where.

Note which workspace and area of the platform you are using.
Capture what you were doing just before the issue appeared.
Collect screenshots or a short video showing the behavior.
Gather a few technical details about your device and connection.

Having this information ready ensures the ClickUp Support team does not need multiple back-and-forth messages to start troubleshooting.

Essential Details for a ClickUp Bug Report

Every complete bug report should clearly explain the problem and the conditions under which it appears. Include the following details whenever possible.

1. Describe the ClickUp issue clearly

Start with a short description that tells Support what is going wrong. Aim to answer these questions:

What did you expect to happen?
What actually happened instead?
How often does it occur (once, sometimes, or every time)?

Example: “When I try to open a specific task, the page stays blank even after refreshing the browser.”

2. Add step-by-step reproduction instructions

Reproduction steps help the Support team see the same issue you see. Write them as a numbered list and keep each step short.

Go to the workspace where the problem happens.
Open the specific Space, Folder, or List.
Click the item, view, or feature that is not working.
Explain what you see at this exact point.

Clear, repeatable steps are the fastest way for ClickUp Support to verify a bug and begin investigating it.

3. Include screenshots or a screen recording

Visual context makes it easier to understand layout, error messages, and timing. When possible, add:

Screenshots that show the full browser window or app view.
Any error message, warning, or unusual behavior visible on screen.
A short video (GIF or screen recording) that walks through your steps.

Highlight or circle the exact area where the issue happens so the team can focus on the right part of the ClickUp interface.

Technical Information Needed by ClickUp Support

Technical details help determine whether an issue is specific to your environment or more widespread. Include the items below with your bug submission whenever you can.

4. Browser or app details

Specify which environment you are using when you encounter the bug:

Web browser name and version (for example, Chrome 121, Firefox 122).
Desktop app (macOS, Windows, or Linux) and version.
Mobile app (iOS or Android) and version.

To find your browser version, open its menu and look for an “About” or “Help” section. For desktop or mobile apps, check the settings or app store listing.

5. Operating system and device information

Let the team know which device you were using:

Operating system name and version (Windows, macOS, iOS, Android, or a specific Linux distribution).
Device type (laptop, desktop, tablet, or phone).
Whether the device is managed by an organization (for example, company-owned).

Some bugs occur only on certain platforms, so this detail can be essential to narrowing down ClickUp issues.

6. Network, VPN, and extension information

Network conditions and browser extensions can affect how the platform loads. Include:

Whether you are on a home, office, or public network.
If you are connected through a VPN or proxy.
A list of browser extensions that might interact with websites (ad blockers, password managers, or script blockers).

If safe to do so, briefly test the issue in a private or incognito window and with extensions disabled to see if behavior changes. Share these results with ClickUp Support in your report.

Advanced ClickUp Bug Data: Logs and Console Output

Sometimes the Support team may request more technical data. Providing this information up front can help diagnose complex or rare bugs.

7. Collect browser console logs

Browser console logs show technical messages that occur when the page loads or when you perform actions. To collect them:

Open your browser’s developer tools (often by pressing F12 or right-clicking and choosing “Inspect”).
Select the “Console” tab.
Reproduce the issue while the console is open.
Save or copy the console output, or take a screenshot of the relevant messages.

Attach this data to your message when contacting ClickUp Support, especially if you notice any visible errors in red.

8. Capture network logs if requested

Network logs record requests between your browser or app and the server. Only gather these if requested by Support, or if you are comfortable working with developer tools. The typical process is:

Open the “Network” tab in your browser’s developer tools.
Check the option to preserve logs, if available.
Reproduce the issue step by step.
Export the captured network data as a file (such as HAR format).

Follow any additional instructions from the ClickUp Support team for securely sharing this information.

How to Submit a Bug to ClickUp Support

Once you have collected your description, visuals, and technical details, you are ready to send a complete bug report. Doing this correctly saves time for both you and the Support team.

9. Use the official ClickUp help resources

Start by reviewing existing documentation and help content. The official article on bug submission tips can be found at this ClickUp support page. Confirm whether your behavior matches any known issues or recommendations.

10. Contact Support with a complete report

When you open a ticket or contact Support:

Include your short summary of the problem in the subject line.
Paste your step-by-step reproduction instructions.
Add environment details (browser, app, system, and network).
Attach screenshots, videos, and any console or network logs.

The more complete your first message is, the fewer follow-up questions the ClickUp Support team will need to ask before starting an investigation.

Improve Your ClickUp Workflow While You Wait

While a bug is being reviewed, you may want to optimize your workspace, documentation, or processes. A structured workflow can help you track issues, prioritize them, and share updates with your team.

For additional help designing reliable workflows and documentation around your ClickUp setup, you can review resources from experienced consultants such as Consultevo, which focuses on refining processes and tool usage for teams.

Summary: Faster Resolutions for ClickUp Bugs

A well-prepared bug report gives the ClickUp Support team everything they need to reproduce and diagnose your issue. Remember to:

Describe what went wrong and how often it happens.
Provide exact steps to reproduce the behavior.
Add screenshots or a screen recording.
Share browser, app, system, and network details.
Attach console or network logs when requested.

Following these steps each time you submit a bug report leads to faster investigations, clearer communication, and a smoother experience in ClickUp for you and your entire team.

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