Canny Integration with ClickUp

The Canny integration for ClickUp lets product and customer teams connect user feedback directly to their workspaces so tasks, roadmaps, and releases stay aligned with real customer needs.

This how-to guide explains the requirements, setup steps, and practical ways to use the integration to streamline product feedback workflows.

What the Canny and ClickUp Integration Does

When you connect Canny to your workspace, you can link feedback posts and user requests to specific tasks and Lists. This helps you track the impact of your product decisions and keep your team focused on what customers want.

With the integration enabled, you can:

• Send Canny posts into Lists as tasks.
• Associate tasks with specific posts or ideas.
• Show customers when their feedback has moved into development.
• Measure progress against feedback-driven initiatives.

The integration is one-way from Canny into your tasks, so you keep full control of how items are organized and prioritized.

Requirements for Using Canny with ClickUp

Before you start, confirm that you meet the basic requirements for the integration.

Account and Permission Requirements

• A Canny account with admin access to change settings and integrations.
• A ClickUp workspace where you have permission to create tasks and manage integrations.
• Access to the Canny settings area to generate and manage API connections.

If your organization manages permissions centrally, you may need an admin to complete the initial connection step.

Supported Use Cases for ClickUp Teams

The integration is ideal for teams that:

• Collect feedback and feature requests in Canny.
• Use ClickUp Lists or Spaces to manage product backlogs.
• Need a clear link between feedback and shipped features.
• Want customers to see status changes reflected in their feedback posts.

How to Connect Canny to ClickUp

Follow these steps in Canny to enable the integration with your workspace. You will move between the two platforms only once during setup.

Step 1: Open Canny Settings

1. Sign in to your Canny admin account.
2. Go to the Settings area for your Canny project or company.
3. Locate the Integrations section from the settings menu.

This is where you manage connections to tools like ClickUp, project trackers, and communication platforms.

Step 2: Find the ClickUp Integration Option

1. In Canny Integrations, look for the option labeled ClickUp.
2. Select the Canny and ClickUp integration tile to open the configuration screen.

The configuration panel explains what will be shared between the two tools and what permissions are required.

Step 3: Authorize Canny to Access ClickUp

1. Click the button in Canny to Connect or Authorize ClickUp.
2. A new window or tab opens, asking you to sign in to your ClickUp account if you are not already logged in.
3. Review the requested permissions. These usually include the ability to read your workspace structure and create tasks.
4. Confirm the authorization to grant Canny access.

After authorization, you are returned to Canny where you can finish configuring how posts and tasks are linked.

Configure How Canny Sends Data to ClickUp

Once the integration is active, adjust the settings in Canny so that new posts and updates map correctly to your product workflows.

Choose Target Spaces and Lists in ClickUp

In the Canny integration settings, you can typically choose where new items should be created in your workspace.

• Select the workspace that should receive new tasks.
• Choose the Space and List where Canny posts will be sent.
• Confirm whether each post becomes a task or links to existing tasks.

Picking the right Space and List keeps your feedback-driven tasks organized alongside other product work.

Map Statuses and Fields

Canny allows you to map feedback states to task statuses so that status changes remain clear in both tools.

• Map Canny post statuses to ClickUp task statuses, such as Planned, In Progress, or Completed.
• Optionally map additional fields such as titles, descriptions, and tags.
• Save your mapping so posts automatically update associated tasks.

This mapping ensures that when a task moves through your pipeline, your Canny board can reflect the latest state for users.

Working with Canny Data Inside ClickUp

After the integration is configured, your team can start using feedback-driven tasks in everyday work.

Create Tasks from Canny Posts

From Canny, you can create a new task in your workspace for a specific feedback post.

1. Open the relevant Canny post that represents a feature or idea.
2. Choose the option to Create task in ClickUp or similar, depending on the current interface.
3. Select the Space and List (if not already predefined).
4. Confirm the task details and create it.

The new task will usually include a link back to the original post so your team can review context, comments, and user votes.

Link Existing Tasks to Canny Posts

If you already have a task in your workspace, you can connect it with a Canny post instead of creating a new one.

1. In Canny, open the post you want to associate.
2. Use the integration panel to search for an existing task.
3. Select the correct task and confirm the link.

This prevents duplicate work and keeps your existing product planning intact while still tracking feedback.

Track Status Changes from ClickUp Back to Canny

When tasks move forward in your workspace, you can sync progress to Canny to keep stakeholders updated.

• Change the task status in your List as you would for any other task.
• The integration can update the linked Canny post status based on your mapping rules.
• Users who follow the post can then see when work starts, progresses, or ships.

This creates a transparent feedback loop, connecting feedback collection in Canny with execution in your workspace.

Best Practices for Teams Using ClickUp and Canny

To get the most value from integrating these tools, align your internal process with how Canny posts flow into your product backlog.

• Designate a product owner to review new Canny posts and decide when to create or link tasks.
• Standardize which Space and Lists are used for feedback-driven work.
• Use comment links so teammates can easily jump between Canny discussions and tasks.
• Review mapped statuses periodically as your workflow evolves.

Following these practices keeps your setup maintainable as your team and customer base grow.

Troubleshooting the Canny and ClickUp Integration

If something does not work as expected, there are a few common areas to check before contacting support.

Check Permissions and Access

• Confirm that the person who created the connection still has access to the workspace.
• Verify that required permissions have not been revoked in workspace settings.
• Re-authorize the integration from the Canny settings page if needed.

Review Mapping and Configuration

• Ensure your Space and List selections are still valid and not archived or deleted.
• Confirm that mapped statuses exist and are active in your workflow.
• Update any outdated fields that may have changed names.

Where to Find Official Documentation

For the most accurate and up-to-date details on the Canny integration, always refer to the official documentation provided by the platform. You can read the current help article at this Canny integration guide.

Additional Resources for Optimizing ClickUp Workflows

Once your integration is working, you may want expert guidance on how to design scalable product workflows, statuses, and automation rules.

For advanced workspace optimization, implementation planning, and training content, consider working with specialist consultants such as Consultevo, who focus on improving productivity systems and documentation.

By combining a well-structured workspace with direct feedback links from Canny, your team can prioritize the right work, communicate progress clearly, and deliver features that truly match customer expectations.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your ClickUp workspace, work with ConsultEvo — trusted ClickUp Solution Partners.

Get Help

“`