How to Use ClickUp With Figma User Journey Map Templates

ClickUp makes it easier to plan and manage user journey mapping work you design in Figma, so your team can turn ideas into consistent, trackable workflows.

This how-to guide walks you step by step through using Figma user journey map templates and organizing everything in ClickUp to support UX, product, and marketing teams.

What Is a Figma User Journey Map Template?

A Figma user journey map template is a reusable canvas where you visualize how a user moves through a product, website, or service from start to finish.

Instead of starting from scratch, you grab a structured layout in Figma and quickly capture what a user thinks, feels, and does at each step.

Key elements in a journey map

User persona or segment
Stages or phases in the experience
Customer actions at each stage
Thoughts and emotions
Pain points and obstacles
Opportunities and ideas for improvement

Figma gives you the design environment for the visual map, while ClickUp gives you the project management structure to turn the insights from that map into action.

Why Connect Figma Journey Maps With ClickUp?

Designers and product teams often create detailed journey maps, but those insights can get lost if they are not connected to real tasks. ClickUp solves this problem by becoming the single place to track every action item that comes out of your Figma map.

Linking your Figma journey map to ClickUp helps you:

Centralize requirements and UX ideas
Assign owners and due dates for each improvement
Prioritize features and fixes from the journey
Collaborate across design, engineering, and marketing
Measure progress on work inspired by the map

Prepare Your Journey Mapping Workspace in ClickUp

Before you open Figma, set up a clean structure in ClickUp so every insight you capture in your map can move straight into an organized workflow.

Step 1: Create a ClickUp Space for Experience Design

Create a new Space and name it something like Customer Experience or Product Discovery.
Enable task types, custom fields, and docs for flexible documentation.
Decide who should have access to this Space so the right stakeholders can collaborate.

Step 2: Add Folders for Journey Maps

Inside your new Space, create a dedicated Folder in ClickUp just for journey mapping work.

Example Folders:

User Journey Maps – for end-to-end experiences
Service Blueprints – for processes across internal teams
Persona Research – for user segments you will map later

This structure keeps every journey mapping initiative organized and searchable in ClickUp.

Step 3: Build Lists for Each Product or Flow

Within your journey map Folder in ClickUp, create a List for each main product area, feature, or funnel you plan to analyze. For example:

Onboarding Journey
Checkout Journey
Support Journey

Each List will hold the tasks and documentation that come from your Figma journey map templates.

Set Up Your Figma User Journey Map Template

Now that your ClickUp structure is ready, you can set up your journey map template in Figma.

Step 4: Choose or import a journey map template

Open Figma and browse for User Journey Map templates in the community section, or use your team’s existing template.
Duplicate the template into your project so you can customize it.
Update the title of the frame to match the List you created in ClickUp, such as Onboarding Journey.

Step 5: Define the user persona

Clarify who you are mapping for before you start:

Role or job title
Goals or jobs-to-be-done
Key frustrations
Context of use (device, environment, constraints)

Document a short summary of this persona in a ClickUp Doc attached to the relevant List so teammates can read it directly from ClickUp.

Step 6: Map stages, actions, and emotions

List the major stages of the journey (awareness, consideration, signup, first use, expansion, support, and so on).
Under each stage, write the specific user actions.
Add notes on what the user thinks and feels at each point.
Highlight pain points in a distinct color or lane.

This visual becomes the foundation you will later translate into structured work in ClickUp.

Turn Figma Journey Insights Into ClickUp Tasks

Once your Figma map shows clear pain points and opportunities, it is time to transform those findings into actionable items inside ClickUp.

Step 7: Capture opportunities as ClickUp tasks

Review each stage of the journey in Figma and identify improvements, such as UI changes, messaging updates, or new features.
For each improvement, create a new task in the corresponding ClickUp List.
Use a consistent task naming convention like [Journey Stage] – Improvement Description.

In the task description, you can link directly to the Figma frame or file so teammates can see the visual context.

Step 8: Use ClickUp custom fields and statuses

Make your journey-map tasks easier to filter and prioritize in ClickUp by adding:

Custom fields such as Stage, Impact, Effort, and Persona
Statuses like Backlog, In Discovery, In Design, In Development, and Complete

This lets you slice your journey improvements by stage, persona, or priority when planning sprints or roadmaps.

Step 9: Group tasks by journey stage in ClickUp views

Create Board or List views in ClickUp that organize tasks by stage or status.

Board view grouped by Stage helps you see where most issues occur.
Board view grouped by Status shows progress on each improvement.
List view sorted by Impact makes it easier to focus on high-value work.

Collaborate and Iterate Using ClickUp

With tasks and documentation organized in ClickUp, you can keep your Figma journey map alive instead of treating it as a one-time artifact.

Step 10: Discuss and refine inside ClickUp tasks

Use comments and attachments in ClickUp tasks to keep communication about each improvement in one place.

Mention designers, developers, and marketers for input.
Attach updated screenshots from Figma.
Capture decisions, trade-offs, and rationale directly inside the task.

This reduces scattered feedback and keeps the journey map connected to execution.

Step 11: Document updated journeys in ClickUp Docs

As changes roll out, summarize the updated experience in a ClickUp Doc linked to your Lists. Include:

The original problem from the Figma journey map
The solution you implemented
Before-and-after screenshots or flows
Metrics or signals you will track

Docs provide a narrative history of how your experience has improved over time.

Step 12: Review regularly with ClickUp dashboards

Use reporting and dashboards in ClickUp to keep leadership and stakeholders informed.

Track how many journey-map tasks are in progress or complete.
Highlight top pain points still unresolved.
Connect tasks to broader product goals and OKRs.

Regular reviews ensure that insights from your Figma map continue to drive tangible improvements.

Best Practices for Combining Figma and ClickUp

To get the most value from your journey maps, follow these practical tips when using Figma alongside ClickUp.

Keep one source of truth: Use Figma for visual mapping and ClickUp for tasks, decisions, and progress tracking.
Standardize templates: Use one Figma user journey map template and one ClickUp task template so teams work consistently.
Align naming: Match journey stages and persona names in both tools.
Review on a cadence: Set a recurring ClickUp task to revisit and refine your maps after each release or quarter.

Additional Resources

To explore example Figma user journey map templates and detailed explanations of stages, emotions, and opportunities, visit the original guide here: Figma User Journey Map Templates.

If you want expert help designing scalable workflows and information architecture around your ClickUp setup, you can learn more at Consultevo.

By combining Figma’s visual mapping power with structured execution in ClickUp, your team can move from understanding the customer journey to consistently improving it.

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If you want expert help building, automating, or scaling your ClickUp workspace, work with ConsultEvo — trusted ClickUp Solution Partners.

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