GoHighLevel AI Voice Agents Guide

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GoHighLevel AI Voice Agents How-To Guide

If you use ClickUp to organize client work and want to automate calls, this step-by-step guide will show you exactly how to set up AI Voice Agents inside GoHighLevel. You will learn how to enable access, create agents, and connect phone numbers so your system can automatically answer and place calls for your business.

The instructions below are based entirely on the official GoHighLevel AI Voice Agents overview and walk you through each part of the feature in a simple, technical, and implementation-focused way.

What Are GoHighLevel AI Voice Agents?

AI Voice Agents in GoHighLevel are AI-powered phone agents that can answer inbound calls and place outbound calls on your behalf. They are designed to sound natural, follow a scripted objective, and update your CRM while they talk to leads and customers.

These agents are ideal for:

  • Answering missed calls and responding to voicemail leads
  • Following up with new leads from forms, funnels, and ads
  • Confirming appointments and reservations
  • Qualifying and routing callers to the right team member

The feature is available only on certain plans and must be enabled at the account level before you can use it in any sub-account.

How to Enable GoHighLevel AI Voice Agents Access

Before you create or use an AI Voice Agent, you must enable the feature from the main account. This is done once and then individual sub-accounts can turn it on or off as needed.

Step 1: Open the GoHighLevel Agency View

  1. Log in to your GoHighLevel account.
  2. Switch to the Agency (or account) view if you are not already there.

Step 2: Enable AI Voice Agents for Sub-Accounts

  1. Navigate to the settings section where AI features are managed (in the Agency view).
  2. Locate the option related to AI Voice Agents access.
  3. Toggle or enable the feature so that your sub-accounts can use AI Voice Agents.

Once this is enabled at the agency level, individual locations can activate AI Voice Agents inside their own settings.

Turn On AI Voice Agents in a GoHighLevel Sub-Account

After agency-level access is granted, you can configure AI Voice Agents for each location (sub-account). This allows you to decide which locations can create and use agents.

Step 1: Switch to the Target Location

  1. From the GoHighLevel dashboard, switch to the specific sub-account (location) where you want to use AI Voice Agents.
  2. Confirm you are in the correct location by checking the name in the top navigation.

Step 2: Enable AI Features for That Location

  1. Go to Settings in the left-hand menu.
  2. Open the area dedicated to AI or AI Voice Agents for the location.
  3. Activate AI Voice Agents so this sub-account can create and manage phone agents.

After this step, the AI Voice Agents interface will appear in the sub-account menu where you can create and configure agents.

Creating a New GoHighLevel AI Voice Agent

Once AI Voice Agents are enabled, you can create an agent that will handle inbound and outbound calls with customized behavior.

Step 1: Open the AI Voice Agents Section

  1. In the chosen sub-account, open the navigation menu.
  2. Click on AI Voice Agents to access the list of existing agents.
  3. Select the option to Create or Add a new AI Voice Agent.

Step 2: Configure Agent Basics

During creation, define the core details of your GoHighLevel AI Voice Agent:

  • Agent Name: A clear internal name, such as “Missed Call Follow-Up Bot”.
  • Objective or Purpose: A short description of what the agent should achieve (e.g., book appointments, answer FAQs, qualify leads).
  • Language: The primary language and accent the AI will use when talking to callers.

These details help the AI understand how to handle conversations and which tone to use.

Step 3: Define Call Behavior and Instructions

Next, you configure how the AI Voice Agent should behave on calls. Common options include:

  • Greeting: The first sentence or script the agent uses when answering calls.
  • Conversation Style: Whether the AI should be concise, friendly, formal, or casual.
  • Goal-Based Instructions: Clear instructions such as “collect contact details and book a time on the calendar” or “verify appointment date and time”.
  • Fallback Rules: What the agent should do if it cannot help (for example, transfer to a human or end the call politely).

Well-structured instructions improve the accuracy and effectiveness of your GoHighLevel AI Voice Agent.

Connecting Phone Numbers to GoHighLevel AI Voice Agents

To start using AI Voice Agents on real calls, you must connect at least one phone number. This can be for inbound calls, outbound calls, or both.

Step 1: Go to Phone Numbers in the Sub-Account

  1. In the same GoHighLevel sub-account, open Settings.
  2. Click on Phone Numbers.

Here you can view your existing numbers or purchase new ones if available in your region.

Step 2: Assign a Number to an AI Voice Agent

  1. Select the phone number you want the AI Voice Agent to use.
  2. Edit the number’s configuration.
  3. Locate the setting that allows you to choose which AI Voice Agent should handle calls for that number.
  4. Assign the correct GoHighLevel AI Voice Agent to this number for inbound or outbound use, depending on your needs.

Once saved, calls to that number will be routed through the AI Voice Agent you selected, based on your inbound and outbound rules.

How to Use GoHighLevel AI Voice Agents for Inbound Calls

Inbound call handling allows your AI Voice Agent to automatically answer phone calls coming into your connected number.

Configure Inbound Call Routing

  1. Open the phone number settings again in the sub-account.
  2. Under Inbound Call routing, choose the AI Voice Agent as the handler.
  3. Set up any additional rules, such as what happens outside business hours or when the agent cannot complete the request.
  4. Save the settings.

From now on, when someone calls that number, the GoHighLevel AI Voice Agent will answer, follow the configured script, and log call details in your CRM.

How to Use GoHighLevel AI Voice Agents for Outbound Calls

Outbound call handling lets you trigger automated phone calls from your AI Voice Agent to leads and customers. This pairs especially well with workflows, campaigns, and pipeline automation.

Trigger Outbound Calls via Workflows

  1. In the same GoHighLevel sub-account, go to Workflows or Automation.
  2. Create a new workflow or edit an existing one.
  3. Add an action that uses the AI Voice Agent to place a call.
  4. Select the AI Voice Agent you created and specify which number it will use.
  5. Set workflow triggers, such as form submissions, pipeline stage changes, or new lead events.
  6. Save and activate the workflow.

When the workflow conditions are met, the AI Voice Agent will automatically call the contact, follow the scripted goal, and save the conversation details in the contact record.

Monitoring and Optimizing GoHighLevel AI Voice Agents

After setting everything up, you should monitor performance and make adjustments to improve results over time.

Review Call Logs and Transcripts

  • Open the AI Voice Agents section in the sub-account.
  • Review recent calls, durations, and outcomes.
  • Read available transcripts or summaries to understand how the AI handled interactions.

Use this information to refine the agent’s instructions, greetings, and fallback behavior.

Iterate on Scripts and Objectives

Based on call performance, you can:

  • Clarify the main objective of the GoHighLevel AI Voice Agent.
  • Improve prompts and instructions to handle common objections or questions.
  • Adjust transfer logic if the agent needs to pass calls to a human more or less often.

Continuous iteration will improve call quality and conversion rates.

Additional Resources for GoHighLevel AI Voice Agents

To go deeper into automation strategies, integrations, and AI optimization around GoHighLevel, you can explore specialized implementation resources and expert help.

By following the steps in this guide and referring to the official documentation, you can confidently enable, configure, and optimize AI Voice Agents in GoHighLevel to handle both inbound and outbound calls at scale.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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