How to Use GoHighLevel AI Review Summaries
If you manage client accounts in ClickUp or any other project platform, GoHighLevel can streamline how you understand customer feedback using AI-powered review summaries. This step-by-step guide shows you exactly how to access, read, and use these summaries to make better decisions from your clients’ online reviews.
The AI review summary feature gives you a quick overview of sentiment and common themes inside the Reputation section so you do not need to read every single review manually.
What Are GoHighLevel AI Review Summaries?
AI review summaries in GoHighLevel automatically analyze individual customer reviews and generate a short, easy-to-read summary. This helps you understand whether the customer experience was positive or negative and what the main points were.
Instead of scanning long paragraphs of text, you get a concise description of the review content, making it faster to respond and spot trends in reputation.
Where to Find AI Review Summaries in GoHighLevel
You can access AI-powered summaries inside the Reputation section of GoHighLevel for each location. The summaries appear for reviews that the system is able to process with its AI engine.
Navigation Steps in GoHighLevel
- Log in to your GoHighLevel account.
- Select the Location you want to manage.
- In the left-hand menu, click Reputation.
- Go to the Reviews tab.
Once you are on the Reviews tab, you can begin working with AI summaries for individual customer reviews.
How to Identify AI Review Summaries in GoHighLevel
Not every review will include an AI summary. GoHighLevel provides a clear visual indicator when an AI-powered summary is available.
Look for the AI Highlight Icon
On the Reviews tab, find the specific review you want to analyze. If an AI summary exists, you will see a small light bulb icon under the review text box.
- The icon indicates that the review has been analyzed by AI.
- Only reviews with this icon support the AI summary view.
If you do not see the light bulb icon on a particular review, that review does not have an AI summary yet.
How to View a GoHighLevel AI Review Summary
Once you find a review with the AI highlight icon, you can open the summary with a single click.
Step-by-Step: Open the AI Summary
- On the Reputation > Reviews screen, locate the review with the light bulb AI icon.
- Click the light bulb icon directly beneath the review text.
- A pop-up window will appear, showing the full AI-powered review summary.
The summary is generated from the content and sentiment of the original review. You can quickly read it to understand the customer’s main points without scrolling through all the text.
How to Use GoHighLevel AI Review Summaries Effectively
AI summaries are most useful when you incorporate them into your daily or weekly reputation management workflow.
Speed Up Review Triage
- Scan summaries to quickly group reviews into positive, negative, or neutral categories.
- Prioritize urgent or high-impact feedback for faster responses.
- Assign follow-up tasks to your team based on key themes identified in the summary.
Improve Response Quality in GoHighLevel
Use the AI summary as a reference when writing your response inside GoHighLevel.
- Ensure your reply addresses the main concerns mentioned in the summary.
- Acknowledge positive experiences highlighted by the AI.
- Stay concise by focusing on the core message instead of every minor detail.
Spot Patterns in Customer Sentiment
When you regularly review AI summaries across multiple reviews, you can start to identify patterns such as:
- Repeated complaints about a specific service or process.
- Recurring praise for a staff member or feature.
- Changes in overall sentiment after implementing new policies.
This insight helps you make data-informed decisions to improve your business or your clients’ businesses.
Limitations of AI Review Summaries in GoHighLevel
While the feature is powerful, there are some limitations to keep in mind when working with AI-generated summaries.
Not Every Review Has a Summary
- Only reviews marked with the light bulb icon have AI summaries.
- Some reviews may be too short, unclear, or unsupported for AI processing.
Summaries Are Interpretations
The AI summary is an interpretation of the review content. You should still open and read the original review when:
- The issue seems complex or sensitive.
- The customer uses strong language or legal terms.
- You need exact wording for internal reports or escalations.
Best Practices for Agencies Using GoHighLevel
Agencies managing multiple clients can use AI summaries to standardize their review management process in GoHighLevel.
Build a Consistent Workflow
- Schedule a daily or weekly review of new AI summaries.
- Tag or categorize reviews in your process based on sentiment and topic.
- Use summaries to decide when to escalate issues to client teams.
Integrate Insights Into Reporting
You can combine AI summary insights with other metrics in your reports:
- Number of positive vs. negative reviews over time.
- Key topics surfaced by AI summaries.
- Response times and resolution actions.
For more ideas on scaling systems and reporting workflows, you can explore agency process resources at Consultevo.
When to Refer to the Original GoHighLevel Documentation
This how-to guide summarizes the practical steps to use AI review summaries. For the official and most up-to-date product documentation from GoHighLevel, always refer to the original support article.
You can review the official instructions and any new interface updates here: GoHighLevel AI Review Summaries Documentation.
Conclusion: Faster Sentiment Insights with GoHighLevel
By using AI review summaries inside GoHighLevel, you can quickly understand customer sentiment, respond more effectively, and uncover patterns that guide strategic decisions. Look for the light bulb icon under each review, open the pop-up summary, and integrate those insights into your regular reputation management process. Over time, this will help you protect and grow your online reputation with far less manual effort.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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