How to Use GoHighLevel Conversations AI Bots for Audio Responses
If you are used to managing workflows in ClickUp and want to enhance your support automation, GoHighLevel now lets Conversations AI bots listen to and respond to audio messages. This feature helps you handle voice notes directly inside conversations without needing manual transcription every time.
This step-by-step guide explains how to enable the new audio capability, how the bot processes messages, and what limits and behaviors you should understand before using it with your contacts.
What This GoHighLevel Audio Feature Does
The Conversations AI functionality in GoHighLevel can now process audio messages in the same conversation thread where it already handles text. When a contact sends a supported audio file, the system will:
- Detect that the incoming message is an audio clip.
- Transcribe the audio into text automatically.
- Send the transcribed text to the AI bot.
- Return a text reply based on your AI bot configuration.
This keeps the interaction seamless for both you and the contact, while still using the existing automation logic you’ve set up in GoHighLevel.
Requirements Before You Start in GoHighLevel
Before enabling audio replies, confirm that you have the following in place inside GoHighLevel:
- An active sub-account with access to Conversations.
- Conversations AI enabled for that sub-account.
- At least one AI bot configured and connected to your conversation channels.
Also note that this feature is currently limited to specific channels and file types, as described in the source documentation from GoHighLevel's official help article.
Supported Audio Channels in GoHighLevel
The audio handling for Conversations AI bots in GoHighLevel is not universal to every channel. It is important to verify which channels your contacts use, so expectations are clear.
GoHighLevel Web Chat and Mobile Apps
Within the built-in Web Chat widget and mobile experiences that support audio, the bot can receive audio clips and process them. This is where the feature is most reliable and closely tied to the main Conversations interface.
GoHighLevel Third-Party Channels
Some third-party integrations may also pass audio through to the conversation. However, your exact behavior can depend on the integration, media encoding, and how messages are forwarded into GoHighLevel. Always test each connected channel before rolling out to real users.
How GoHighLevel AI Bots Handle Incoming Audio
When an audio message arrives, the underlying flow in GoHighLevel Conversations AI follows several clear steps.
Step 1: Message Detection and Validation
The system first verifies that the attachment is an audio file type it can accept. Unsupported formats or corrupted files may fail before they reach the AI bot. In those cases, the bot will not generate a response based on the content of that audio.
Step 2: Transcription Inside GoHighLevel
For valid audio, GoHighLevel automatically runs a transcription process. This converts spoken words into text, which can then be handled just like a normal text message in the conversation.
- The transcription is linked directly to the conversation message.
- The AI bot reads only the text version, not the raw audio.
- Response time may vary slightly based on audio length and quality.
Step 3: AI Response Generation
Once the transcription is complete, the AI bot in GoHighLevel uses your existing rules, prompts, and knowledge base to generate a reply. The reply is sent as a standard text message in the same thread.
This means you do not need a separate flow for audio. Your existing AI logic continues to work as designed, just with a new way for contacts to submit their questions or concerns.
How to Enable Audio Responses in GoHighLevel
Configuration is mostly done at the Conversations AI level and any specific channels that support audio. Follow these general steps to make sure audio is properly enabled.
1. Open Your GoHighLevel Sub-Account
- Sign in to your GoHighLevel account.
- Select the sub-account where you want to enable Conversations AI with audio.
2. Confirm Conversations AI Bot Configuration
- Navigate to the section where you manage Conversations AI bots.
- Ensure your bot is active and attached to the channels that will receive audio messages.
- Double-check prompts, language, and guardrails so spoken questions will still receive accurate responses.
3. Verify Audio Capability on Your Channels
- Open the settings for Web Chat or other connected channels.
- Confirm that audio or voice messages are allowed and correctly forwarded into Conversations.
- Save any changes, then send a test audio message from the user side.
If you see the transcription and the AI-generated text response appear, your GoHighLevel audio handling is set up correctly.
Limitations of Audio in GoHighLevel Conversations AI
There are a few important limits you should be aware of before relying heavily on this feature.
File Types and Audio Length
GoHighLevel may restrict certain file types or extremely long recordings. Very long messages can take more time to transcribe and may result in delays or partial transcriptions.
Language and Audio Quality
Transcription accuracy depends on:
- Language and accent of the speaker.
- Background noise and recording quality.
- Clarity and speed of speech.
Poor audio quality can reduce how well GoHighLevel interprets the message, which in turn affects the AI bot’s response quality.
Best Practices for Using GoHighLevel Audio Bots
To make the most of audio-enabled Conversations AI, consider the following practices.
Optimize Your AI Prompts for Spoken Language
People often speak differently than they type. In GoHighLevel, adjust your AI bot prompts and knowledge base to handle more casual, conversational phrasing.
- Include examples of spoken questions.
- Account for fillers such as “um” or “like.”
- Support short, fragmented utterances.
Test Real Audio Scenarios
Before wide deployment, test with real team members sending audio through your enabled channels:
- Try various accents and speaking speeds.
- Record in quiet and louder environments.
- Ask complex and simple questions.
Use these tests to refine prompt instructions so GoHighLevel can reply accurately even when the transcription isn’t perfect.
Monitoring and Improving GoHighLevel Audio Performance
After enabling this feature, ongoing monitoring is essential.
Review Conversation History
Inside GoHighLevel, open the conversation threads where audio is used and:
- Check the transcription text for accuracy.
- Verify that the AI bot’s responses are on-topic.
- Identify any recurring misunderstandings.
Adjust Settings and Training Data
When you notice patterns, update your bot configuration or training data. That might include:
- Adding clarifying instructions in the AI prompt.
- Providing more examples of expected questions.
- Adjusting any fallback or handoff logic for confusing audio.
Next Steps With GoHighLevel and Audio Bots
Using Conversations AI with audio responses in GoHighLevel lets you capture more natural messages from your contacts, while still benefiting from automation. Set up the feature in your sub-account, test thoroughly, then refine prompts based on real-world usage.
If you need broader implementation help beyond audio, you can explore agency-level automation strategies at Consultevo to align your GoHighLevel setup with your wider customer journey.
For the latest technical details, supported formats, and any feature changes, always refer back to the official GoHighLevel documentation at this help article on Conversations AI bots and audio.
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