Add Captions in GoHighLevel

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How to Add Closed Captions and Subtitles in GoHighLevel

If you manage online courses across tools like ClickUp and learning platforms, you can dramatically improve accessibility by adding captions to your videos inside GoHighLevel. This step-by-step guide walks you through preparing your subtitle files and attaching them to course videos so learners can easily turn captions on or off while watching.

Why Add Captions to GoHighLevel Course Videos

Adding captions and subtitles to your course videos in GoHighLevel helps you:

  • Support learners with hearing impairments.
  • Improve comprehension in noisy or sound-off environments.
  • Serve multilingual audiences more effectively.
  • Make your training content more professional and inclusive.

The process uses standard WebVTT (.vtt) files that you upload directly to your GoHighLevel course videos.

Prerequisites for Using Captions in GoHighLevel

Before you begin, make sure the following are ready:

  • An active GoHighLevel account with access to the Courses / Memberships area.
  • Video lessons already added to your course.
  • Subtitle or caption files in .vtt format (WebVTT standard).

You can create .vtt files using transcription tools or by converting .srt subtitle files into WebVTT format.

Step 1: Prepare Your .vtt Caption Files for GoHighLevel

GoHighLevel relies on properly formatted WebVTT files for captions to display correctly. Each file should be a plain text document with a .vtt extension.

Required WebVTT structure for GoHighLevel

A basic .vtt file should follow this pattern:

<cue-0>
00:00:00.000 --> 00:00:02.000
First caption text

<cue-1>
00:00:02.000 --> 00:00:04.000
Second caption text

Key rules:

  • Each cue starts with an identifier like <cue-0> (you can increment for each caption).
  • The timeline line uses the format HH:MM:SS.mmm --> HH:MM:SS.mmm.
  • The caption text appears directly below the timestamp line.
  • There is a blank line between each cue block.

Ensure your timestamps match the actual spoken audio in the video hosted in GoHighLevel so that captions appear at the right moment.

Example .vtt caption file for GoHighLevel

Here is a simple example of what you might upload to GoHighLevel:

<cue-0>
00:00:00.000 --> 00:00:03.500
Welcome to this course.

<cue-1>
00:00:03.500 --> 00:00:06.000
In this lesson, we cover the basics.

Save the file as something like lesson-1-en.vtt for English captions, or use a language code in the file name to stay organized.

Step 2: Open Your Course Lesson in GoHighLevel

Once your caption file is ready, you can attach it to a specific lesson in GoHighLevel.

  1. Log in to your GoHighLevel account.
  2. Navigate to your Courses or Memberships area.
  3. Open the course that contains the video you want to edit.
  4. Select the specific lesson that already has a video uploaded.

You will work directly inside the lesson editor where your video is embedded.

Step 3: Upload the Caption File to Your GoHighLevel Video

Within the lesson editor, you can attach a WebVTT file to the video so that learners can enable captions while viewing.

Attaching captions inside the video settings

  1. Locate the video block or video component in your GoHighLevel lesson.
  2. Click to edit the video settings (often represented by a settings or pencil icon).
  3. Look for a section labeled something like Captions, Subtitles, or Closed Captions.
  4. Choose the option to upload or add a new caption file.
  5. Select your prepared .vtt file from your computer.
  6. Assign the correct language label (for example, English, Spanish, French, etc.).
  7. Save the changes in the video settings.

After you save, the GoHighLevel video player should recognize the WebVTT track and show a caption/subtitle toggle in the player controls when the lesson is viewed.

Step 4: Test Captions in Your GoHighLevel Course

Testing is essential to make sure your learners have a smooth experience.

  1. Open a preview of the course lesson inside GoHighLevel.
  2. Play the video from the beginning.
  3. Use the video player controls to toggle captions or subtitles on.
  4. Verify that the text matches the spoken audio timing.
  5. Check for spelling, punctuation, and line breaks for readability.

If you notice timing or text issues, update your .vtt file, reupload it in GoHighLevel, and preview again until everything looks correct.

Best Practices for Captions in GoHighLevel

To provide the best experience for your learners, follow these recommendations:

  • Keep lines short: Aim for one or two lines per cue so subtitles are easy to read.
  • Match speech closely: Align timestamps with natural pauses in the audio.
  • Use proper grammar: Clear, well-edited text improves comprehension.
  • Include non-verbal cues: If needed, add notes like [music] or [laughter] to convey context.
  • Organize files: Name files consistently (for example, course-module1-lesson1-en.vtt).

These practices ensure that your GoHighLevel video content is more accessible, polished, and user-friendly.

Troubleshooting Captions in GoHighLevel

If captions are not appearing or are out of sync, review the following common issues:

Captions do not show in the GoHighLevel player

  • Confirm the file extension is .vtt, not .srt or another format.
  • Check that the file uses the WebVTT structure shown earlier (with cue identifiers, timestamps, and blank lines).
  • Make sure the caption track is enabled in the video settings inside GoHighLevel.
  • Preview the lesson in a different browser to rule out cache or browser issues.

Captions are out of sync with the video

  • Verify the video used to create the transcription is the same version uploaded to GoHighLevel.
  • Edit the timestamps in your .vtt file to better match the exact timing of the video.
  • Shorten or split long cues into smaller segments if large blocks of text appear too late or disappear too soon.

If you need more technical detail on the caption format supported, you can reference the original GoHighLevel documentation at this help article.

Enhancing Your Course Strategy Beyond GoHighLevel

Captions are just one part of a larger course experience. To optimize your funnels, automation, and learning paths around your GoHighLevel courses, consider working with specialists who understand CRM, automation, and education workflows.

You can explore more strategic resources and services at Consultevo, where consultants focus on improving digital operations and customer journeys.

Summary: Accessible Video Courses with GoHighLevel

By preparing clean WebVTT files and attaching them to your videos, you can enable captions and subtitles in your GoHighLevel courses quickly and reliably. The essential steps are:

  1. Prepare correctly formatted .vtt caption files.
  2. Open the relevant lesson in your GoHighLevel course.
  3. Upload the WebVTT file in the video caption settings.
  4. Preview and test captions to confirm they are accurate and in sync.

Following this workflow will help you deliver inclusive, professional video training experiences to your audience inside GoHighLevel.

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