Resolve Messages in ClickUp

In ClickUp, resolving messages helps your team close the loop on conversations, keep channels tidy, and make sure every question or request has a clear outcome.

This guide explains how to resolve and reopen messages, what happens after you resolve them, and how message resolution works in different views.

What message resolution does in ClickUp

When you resolve a message in ClickUp, you mark a conversation as completed or no longer needing attention. This is especially useful for support, project updates, and task-specific discussions.

Resolving a message can help you:

• Reduce noise in channels and task threads.
• Highlight conversations that still need action.
• Track which questions have been answered.
• Maintain a clearer communication history.

The resolve feature is available in several messaging areas across your workspace, including task comments and other communication views.

How to resolve a message in ClickUp

You can resolve messages directly where you read and reply to them. Exact options and icons can vary by view, but the general steps are similar.

Basic steps to resolve a message in ClickUp

1. Open the relevant area in ClickUp where your conversation lives, such as a task, chat view, or other supported message thread.

2. Locate the specific message you want to mark as resolved.

3. Hover over or select the message to reveal its message options or toolbar.

4. Click the option labeled Resolve (or the resolve checkmark icon, depending on the interface).

5. Confirm the action if prompted. The message will now appear as resolved.

Once resolved, the message’s appearance usually changes to indicate it is complete. In some views, resolved messages may be collapsed or moved out of the primary conversation stream.

Resolve threaded or task-related messages in ClickUp

For messages attached to tasks or threads, resolution often relates directly to work being completed.

1. Open the task that contains the message.

2. Scroll to the activity or comments section.

3. Find the comment or thread you want to resolve.

4. Use the resolve option to indicate the issue, question, or request has been addressed.

Team members can quickly see which discussions are still open and which have already been handled.

How to reopen a resolved message in ClickUp

If a conversation needs more attention, you can reopen a resolved message in ClickUp.

Steps to reopen a resolved message in ClickUp

1. Go to the area where the original message was posted.

2. Locate the resolved message. It may be visually dimmed, grouped, or labeled as resolved.

3. Open the message options or hover over its toolbar.

4. Select Reopen or the equivalent icon to mark it as active again.

After reopening, the message will behave like any other active message in the thread or view, and your team can continue the discussion.

Where you can resolve messages in ClickUp

The ability to resolve messages in ClickUp depends on the type of view and the way conversations are organized. While details can differ, the resolve control is generally available anywhere you work with actionable messages.

Task comments and activity in ClickUp

Task-related communication is one of the primary places you will resolve messages in ClickUp.

• Use resolve to close out questions that have been answered in task comments.

• Reduce clutter in long task histories by resolving old or completed threads.

• Clarify which discussions still require a follow-up.

Other messaging views in ClickUp

Depending on your workspace configuration and features, you may also be able to resolve messages in other communication-focused views. The resolve options will usually appear alongside reply, reaction, or more-menu controls.

Best practices for using resolution in ClickUp

To keep communication clear and consistent, align your team on how to use resolved messages in ClickUp.

Team guidelines for resolving messages in ClickUp

• Only resolve a message when the question, request, or issue is fully addressed.

• Use reopening sparingly and only when new information or follow-up is needed.

• Encourage teammates to resolve their own completed conversations to reduce backlog.

• Pair resolved messages with task updates, such as changing a status or adding a checklist item, when appropriate.

Keeping message history useful in ClickUp

Resolved messages remain part of your conversation history, which means you can still refer back to them later. This is helpful for:

• Reviewing how a decision was made.

• Onboarding new team members who need context.

• Auditing how support or project queries were handled.

Instead of deleting messages, resolve them so your team keeps valuable history while maintaining a clean working view.

Troubleshooting message resolution in ClickUp

If you do not see the option to resolve or reopen a message in ClickUp, check the following:

• Permissions: Make sure you have the required access level in that space, folder, list, or view.

• View type: Confirm that the specific messaging view supports message resolution.

• Interface changes: Icons and labels can update over time, so the resolve option may appear in a menu instead of directly on the message.

For the most accurate and current instructions, refer to the official help documentation for resolving messages in ClickUp.

Learn more about resolving messages in ClickUp

To see the exact interface, supported views, and latest behavior for resolving messages, visit the official ClickUp help article: Resolve a message.

If you are building broader workflows around communication and task management, you can also explore expert implementation and productivity resources, such as Consultevo, to help you design scalable processes using your existing tools.

By using message resolution effectively in ClickUp, your team can stay organized, keep conversations actionable, and ensure nothing important slips through the cracks.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your ClickUp workspace, work with ConsultEvo — trusted ClickUp Solution Partners.

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