24/7 GoHighLevel Support Guide

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How to Use 24/7 GoHighLevel Support

If you manage clients in tools like ClickUp and rely on GoHighLevel to run your CRM, funnels, and marketing automations, knowing how to reach support fast is essential. This step-by-step guide walks you through every way to contact the GoHighLevel support team, anytime, day or night.

The instructions below are based strictly on the official GoHighLevel documentation for 24/7 customer support options, organized into a simple how-to format you can follow and share with your team.

Overview of GoHighLevel 24/7 Support Options

GoHighLevel offers multiple channels so you can get help in the way that fits your workflow and urgency. Support is designed to be available around the clock for active users.

  • Live chat support (24/7)
  • Email and ticket-based support
  • In-app help resources and guides
  • Community and training resources linked from the support area

Below you will learn exactly how to access each GoHighLevel support option from inside your account and from the public help portal.

How to Access GoHighLevel Live Chat Support

Live chat is often the fastest way to get direct help. Follow these steps to start a conversation with the GoHighLevel team.

Step 1: Log in to Your GoHighLevel Account

  1. Open your web browser.
  2. Sign in to your GoHighLevel account with your email and password.
  3. Wait for the main dashboard to load completely.

You must be logged in to access the in-app chat widget provided by the GoHighLevel support team.

Step 2: Open the GoHighLevel Support Chat Widget

  1. Look for the support or help icon inside your GoHighLevel interface. This is typically displayed as a chat bubble or help button.
  2. Click the icon to open the support panel or widget.
  3. Locate the live chat area within this panel.

If chat is available, you will see an option to start a new conversation with a GoHighLevel support representative.

Step 3: Start a 24/7 Live Chat Session

  1. Click on the option such as “New Conversation” or “Chat with Support.”
  2. Type a clear summary of your issue, including:
  • The part of GoHighLevel you are using (pipelines, automations, funnels, etc.).
  • Any recent changes you made just before the issue appeared.
  • Error messages or unexpected behavior you are seeing.
  1. Send your message and keep the window open while you wait for a response.

Because support is available 24/7, you can reach out at any time. Response times may vary based on volume, but live chat is designed for quick help for active GoHighLevel users.

How to Submit a GoHighLevel Support Ticket or Email

Some questions are better handled by a ticket or email, especially if you need to share details, screenshots, or a longer explanation of your GoHighLevel setup.

Step 1: Go to the Official GoHighLevel Support Page

  1. Open a browser tab.
  2. Visit the official support documentation at the GoHighLevel 24/7 customer support page.
  3. Confirm you are on the correct help site before submitting any ticket.

This page outlines the current official channels for getting in touch with the GoHighLevel team.

Step 2: Choose the Ticket or Email Option

On the official support page, look for options that may include:

  • Submitting a ticket through a form.
  • Sending an email to a listed support address.
  • Accessing an in-portal support request area.

Select the method that matches how you prefer to communicate with GoHighLevel support.

Step 3: Provide All Required Information

When you create a ticket or send an email to the GoHighLevel team, include the following details to help them resolve your issue efficiently:

  • Your GoHighLevel account email and company name.
  • A concise subject line that states the main problem.
  • Step-by-step description of what you were doing when the issue happened.
  • Links to the affected funnel, pipeline, or campaign where possible.
  • Screenshots or screen recordings that clearly show the issue.

Clear details reduce back-and-forth and help GoHighLevel resolve your ticket faster.

Using GoHighLevel Help Documentation and Resources

In many cases, you can solve issues yourself by using the official GoHighLevel help documentation and training content.

Step 1: Search the GoHighLevel Help Portal

  1. From the same official support page, navigate to the main help center or solutions area.
  2. Use the search bar to type a keyword related to your issue, such as “pipelines,” “workflows,” or “SMTP.”
  3. Review the list of articles and select the one that best matches your question.

The documented GoHighLevel guides often include screenshots and step-by-step processes similar to this article.

Step 2: Follow the Step-by-Step Articles

Once you open a help article:

  • Read the introduction to confirm it covers the correct GoHighLevel feature.
  • Follow the numbered steps in order without skipping.
  • Replicate the actions inside your own GoHighLevel account.

If the documentation does not fully resolve your issue, you can return to live chat or ticket support and mention which article you already tried.

Best Practices When Contacting GoHighLevel Support

Whether you use chat or tickets, a few best practices will help the GoHighLevel team assist you more effectively.

  • Be specific: Replace vague messages like “it’s broken” with exact descriptions of what is happening.
  • Share examples: Provide funnel names, contact records, or automation titles where the issue appears.
  • Include time frames: Mention when the problem started and whether it affects all users or some users.
  • Keep everything in one thread: When working with GoHighLevel support, reply in the existing conversation rather than starting multiple new chats about the same issue.

These habits help the GoHighLevel team troubleshoot faster and provide clear guidance.

When to Use Each GoHighLevel Support Option

Choosing the right support channel helps you get the most efficient resolution from GoHighLevel.

Use Live Chat When:

  • You have a time-sensitive issue impacting clients or live campaigns.
  • You need quick clarification on how a GoHighLevel feature works.
  • You are already logged into your GoHighLevel dashboard and can test changes in real time.

Use Tickets or Email When:

  • Your question is complex or involves several related issues.
  • You want a written record of the troubleshooting steps provided by GoHighLevel.
  • You need to attach multiple screenshots, logs, or detailed descriptions.

Use Documentation When:

  • You are learning a new GoHighLevel feature from scratch.
  • You prefer to follow a written how-to at your own pace.
  • You want to train team members or build internal SOPs based on official GoHighLevel processes.

Next Steps After Contacting GoHighLevel Support

Once you have reached out to GoHighLevel using one of the official support options, follow these steps to close the loop.

  1. Test the suggested solution in a safe environment, such as a test funnel or dummy contact.
  2. Document the final working solution in your internal SOPs or in your project management system.
  3. Share lessons learned with your team to prevent repeat issues in your GoHighLevel account.

If you run an agency and want strategic help implementing systems around GoHighLevel, you can also leverage external experts. For example, Consultevo provides consulting and implementation services that complement the official GoHighLevel support resources.

By combining 24/7 GoHighLevel support, official documentation, and your own internal processes, you can maintain stable operations and confidently scale your client services.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

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