How to Manage 2FA for New GoHighLevel SaaS Sub-Accounts

If your clients are coming from tools like ClickUp or other SaaS platforms, strong security expectations are common. This guide explains how two-factor authentication (2FA) works for new GoHighLevel SaaS sub-accounts and what you can do when a client gets locked out or cannot complete the 2FA setup during their first login.

All details in this article are based on the official GoHighLevel documentation for SaaS sub-account security and the built-in 2FA experience for new users.

Understanding GoHighLevel 2FA for New SaaS Users

When a new user is created inside a SaaS sub-account, GoHighLevel may require two-factor authentication during the very first login. A modal window appears on the screen requesting the user to complete 2FA.

This 2FA prompt is part of the security flow and is not optional for the user at that moment. They must either:

• Successfully complete two-factor authentication, or
• Ask the account owner or agency to remove 2FA on their behalf if they get stuck.

Because of this strict behavior, it is important for agencies using GoHighLevel SaaS plans to understand how to support users who cannot complete the 2FA flow on their own.

Why GoHighLevel Forces 2FA Setup on First Login

GoHighLevel enforces 2FA on first login for some new SaaS sub-accounts to enhance account security and reduce the risk of compromised credentials. The first-login 2FA modal cannot be bypassed by the end user.

This means:

• The 2FA setup screen appears before the user can access any other part of the sub-account.
• There is no built-in skip or “remind me later” option in this modal.
• Only the account owner or agency can remove the requirement if necessary.

Understanding this behavior helps you set clear expectations with clients when onboarding them into GoHighLevel.

Common GoHighLevel 2FA Login Problems

New SaaS sub-account users may run into issues, especially if they are not familiar with 2FA or they are missing their authenticator device. Typical problems include:

• The user never set up 2FA but still sees the 2FA prompt.
• The user set up an authenticator app but has lost access to that device.
• The setup flow appears to be stuck or will not proceed.
• The user is confused about which code is being requested at login.

When any of these issues occurs, the user cannot move past the first screen. In GoHighLevel, that means they cannot access the sub-account until an admin intervenes.

How to Remove 2FA for a GoHighLevel User

If a client is stuck at the 2FA screen and cannot log into their new SaaS sub-account, the recommended solution is for the account owner or agency to remove 2FA for that specific user.

Step-by-Step: Removing GoHighLevel 2FA

Follow these general steps from your GoHighLevel account (exact menu labels can vary slightly depending on your interface version):

1. Log in as the account owner or agency administrator.
   Make sure you have sufficient permissions to manage users within the relevant SaaS sub-account.

2. Navigate to the sub-account.
   Select the specific SaaS sub-account where the affected user was created.

3. Open the user management section.
   Locate the menu where users, team members, or staff are listed for that sub-account.

4. Select the affected user.
   Click on the user profile that is having 2FA login issues.

5. Disable or remove 2FA.
   In the user profile or security settings, remove the 2FA requirement or clear the existing 2FA configuration for that user.

6. Ask the user to log in again.
   Once 2FA is removed, the user can attempt logging in. If required, they may be prompted to set up 2FA again under more controlled conditions.

After you remove 2FA, confirm with the client that they can now access their GoHighLevel sub-account without being blocked by the initial prompt.

Best Practices for GoHighLevel 2FA Onboarding

You can reduce support tickets and user frustration by preparing your clients before they encounter the first-login 2FA prompt inside GoHighLevel.

Communicate 2FA Requirements in Advance

Before you create new SaaS sub-accounts, inform clients that a two-factor authentication modal may appear on their first login. Encourage them to:

• Have an authenticator app ready on their phone (e.g., Google Authenticator, Authy).
• Save backup codes if they are provided during setup.
• Contact you immediately if they cannot complete the 2FA steps.

Provide Clear 2FA Instructions for GoHighLevel Users

Share simple written instructions or a short walkthrough video that shows:

• How to open the 2FA modal during the first GoHighLevel login.
• How to scan the QR code or copy the secret key into their authenticator app.
• How to enter the 6-digit code generated by the authenticator.
• What to do if the code fails (e.g., check time sync on their phone).

By standardizing your onboarding process, you make it easier for clients to secure their GoHighLevel accounts from day one.

Troubleshooting GoHighLevel 2FA Issues

If disabling 2FA is not immediately possible or you want to troubleshoot first, consider these checks:

• Time synchronization: The mobile device running the authenticator app must have the correct date and time.
• Multiple accounts: Confirm the user is entering the code for the correct GoHighLevel account profile in their app.
• Browser issues: Ask the user to try an incognito window or another browser.
• Network or VPN: Have the user temporarily disable VPNs or strict firewalls that may interfere with login.

If none of these steps help, proceed with removing 2FA for that user so they can regain access to their SaaS sub-account.

Where to Find Official GoHighLevel 2FA Documentation

For the most accurate and up-to-date information, always refer to the official support documentation. The original guide on this topic is available here: GoHighLevel 2FA for new SaaS sub-accounts.

That page includes the latest details directly from the GoHighLevel team, including any interface changes or new security options that may affect your SaaS setup.

Improving Your GoHighLevel SaaS Strategy

Managing security, onboarding, and user support across many SaaS sub-accounts can become complex as your agency scales. A structured process for 2FA and login management is a critical part of a broader GoHighLevel strategy.

If you want help designing efficient workflows, automation, and client onboarding around your GoHighLevel system, you can learn more at Consultevo, a site focused on optimization and systems design for agencies.

By combining clear documentation, proactive communication, and the built-in security features of GoHighLevel, you can protect client accounts while keeping the login experience as smooth as possible.

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