GoHighLevel Bot Status Guide

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GoHighLevel Bot Status for Individual Contacts

If you use ClickUp or other project tools to organize your CRM tasks, you still need clear visibility into how automations behave inside GoHighLevel. Understanding the bot status for individual contacts helps you confirm when AI conversations and automated workflows are running correctly, and when they have stopped or encountered issues.

This how-to guide walks you step-by-step through checking and interpreting bot status for a single contact, using only the built-in tools available in your GoHighLevel account.

What Bot Status Means in GoHighLevel

Bot status shows whether the conversation bot is currently active, idle, or has stopped for a specific contact. This is especially useful when you are troubleshooting conversations, checking automation logic, or confirming that a contact is no longer being handled by an AI assistant.

From the contact record, you can quickly see the latest state of the bot without digging into complex workflow logs.

How to Access a Contact in GoHighLevel

Before you can view the bot status, you must open the correct contact record in your GoHighLevel workspace.

Step 1: Open the Contacts Area in GoHighLevel

  1. Log in to your GoHighLevel account.

  2. In the left-hand navigation menu, click on Contacts.

  3. Use search filters (name, email, phone, tags, etc.) to find the specific contact you want to review.

Once you locate the correct record, click the contact’s name to open their profile.

Step 2: Navigate to the Conversation View

  1. Inside the contact record, look for the Conversations or messaging section.

  2. Open the thread where your automation or chatbot messages are appearing.

  3. Confirm you are viewing the correct channel (SMS, email, or other messaging channel) associated with your automation.

The bot status is tied to the conversation and how the automation is interacting with that individual contact.

Where to Find Bot Status per Contact in GoHighLevel

After you open the contact and the correct message thread, you can view the detailed bot information.

Step 3: Locate the Bot Status Indicator

In the conversation panel, GoHighLevel displays an indicator showing the current bot status for that contact. The exact placement can vary depending on interface updates, but you will typically find:

  • A label or icon that highlights whether the bot is running, idle, or stopped.

  • A clear text description of the most recent bot state.

This status tells you at a glance if the system is still handling that conversation automatically.

Step 4: Review Recent Bot Activity

To understand why the bot is in a specific state, scroll through the recent messages and system notes in the contact’s conversation thread. Look for:

  • Messages sent by the automation or chatbot.

  • Any system messages indicating the bot has paused or stopped.

  • Contact replies that may have changed how the automation behaves.

This context is essential when you are testing new conversation flows or troubleshooting unexpected bot behavior in GoHighLevel.

Common Bot Status States in GoHighLevel

While labels can differ slightly depending on your specific configuration, you will typically encounter a few core bot status states for each contact.

Active or Running Bot Status

When the bot status shows as active or running, the contact is currently engaged in an automated conversation. This usually means:

  • The contact is inside a workflow, campaign, or bot flow.

  • New messages may still be sent automatically based on rules and triggers.

  • You should be cautious about manual replies that could interrupt the flow.

Idle or Waiting Bot Status

If the bot is marked as idle or waiting, the contact may be at a pause point in the automation, such as a delay step, a scheduled wait, or a rule that has not yet been triggered. In this case:

  • No immediate messages are scheduled to send.

  • The next step depends on time-based triggers or contact actions.

  • You may want to review upcoming workflow steps to understand when the bot will resume.

Stopped or Inactive Bot Status

A stopped or inactive bot status indicates that the automation has ended for that contact. This can happen when:

  • The contact reaches the final step in a workflow or conversation.

  • A goal or stop condition is met.

  • The contact is manually removed from the flow.

When you see a stopped status, you know that GoHighLevel will not send additional automated messages from that specific bot or flow unless the contact is re-enrolled or a new trigger is fired.

How to Use Bot Status for Troubleshooting in GoHighLevel

Bot status for individual contacts is a powerful troubleshooting tool when you are testing or optimizing automation sequences.

Check If a Contact Is Still in a Flow

If a contact reports that messages have stopped, or if you notice a gap in communication:

  1. Open the contact record and view the bot status.

  2. If the status is stopped, confirm whether that is expected based on your workflow design.

  3. If the status is active but no messages are going out, examine delays, filters, and conditions in your automation.

Confirm Automation Behavior During Testing

When you or your team members test new workflows in GoHighLevel using test contacts:

  • Monitor the bot status throughout the test run.

  • Verify that the status transitions from active to stopped at the intended point in the flow.

  • Use the conversation history to verify that each step in the automation fired correctly.

Identify When to Intervene Manually

Bot status can also guide your support and sales teams on when to step in:

  • If the bot is still active, your team may decide to wait until the sequence ends before manual outreach.

  • If the bot is stopped, this is often a good time to send a personalized follow-up or call.

Best Practices for Managing Contact Bot Status in GoHighLevel

To get the most value from per-contact bot status, consider these practices as you build and maintain your workflows.

  • Document your flows: Keep a shared map of your automations so your team knows when a contact should be active or stopped.

  • Train your staff: Ensure team members know how to open a contact and read the conversation and bot status before making changes.

  • Review edge cases: Periodically check contacts with unexpected statuses to identify issues in logic or triggers.

Additional GoHighLevel Resources

For full technical details on bot status for individual contacts, review the official documentation provided by the platform. You can access the original article here: GoHighLevel Bot Status for Individual Contacts.

If you are implementing complex automation strategies and want expert guidance across multiple tools, you can learn more about CRM and marketing automation consulting at Consultevo.

Summary: Using Bot Status Effectively in GoHighLevel

By regularly checking bot status for individual contacts, you can quickly verify whether a contact is currently in an automated conversation, paused, or completely finished with a flow. This visibility helps you troubleshoot problems, improve your automations, and time manual follow-ups more effectively inside GoHighLevel.

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