How to Use the Upgraded Activity Section in GoHighLevel

The upgraded Activity section in GoHighLevel makes it easier than tools like ClickUp to track every interaction for a contact in one place. This guide walks you step by step through how to open, filter, and understand the new Activity timeline so you can manage communications and automations more efficiently.

What Is the GoHighLevel Activity Section?

The Activity section in GoHighLevel provides a chronological timeline of everything that happens for a specific contact. It centralizes events, messages, manual updates, and automation logs so you can quickly review what has been done and when.

With the upgrade, the Activity view is organized into clear tabs and filters. This helps you drill down into the exact type of data you need, whether it is communication history, workflow changes, or note updates.

How to Open the Activity Section in GoHighLevel

To access the Activity section for a contact inside GoHighLevel, follow these steps:

1. Log in to your GoHighLevel account and open the correct sub-account.

2. Navigate to Contacts from the left menu.

3. Click on the specific contact record you want to review.

4. Inside the contact record, locate the Activity area or tab in the interface.

Once the Activity view is open, you will see a timeline-style layout with entries organized from newest to oldest, along with options to change how the data is displayed.

Understanding the Layout of GoHighLevel Activity

The upgraded Activity section in GoHighLevel is designed to be scannable and easy to filter. Although the visual layout may evolve, the core structure typically includes:

• Timeline list: A chronological list of all activities related to the contact.

• Activity types: Tags or labels that indicate whether the entry is a note, workflow event, campaign step, or other item.

• Date and time: Each event shows when it occurred, helping you reconstruct the contact journey.

• Details area: Additional expansion or content, such as message text or workflow names, when available.

Because the Activity section is directly connected to other GoHighLevel tools, it becomes a single source of truth for understanding the lifecycle of a lead or customer.

Key Activity Types Tracked in GoHighLevel

The Activity section can display many different kinds of events. While the exact list may change as GoHighLevel adds features, common types include:

• Communication events — Logged messages, calls, or other exchanges associated with the contact.

• Workflow actions — When a contact enters, moves within, or exits an automated workflow.

• Pipeline and CRM updates — Stage changes, opportunity updates, or related CRM actions.

• Manual actions — Notes, manual status changes, or other updates performed by team members.

By reviewing this data in GoHighLevel, you can quickly see how a contact has interacted with your marketing and sales systems.

How to Filter the Activity Timeline in GoHighLevel

The upgraded Activity section provides filters so you can refine which events you see. This makes troubleshooting or reviewing specific processes far faster.

Step-by-Step: Applying Filters in the GoHighLevel Activity View

1. Open the contact record and go to the Activity section.

2. Locate the filter controls or dropdown menus at the top of the Activity list.

3. Select the type of activity you want to view, such as workflow events, communication logs, or specific tracking categories.

4. Adjust time range or additional parameters if those options are available.

5. Confirm your filter selection to refresh the timeline view.

Use filters to answer specific questions, for example:

• When did this contact enter a particular workflow?

• Which messages were sent before the contact replied?

• What internal notes have been added for this person?

Viewing Workflow-Related Activity in GoHighLevel

Automation logs are an essential part of the upgraded Activity section in GoHighLevel. They help you understand how workflows affect an individual contact.

How to Check Workflow Entries

1. In the Activity section, apply filters to show workflow or automation events, if available.

2. Scroll through the timeline to find entries related to specific workflows or campaigns.

3. Click or expand an item (if supported) to see additional details, such as the workflow name or step description.

This is especially useful when diagnosing automation issues, confirming enrollment logic, or verifying that the correct workflow ran for a contact in GoHighLevel.

Using the Activity Section for Support and Troubleshooting

The upgraded Activity view is also a powerful support and troubleshooting tool. When something does not behave as expected for a contact, the timeline gives you a record of exactly what happened.

Common Troubleshooting Uses in GoHighLevel

• Verifying message delivery paths — Confirm that outbound communications are scheduled or logged at the times you expect.

• Checking workflow logic — Review when a contact entered or exited a workflow and which steps were performed.

• Auditing user actions — Identify manual updates made by team members, including notes and changes to fields.

By combining filters with the detailed timeline, you can track down inconsistencies or confirm that processes in GoHighLevel are running correctly for a given contact.

Best Practices for Managing Activity Data in GoHighLevel

To get the most from the Activity upgrade, follow these practical guidelines while using GoHighLevel daily:

• Use clear naming conventions for workflows and campaigns so timeline entries are easy to recognize.

• Add concise notes whenever you make a significant manual change to a contact record.

• Regularly review Activity for VIP clients or high-value opportunities to ensure consistent communication.

• Leverage filters when investigating issues instead of scanning the entire raw timeline.

Where to Learn More About the GoHighLevel Activity Upgrade

If you want more technical detail straight from the platform documentation, you can review the official article on the upgraded Activity section here: GoHighLevel Activity Section Upgrade.

For broader strategy, implementation help, and consulting around CRM, automation, and scaling your GoHighLevel setup, you can visit Consultevo for additional guidance and services.

Summary: Why the Upgraded Activity Section in GoHighLevel Matters

The upgraded Activity section in GoHighLevel gives you a clear, organized view of everything that happens to a contact. By learning how to open the Activity view, apply filters, review workflow logs, and use the timeline for troubleshooting, you gain tighter control over the entire customer journey.

Use this guide as a reference whenever you need to understand a contact’s history or verify that automations and messages are firing correctly inside GoHighLevel.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`