GoHighLevel Abandoned Checkout Setup

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How to Set Up an Abandoned Checkout Workflow in GoHighLevel

Recovering lost sales is easier when your automation platform works as smoothly as your ClickUp task list. In this guide, you will learn step by step how to configure an Abandoned Checkout workflow trigger in GoHighLevel so you can automatically follow up with prospects who started but did not complete a purchase.

This how-to article is based on the official documentation for the Abandoned Checkout trigger in GoHighLevel and walks you through every key field and option.

What the GoHighLevel Abandoned Checkout Trigger Does

The Abandoned Checkout trigger in GoHighLevel activates a workflow when a contact begins the checkout process on your funnel but leaves before the payment is completed.

With this trigger you can:

  • Send reminder emails or SMS messages after a cart is abandoned.
  • Offer discount codes to re-engage prospects.
  • Add contacts to specific nurture or retargeting workflows.
  • Tag contacts for later segmentation and reporting.

This automation is perfect for funnels where you want to maximize conversions without manually chasing every lead.

Where to Find the Abandoned Checkout Trigger in GoHighLevel

To access the Abandoned Checkout trigger inside GoHighLevel, you must work within the workflows area of your sub-account.

  1. Log in to your GoHighLevel account.
  2. Go to the correct Sub-Account where your funnel is located.
  3. Navigate to Workflows from the left menu.
  4. Create a new workflow or open an existing one.
  5. Click Add New Workflow Trigger to see the list of available triggers.
  6. Select Abandoned Checkout from the trigger options.

Once selected, the configuration panel for the Abandoned Checkout trigger will appear with several fields and filters.

GoHighLevel Abandoned Checkout Trigger Options

When you add the Abandoned Checkout trigger in GoHighLevel, you will see several configuration options. Each one helps you control when the workflow should start and for which contacts.

Funnel Selection in GoHighLevel

The first critical setting is the Funnel field. This tells GoHighLevel which funnel to monitor for abandoned checkouts.

  • Funnel: Choose the funnel where the checkout page is located.

Only contacts who abandon checkout in the selected funnel will trigger this workflow.

Step and Product Filters in GoHighLevel

You can further refine the trigger using the Funnel Step and Product options.

  • Funnel Step: Select the specific funnel step (for example, the checkout page) that should be tracked.
  • Product: Choose a specific product associated with the checkout, if applicable.

If you skip these filters, the trigger may apply to all steps or products in the chosen funnel, depending on your setup.

Time Delay for GoHighLevel Abandoned Checkout

The Abandoned Checkout trigger usually includes a configurable timeframe to determine when a checkout is considered abandoned. In GoHighLevel, this is typically controlled by a delay or timing option within the workflow itself, not directly in the trigger fields.

To manage timing in your workflow:

  1. Place a Wait or Delay step after the trigger (for example, wait 30 minutes).
  2. After the delay, add conditions or actions such as an email reminder or SMS.

This approach allows more flexibility in how soon after abandonment you want to contact the lead.

How to Configure the Abandoned Checkout Trigger in GoHighLevel

Follow the numbered steps below to properly configure the Abandoned Checkout trigger for your workflow.

  1. Create or open a workflow

    In your sub-account, go to Workflows, then click + Create Workflow or open an existing workflow dedicated to cart recovery.

  2. Add the Abandoned Checkout trigger

    Click Add New Workflow Trigger and choose Abandoned Checkout from the list of triggers.

  3. Select the funnel

    In the Funnel dropdown, pick the funnel where your checkout page is located. This ensures GoHighLevel monitors the correct sales process.

  4. Specify the funnel step (optional)

    Use the Funnel Step dropdown to pick the exact checkout step if your funnel has multiple pages. This helps isolate the step where the cart is abandoned.

  5. Choose the product (optional)

    If the funnel sells multiple products, select the relevant Product to track abandoned checkout for that specific item.

  6. Save the trigger

    Click Save or confirm your trigger settings. The workflow is now ready to fire when someone abandons checkout in the defined funnel context.

Adding Actions After the GoHighLevel Abandoned Checkout Trigger

Once the Abandoned Checkout trigger is configured in GoHighLevel, you must design what happens next inside the workflow.

Recommended Actions in GoHighLevel Workflows

Common actions after an abandoned checkout include:

  • Send Email: A reminder email with a direct link back to the cart.
  • Send SMS: A short message to prompt the user to complete the purchase.
  • Add Tag: For example, add a tag like Abandoned Checkout for segmentation.
  • Add to Another Workflow: Move the contact into a longer nurture sequence.
  • Update Opportunity: Adjust your pipeline stage to reflect that a checkout was started but not completed.

Use a combination of these actions to build a complete recovery sequence.

Using Conditions in GoHighLevel After Abandoned Checkout

You can also add conditions to refine how contacts move through the workflow.

  • If/Else Conditions based on tags, pipeline stage, or last activity.
  • Contact Details filters, such as email status or custom fields.

For example, you might send only one SMS reminder if the contact has not opened your first email within 24 hours.

Best Practices for Abandoned Checkout in GoHighLevel

To get the most out of your Abandoned Checkout automation, follow these best practices within GoHighLevel:

  • Use a clear subject line in your reminder emails.
  • Include a direct checkout link so the user can finish with one click.
  • Limit the number of reminders to avoid overwhelming your leads.
  • Test timing (e.g., 30 minutes vs. 2 hours) to see which delay yields more completions.
  • Monitor conversion metrics in your funnel and reporting dashboard.

Run A/B tests on subject lines or message content to refine your abandoned checkout campaigns over time.

Where to Learn More About GoHighLevel Abandoned Checkout

The details in this guide are aligned with the official documentation. For full reference material, advanced notes, and UI screenshots, review the official help article here:

Official GoHighLevel Abandoned Checkout Trigger Documentation

If you need strategic help implementing high-converting workflows, including abandoned checkout sequences, you can also visit Consultevo for consulting and implementation services.

Summary: Using GoHighLevel to Recover Abandoned Carts

By properly configuring the Abandoned Checkout workflow trigger in GoHighLevel, you can automatically re-engage prospects who leave your funnel without paying.

To recap, you should:

  1. Select the correct funnel and optional funnel step.
  2. Choose a specific product when needed.
  3. Design a follow-up sequence with email, SMS, and tags.
  4. Use delays and conditions to personalize outreach.
  5. Track performance and refine your automation over time.

Once this is set up, GoHighLevel will continuously monitor your funnel and help you recover revenue that would otherwise be lost to abandoned checkout sessions.

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