Create Tasks via Email in ClickUp

Using email to create work items in ClickUp lets you capture requests, ideas, and updates directly from your inbox without switching apps. This guide explains how to set up and use email-to-task and email-to-comment features step by step.

How email-to-task works in ClickUp

Each space, folder, list, and task in ClickUp has a unique email address. When you send a message to one of these addresses, ClickUp turns the email into a new task or a new comment, depending on the address you choose.

You can forward client messages, support requests, or internal notes from your email client and keep everything organized inside your workspace.

Find the email-to-task address in ClickUp

You can send email to different hierarchy levels to create items where you need them. Follow these steps to find the correct address.

Find a list email address in ClickUp

1. Open your workspace and navigate to the desired list.
2. Click the three-dot ellipsis menu for that list.
3. Select More, then choose Email to List or a similarly labeled option.
4. Copy the generated email address for that list.

Any message sent to this list address becomes a new task within that list.

Find a space or folder email address in ClickUp

1. Go to the space or folder where you want tasks created.
2. Open the settings menu from the three-dot ellipsis.
3. Locate the Email to Space or Email to Folder option, depending on the level.
4. Copy the provided email address.

Emails sent to this address will create tasks in the default list for that space or folder, according to your workspace configuration.

Find a task email address in ClickUp

1. Open the task where you want to add comments via email.
2. From the task view, open the three-dot ellipsis menu or comment area options.
3. Look for Email to Task or Send comments via email.
4. Copy the task-specific email address.

Sending an email to this task address adds a new comment on that existing task instead of creating a new one.

Create tasks via email in ClickUp

Once you have the right address, you can create tasks directly from your inbox.

Basic email-to-task workflow in ClickUp

1. Open your email client.
2. Compose a new message.
3. Paste the list, folder, or space email address into the To field.
4. Enter a clear subject line. This becomes the task name.
5. Write the email body. This becomes the task description.
6. Attach any files that should be added to the task.
7. Send the email and wait for the task to appear in your workspace.

Most mail providers deliver messages within a few moments, but large attachments can take longer to process.

How ClickUp converts email content

• Subject line: Becomes the task title.
• Email body: Becomes the task description, usually formatted as rich text where supported.
• Attachments: Saved to the task as files.
• Sender address: Used to match the task creator to a workspace member when possible.

If the sender is not a member of your workspace, the task may be assigned to a default or system user, depending on your settings.

Create task comments via email in ClickUp

Instead of creating new tasks, you can reply to existing work by sending email to a specific task address in ClickUp. This is useful when you want stakeholders to respond from email while keeping the conversation inside the platform.

Post comments with email-to-task in ClickUp

1. Copy the task email address from the task view.
2. Open your email client and start a new message.
3. Paste the task address into the To field.
4. Type your message. The body of the email will become a new comment.
5. Add files if you want them attached to the task.
6. Send the email.

ClickUp will post a new comment on the task with your message content and attach any included files.

Replying to ClickUp notifications

When you receive an email notification from ClickUp about a task or comment, you can usually reply directly from your email client. In many cases, your reply is converted into a comment on the referenced task.

• Keep replies on topic so the task thread stays clear.
• Avoid changing the subject line, as it can affect how messages are tracked.
• Check your workspace settings for any restrictions on email replies.

Format emails for better tasks in ClickUp

Thoughtful email formatting helps you create clean, usable tasks without manual editing later.

Write clear task titles for ClickUp

• Use action-focused subject lines such as “Review Q3 budget proposal.”
• Avoid vague subjects like “Update” or “Question.”
• Include key dates or identifiers if helpful, for example “Client A – Onboarding checklist.”

Structure task descriptions from email

• Break long content into short paragraphs.
• Use bullet or numbered lists for steps, requirements, or questions.
• Highlight key details like deadlines, owners, or links with labels (for example: “Due date: March 15”).
• Trim away long email signatures when possible to keep descriptions clean.

Handle attachments correctly in ClickUp

• Attach reference documents, screenshots, or briefs directly to the email.
• Use standard formats (PDF, DOCX, XLSX, PNG, JPG) for compatibility.
• Keep individual file sizes reasonable so uploads process quickly.

Manage access and security for email-to-task in ClickUp

Email-to-task addresses can be shared with teammates, clients, or vendors. However, you should manage them carefully to reduce clutter and protect sensitive data.

• Share addresses only with people who should be able to create tasks in the target list or space.
• Rotate or regenerate addresses if they become widely known or misused.
• Monitor new items created via email and update workflows or automations as needed.

Workspace admins can review and adjust settings related to email usage depending on the plan and features available.

Troubleshoot email-to-task issues in ClickUp

If you do not see tasks or comments appearing after sending an email, use the checklist below.

• Confirm the address: Make sure you used the correct list, space, folder, or task email address.
• Check spam and filters: Ensure your email provider is not blocking messages to the generated address.
• Review workspace permissions: Verify that your account or sender address is allowed to create items.
• Wait a few minutes: High volume or large attachments can delay processing.
• Test with a simple email: Send a short message without attachments to rule out format issues.

If problems persist, compare your setup with the official instructions in the product documentation at this ClickUp help article.

Optimize workflows built on ClickUp email features

Teams often combine email-to-task features with templates, automations, and integrations to create powerful request pipelines.

• Route incoming client emails into a dedicated support or request list.
• Use automations to assign owners, set priorities, and apply statuses on new tasks created from email.
• Standardize email formats for common processes so your tasks are consistent and easy to track.

For broader process and system optimization, you can also explore expert resources such as Consultevo, which covers tooling, workflow design, and implementation best practices.

Next steps

Now that you understand how to create tasks and comments via email in ClickUp, document the email addresses for your key lists, spaces, and high-priority tasks. Share clear guidelines with your team on when and how to use them, and review new items created by email regularly to keep your workspace tidy and aligned with your processes.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your ClickUp workspace, work with ConsultEvo — trusted ClickUp Solution Partners.

Get Help

“`