How to Set Up Automatic Calls and Voicemail Drops in GoHighLevel

If you manage multiple tools like ClickUp for project planning and GoHighLevel for marketing automation, connecting your systems with reliable call workflows is essential. This guide walks you step by step through configuring automatic calls and voicemail drops inside the GoHighLevel workflow builder so your follow-ups run hands-free and consistently.

By the end, you will know how to create and customize automated calls, add voicemail drops, and test your setup so that leads and clients receive the right messages at the right time.

Overview: Automatic Calls in GoHighLevel

GoHighLevel allows you to trigger automated outbound calls and voicemail drops as part of your workflows. These calls can go directly to contacts, connect them to specific users or teams, or play recorded messages and then forward or hang up.

Typical use cases include:

• Instant callback when a new lead submits a form.
• Post-appointment follow-up calls to collect feedback.
• Ringless voicemail-style drops for nurture campaigns.
• Reactivation campaigns that combine SMS, email, and calls.

All of this is managed from the Workflows section in your GoHighLevel account.

Prerequisites for GoHighLevel Call Automation

Before you configure automatic calls and voicemail drops, confirm the following parts of your GoHighLevel account are ready:

• You have an active sub-account for the location where calls will run.
• A phone number is connected and configured for the sub-account.
• Your Twilio or native telephony settings are fully verified and in good standing.
• Contacts have valid phone numbers stored in the correct field (e.g., Phone).

Once these basics are in place, you can build your workflow.

Creating a Workflow for GoHighLevel Calls

You will configure automated calls from the workflow builder inside GoHighLevel.

Step 1: Create or Edit a GoHighLevel Workflow

1. Log into your GoHighLevel account and switch to the relevant sub-account.
2. From the left menu, click Automation and then select Workflows.
3. Click + Create Workflow to build a new automation or select an existing workflow to edit.
4. Choose a trigger that will start your automation, such as:
   • Form submitted
   • Survey submitted
   • Pipeline stage changed
   • Appointment status updated

The trigger defines when GoHighLevel will attempt to place the automatic call or send the voicemail drop.

Step 2: Add the Call Action in GoHighLevel

1. Inside your workflow canvas, click the + icon to add a new action.
2. From the list of actions, choose Call (or similar call-related action name in your sub-account).
3. Position this action after any delays, conditions, or filters you want to apply.

This call action is the core of your automatic call or voicemail flow.

Configuring the GoHighLevel Automatic Call Action

The call action includes several important settings that control who is called, what is played, and what happens after the message.

Step 3: Select Call Type and Caller ID

1. In the call action settings, choose the From Number (your GoHighLevel tracking number or local number).
2. Confirm the To Number will use the contact’s phone field (e.g., Contact Phone or similar mapping).
3. Review the call type options. Depending on your account, you may see options like:
   • Direct call to contact
   • Call connect (dial contact, then connect to user)
   • Play recording then forward/hang up

Using the right caller ID helps maintain answer rates and brand recognition.

Step 4: Add or Select a Voicemail Message

To turn the call into a voicemail-style drop, configure a recorded message in GoHighLevel:

1. In the call action settings, look for the Recording or Message option.
2. Click to upload an audio file or record a new message directly in the app.
3. Use a clear script that states:
   • Who is calling.
   • Why you are calling.
   • What the contact should do next (call back, visit a link, reply, etc.).
4. Save the recording and make sure it is selected for the call action.

This audio is what plays when the call connects or when the call reaches voicemail, depending on your setup.

Step 5: Define Post-Call Behavior in GoHighLevel

After the message is delivered, you can tell GoHighLevel what to do next:

• Forward to a user or number – Allow the contact to speak to a team member if they answer.
• Hang up – End the call after the recording completes.
• Add tags or update fields – Use additional actions later in the workflow.
• Set conditions – Branch the workflow based on call status (where available).

Design the path so that answered calls, missed calls, and voicemail drops lead to appropriate follow-up steps like texts or emails.

Building a Voicemail Drop Sequence in GoHighLevel

To create a structured voicemail drop sequence, combine multiple workflow actions around the automatic call.

Step 6: Add Delays and Conditions Around the Call

1. Place a Delay action before the call to avoid contacting leads at inappropriate times.
2. Use If/Else conditions to segment contacts by:
   • Time zone or location.
   • Tag (e.g., hot lead, cold lead).
   • Last interaction date.
3. Route high-value contacts to more personalized call paths while sending others to standard voicemail drops.

These conditions ensure that GoHighLevel calls are timely and relevant.

Step 7: Add Follow-Up Steps After the Call

1. After the automatic call action, click + to add follow-up actions.
2. Common next steps include:
   • Send SMS confirming the call or linking to a booking page.
   • Send email summarizing the voicemail content.
   • Apply or remove tags based on campaign stage.
   • Move contact to a different pipeline stage.
3. Repeat calls or additional voicemail drops can be scheduled with further delays if needed.

Combining calls, SMS, and email within GoHighLevel maximizes response rates and keeps contacts engaged.

Testing and Optimizing GoHighLevel Call Workflows

Once your automatic call and voicemail sequence is configured, test it thoroughly before launching at scale.

Step 8: Run Internal Tests

1. Create a test contact using your own phone number.
2. Manually add the test contact to the workflow by meeting the chosen trigger conditions.
3. Watch the workflow execution and confirm:
   • The call is triggered at the expected time.
   • The correct caller ID is used.
   • The voicemail recording plays clearly.
   • Any follow-up SMS or emails are sent correctly.

If anything is misconfigured, edit the call action or related steps and retest until the flow is stable.

Step 9: Monitor Live Performance in GoHighLevel

After you deploy the workflow to real contacts, keep an eye on performance:

• Check call logs and status codes inside your GoHighLevel reporting.
• Review answered rates and voicemail reach.
• Measure appointment bookings, replies, or conversions driven by calls.
• Refine scripts, send times, and segmentation for better results.

Consistent monitoring helps you maintain reliable automatic calling and voicemail drops that align with business goals.

Support, Resources, and Next Steps

If you need additional detail on specific settings or call behaviors, review the original vendor documentation. You can find the full guide from the platform here: How to setup automatic calls and voicemail drops.

For broader strategy, funnel design, and technical implementation that goes beyond basic configuration, you can also explore expert resources at Consultevo, which focuses on marketing automation systems and scalable processes.

With these steps, you can confidently build, test, and optimize automatic calls and voicemail drops inside GoHighLevel, ensuring that every new lead and existing client receives timely, consistent communication as part of your overall automation strategy.

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