GoHighLevel App Refund Guide

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How to Request a GoHighLevel App Marketplace Refund

If you are used to platforms like ClickUp and need clarity on billing, this step-by-step guide explains exactly how refunds work for the GoHighLevel App Marketplace and what you must do if you believe you were charged in error.

This how-to article is based on the official GoHighLevel App Marketplace refund policy and walks you through the requirements, timelines, and practical steps to successfully submit a refund request.

Understanding the GoHighLevel App Marketplace

The App Marketplace inside GoHighLevel allows you to subscribe to third-party apps and integrations that extend the platform’s core functionality. These apps are billed through your GoHighLevel account, but each product is owned and supported by its respective developer.

Because of this structure, refunds for Marketplace apps follow specific rules and must be requested correctly for GoHighLevel support to review them.

Key Rules of the GoHighLevel App Refund Policy

Before you start a refund request, make sure you understand the core rules that apply to App Marketplace charges inside GoHighLevel.

Refunds Apply Only to App Marketplace Subscriptions

The policy described here applies only to subscriptions and charges for apps purchased from the GoHighLevel App Marketplace. It does not apply to:

  • Your main GoHighLevel SaaS subscription
  • Other services purchased outside of the Marketplace
  • Custom or private contracts with agencies or partners

Refunds Are Not Guaranteed

Submitting a request does not guarantee that a refund will be granted. GoHighLevel reviews each case under the official App Marketplace refund policy, which considers:

  • The time elapsed since the charge
  • Your usage and access to the app
  • Any previous refunds or disputes on the same app

Time Limits for GoHighLevel App Refunds

Refunds are generally reviewed only for recent charges. Older charges may not qualify, especially if significant time has passed or there has been repeated usage of the app within GoHighLevel.

When You Should Request a GoHighLevel App Refund

You should consider submitting a refund request through GoHighLevel support if any of the following apply:

  • You were charged after you believed you had canceled the app
  • You were charged multiple times for the same app subscription
  • The app did not provide access as described after purchase
  • The app malfunctioned and the developer could not resolve the issue

Always attempt to work with the app developer first, because they manage the product itself, while GoHighLevel manages the billing platform.

How to Prepare Before Contacting GoHighLevel Support

Preparing the right information will help support review your refund request faster and more accurately.

Information You Should Collect

  • Your GoHighLevel account email address
  • The exact name of the app from the Marketplace
  • Date of the charge and invoice or transaction ID
  • Whether it is a monthly or annual subscription
  • Evidence of the problem (screenshots, error messages, or communication with the app developer)

Check Your GoHighLevel Billing History

Before reaching out, review the billing section in your GoHighLevel account to confirm:

  • Charge dates and amounts
  • Whether there were trial periods
  • Whether prior refunds were already processed

This verification step can prevent confusion and helps you clearly explain your case.

Step-by-Step: How to Request a GoHighLevel App Refund

Use the steps below to submit a refund request based on the official App Marketplace policy.

Step 1: Confirm It Is a Marketplace App Charge

  1. Log in to your GoHighLevel account.
  2. Navigate to your billing or invoices section.
  3. Locate the charge you want reviewed.
  4. Confirm that the charge is specifically for an App Marketplace subscription, not your main GoHighLevel plan.

Step 2: Review the Official Policy

  1. Open the official App Marketplace refund policy here: GoHighLevel Marketplace Refund Policy.
  2. Read the conditions, scope, and limitations that apply.
  3. Verify that your situation fits within the policy guidelines.

Step 3: Contact GoHighLevel Support

  1. From inside your GoHighLevel account, access the support or help section.
  2. Open a new support ticket with a clear subject line such as “App Marketplace Refund Request.”
  3. Include the following in your message:
    • Account email and workspace name
    • App name and a link to the app listing if available
    • Exact charge date and amount
    • Invoice or transaction ID
    • A brief, factual description of why you are requesting a refund
    • Any troubleshooting steps you already took with the app developer

Step 4: Wait for GoHighLevel Review

  1. GoHighLevel support will review your request under the App Marketplace policy.
  2. They may ask you for additional context or documentation.
  3. Once a decision is made, you will receive a response indicating whether the refund is approved or denied and, if approved, the expected timeline for processing.

What Happens After a GoHighLevel Refund Is Approved

If your Marketplace refund request is approved, the following steps typically occur:

  • The refund is processed back to your original payment method.
  • Processing time can vary depending on your bank or card provider.
  • Access to the refunded app may be removed or limited, according to the app’s terms.

Monitor your bank or card statement for confirmation, and keep the support ticket email as your record of the transaction.

Common Issues With GoHighLevel App Marketplace Refunds

A few frequent situations may affect your ability to get a refund for Marketplace apps inside GoHighLevel.

Requests Made Too Late

If you wait a long time after the charge, it may fall outside the eligible period defined in the GoHighLevel Marketplace policy. Submit your request as soon as you notice an issue.

Active Use of the App

If usage logs indicate that the app was actively used, refunds may be limited or denied. GoHighLevel reviews app access and activity as part of the decision.

Chargebacks With Your Bank

Filing a chargeback with your bank at the same time you request a refund from GoHighLevel can complicate or delay the process. Always inform support if you already raised a dispute with your payment provider.

Best Practices for Managing GoHighLevel App Subscriptions

To avoid refund issues and unexpected charges, follow these best practices when using the App Marketplace in GoHighLevel:

  • Track trial end dates in a calendar or task manager.
  • Cancel apps you are not using at least several days before the next billing date.
  • Regularly review transaction history in your GoHighLevel account.
  • Document any technical problems right away with screenshots and timestamps.

Additional Help Beyond GoHighLevel Support

If you need strategic help organizing your GoHighLevel setup, optimizing funnels, or avoiding billing mistakes, you can consult specialists such as Consultevo, who work with agencies and businesses using the platform.

For policy-specific clarification on any App Marketplace charge, always rely on the official help documentation and your GoHighLevel support tickets as the final authority.

Recap: Using the GoHighLevel Refund Policy Effectively

To use the App Marketplace refund policy effectively within GoHighLevel, remember to:

  • Verify that the charge is from the Marketplace, not your main plan.
  • Read the official GoHighLevel policy in full.
  • Gather all billing and app details before you open a ticket.
  • Submit refund requests promptly and respond to any follow-up questions from support.

Following these steps gives you the best chance of a smooth and timely resolution for any eligible GoHighLevel App Marketplace refund request.

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