After-Hours Lead Capture in GoHighLevel

Even if your team is busy in ClickUp or away from the office, you can configure GoHighLevel to capture after-hours calls, tag leads correctly, and start automated follow-up so you never miss an opportunity.

This guide walks you through the full setup for after-hours lead handling in GoHighLevel, based on the official workflow described in the platform documentation.

Why Use GoHighLevel for After-Hours Leads

When your business is closed, callers often reach voicemail and never hear back. With a proper configuration in GoHighLevel, you can:

• Automatically detect when a call is missed after hours.
• Place contacts into a dedicated pipeline stage.
• Trigger follow-up automations and notifications.
• Maintain consistent tracking of every inbound lead.

This ensures you are not manually chasing missed calls and that every lead is handled using the same repeatable process.

Prerequisites for GoHighLevel After-Hours Setup

Before creating the after-hours workflow in GoHighLevel, make sure you have:

• An active GoHighLevel account with admin or workflow permissions.
• Your phone numbers connected in the system.
• Basic familiarity with workflows, pipelines, and calendars.

Once these are ready, you can follow the steps below to configure your automation.

Step 1: Create a Dedicated After-Hours Calendar in GoHighLevel

The first component of this setup is an internal calendar that will be used to block and track after-hours calls.

1. Navigate to Settings > Calendars in your GoHighLevel sub-account.

2. Create a new calendar and clearly name it for after-hours, such as After-Hours Missed Calls.

3. Adjust availability so the calendar reflects your closed hours. These times will represent when calls are considered after-hours.

4. Save the calendar so it can be selected later in your workflow.

This calendar will not be used for regular bookings but strictly for automations that mark missed calls when your office is closed.

Step 2: Build the After-Hours Workflow in GoHighLevel

Next, you will create a workflow that reacts whenever an after-hours call is missed and routes the contact to the correct pipeline stage.

1. Go to Automation > Workflows in GoHighLevel.

2. Create a new workflow from scratch.

3. Add the appropriate call-related trigger from the available options. Select a trigger that fires on a missed call to your tracked number.

4. Use filters so the trigger only runs during the times that match your after-hours window (for example, outside normal business hours).

5. Save the trigger to start building the action steps beneath it.

With this trigger in place, GoHighLevel can distinguish missed calls that happen when you are unavailable from those happening during regular business hours.

Step 3: Add Workflow Actions in GoHighLevel

Once your trigger is configured, you will add actions that move contacts into the right stage, record events on the calendar, and prepare them for follow-up.

Move the Contact to an After-Hours Pipeline Stage in GoHighLevel

1. Add an action under the trigger and choose the option to Update Opportunity (or the equivalent funnel/pipeline action in GoHighLevel).

2. Select the pipeline where you manage new leads.

3. Pick or create a stage such as After-Hours Missed Call.

4. Enable the toggle to Move to this stage so the latest opportunity is updated accordingly.

5. Save this action.

This ensures every after-hours missed call appears in a dedicated stage where your team can easily review and prioritize follow-up.

Create an Internal Calendar Event in GoHighLevel

1. Add another action and select Add to Calendar or the relevant calendar booking action.

2. Choose the after-hours calendar you created earlier in GoHighLevel.

3. Configure the event details, such as title and description, to indicate it is an after-hours missed call.

4. Set the event time based on when the call was missed, or use a default time if preferred.

5. Save the event action.

By logging calls to the internal calendar, your team can visually track how many after-hours calls occurred and when.

Optional: Add Notifications and Tags in GoHighLevel

To further refine your process, you may want to add these optional actions:

• Internal notifications: Send an email, SMS, or in-app notice to your team whenever an after-hours missed call is detected.
• Tagging contacts: Apply a tag such as after-hours-lead for future segmentation and reporting in GoHighLevel.
• Start a follow-up sequence: Enroll the contact into a nurture or callback workflow that runs during business hours.

These additional steps help ensure no lead falls through the cracks and that your team is consistently reminded to respond.

Step 4: Test the After-Hours Workflow in GoHighLevel

Before you rely on this system, you should carefully test it using the official instructions.

1. Temporarily adjust the availability on your after-hours calendar so that the current time is considered after-hours.

2. Call your tracked phone number from an external phone.

3. Let the call ring until it is missed.

4. Confirm the workflow runs by checking the contact record in GoHighLevel.

5. Verify the contact appears in the correct pipeline stage, has the right tags, and shows an event on the after-hours calendar.

If anything is missing, review your trigger filters, actions, and calendar selection, then repeat the test until results match your expectations.

Best Practices for Managing After-Hours Leads in GoHighLevel

Once your automation is live, use these practices to keep your process efficient:

• Review the after-hours pipeline stage at the start of each workday.
• Track the number of leads created by this workflow to measure after-hours demand.
• Update messages in your phone system so callers know when to expect a callback.
• Periodically review your workflow in GoHighLevel as your hours or staffing change.

With a consistent process, you can respond faster, improve customer experience, and close more deals from leads you previously would have missed.

Learn More About GoHighLevel After-Hours Features

For the official reference and screenshots that show each configuration step, you can read the original support article from the platform here: Never miss a lead again, even after hours.

If you need broader CRM, automation, and implementation help around GoHighLevel and related tools, you can also visit Consultevo for consulting resources.

By following these steps and regularly reviewing your results, your GoHighLevel account will reliably capture and organize every after-hours call, turning missed opportunities into booked appointments and closed deals.

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