Troubleshoot the ClickUp mobile app
If the ClickUp mobile app is not working as expected, you can follow a structured set of checks and fixes to quickly restore normal behavior on both iOS and Android devices.
This guide covers the most common problems, how to diagnose them, and which steps to take before contacting support.
Before you start: basic ClickUp checks
Begin with these simple checks to rule out temporary or account-related issues.
- Confirm service status: If you suspect a larger outage, check the official ClickUp status page or announcements.
- Verify your workspace access: Make sure your account still has access to the workspace and Spaces you expect to see.
- Try another platform: Log in using the web app or desktop app. If the same issue appears there, it may not be specific to mobile.
Check your network connection
Many mobile app issues are caused by unstable or blocked network connections.
- Test other apps: Open another app that requires internet access to confirm your connection is working.
- Switch networks: Move from Wi-Fi to mobile data or vice versa and try again.
- Disable VPNs or firewalls: Temporarily turn off VPN, ad blockers, or strict firewalls that might interfere with the ClickUp mobile app.
- Restart your router or modem: If you are on Wi-Fi, restart your network hardware and then reopen the app.
Update or reinstall the ClickUp mobile app
Outdated or corrupted installations can cause crashes, blank screens, or slow performance.
Update ClickUp from your app store
- Open the App Store on iOS or Google Play Store on Android.
- Search for ClickUp.
- If an update is available, tap Update.
- Reopen the app and check whether your issue is resolved.
Reinstall ClickUp to fix persistent issues
If updating does not help, a clean reinstall may remove corrupted data.
- Delete the ClickUp app from your device.
- Restart your phone or tablet.
- Install the app again from the official store.
- Sign in with your ClickUp credentials and retest the issue.
Verify ClickUp account login and access
Problems signing in or seeing the wrong workspace can often be fixed by reviewing your account and authentication details.
Fix ClickUp login problems
- Check your email and password: Carefully re-enter your credentials and confirm there are no typos.
- Reset your password: Use the password reset option in the app or on the web to create a new secure password.
- Use the correct sign-in method: If you usually sign in with Google, Microsoft, or SSO, use the same method on mobile.
- Confirm account status: Ensure that your account has not been deactivated or suspended by a workspace owner.
Resolve workspace and permissions issues
- Choose the correct workspace: When you log in, verify you are in the intended workspace, especially if you belong to more than one.
- Check member role: Ask a workspace admin to confirm that your role allows access to the Spaces, Folders, and Lists you need.
- Compare with the web app: If items appear on the web but not in mobile, sync or filter settings may be involved.
Fix sync and data display issues in ClickUp
If tasks, notifications, or views appear outdated or incomplete in the mobile app, use the steps below.
Refresh data in the ClickUp mobile app
- Pull to refresh: On most screens, drag down to trigger a manual refresh.
- Sign out and back in: Log out of the ClickUp mobile app, then log in again to force a new sync.
- Change to another view and back: Switch between views, such as List and Board, then return to your original view.
Check filters and sorting in ClickUp views
Hidden or missing tasks often result from filters or sorting rules.
- Clear filters: Remove all filters for assignee, status, priority, or custom fields, then reload the view.
- Review sorting options: If tasks look out of order, change the sort by date, priority, or name to confirm they are visible.
- Confirm Space and List selection: Ensure you are looking at the correct Space, Folder, or List where the tasks were created.
Resolve ClickUp mobile notification problems
Notification issues can be caused by device settings, app configuration, or workspace preferences.
Check device notification settings for ClickUp
- Open your device Settings.
- Go to Notifications.
- Find and select ClickUp.
- Make sure notifications are allowed, sounds are enabled, and lock screen display is turned on if desired.
Review in-app notification settings
- Open the profile or settings menu in the app.
- Check notification preferences: Confirm push notifications are enabled for the events you care about, such as new tasks, comments, or mentions.
- Compare with email or web notifications: If you receive notifications elsewhere but not on mobile, adjust the mobile-specific options.
Device-specific ClickUp troubleshooting
Device storage, operating system issues, and battery optimization can all impact how the app behaves.
Free up storage and resources
- Check available storage: Ensure your phone has enough free space for ClickUp to cache data.
- Close background apps: Shut down other heavy apps that may slow your device or force ClickUp to reload.
- Restart your device: A full restart can clear temporary glitches affecting performance.
Manage battery and background restrictions
Some operating systems restrict background activity, which can delay updates or notifications.
- Disable aggressive battery saving: For Android, remove ClickUp from any battery optimization or power saving lists.
- Allow background activity: Confirm that the app can refresh in the background in your system settings.
- Keep the app up to date: New releases often include performance improvements tailored for the latest OS versions.
Advanced steps for ClickUp mobile issues
If the problem continues after basic troubleshooting, collect detailed information before contacting support.
Gather details about your ClickUp issue
- Record the device model: Note your phone or tablet brand and model.
- Check OS version: Find the iOS or Android version running on your device.
- Note ClickUp app version: Open the app store listing or in-app settings to see the current version number.
- Document the steps to reproduce: Write down exactly what you were doing before the issue appeared, including any buttons you tapped.
- Capture screenshots or screen recordings: These visuals help support identify patterns and UI-specific problems.
Contact ClickUp support
When you are ready to reach out, provide as much context as possible.
- Use the in-app support options or submit a request from the help center.
- Include your device, OS, and app version along with screenshots and timestamps.
- Link to relevant tasks or views if a specific item is not loading or syncing properly.
For complete, official guidance on known behaviors and limitations, review the original help center article at Troubleshoot the mobile app.
Get more help beyond ClickUp mobile basics
Once your ClickUp mobile app is working correctly, you can focus on optimizing workflows, automation, and documentation across your workspace.
For consulting, implementation, and process design resources that complement your workspace setup, visit Consultevo for additional help improving your productivity stack.
By following the steps in this guide and combining them with official resources, you can systematically identify, troubleshoot, and resolve most ClickUp mobile app issues on your own.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your ClickUp workspace, work with ConsultEvo — trusted ClickUp Solution Partners.
“`
