How to Purchase a Phone Number in a GoHighLevel Sub-Account

If you use ClickUp or any other project management tool to run your agency, you still need a clear process for phone setup inside GoHighLevel. This guide walks you step-by-step through purchasing a phone number in a GoHighLevel sub-account so you can start calling, texting, and automating communication for your clients with confidence.

Following these steps ensures your sub-account has a dedicated number for campaigns, tracking, and client communication, without risking configuration errors or compliance issues.

Before You Buy a Number in GoHighLevel

Before purchasing a phone number inside your sub-account, review these important requirements and best practices.

Check Sub-Account Access in GoHighLevel

Make sure you are inside the correct sub-account in GoHighLevel where you want the number to be used. Every number is tied to a specific sub-account, so selecting the wrong one can lead to tracking and routing problems.

• Log in to your agency view.
• Select the correct sub-account from the top account switcher.
• Verify you see the correct branding, pipelines, and contacts.

Verify Billing and Credits

Phone numbers and usage are billed, so confirm that the account has valid payment details and enough credits (if applicable) for calls and SMS.

• Ensure a payment method is active at the agency level.
• Check any usage limits or balance in your billing settings.
• Review expected call and text volume for the sub-account.

If you manage many accounts and want expert help setting up billing or automations around call usage, you can get support at Consultevo.

Step-by-Step: Purchase a Sub-Account Phone Number in GoHighLevel

Use the following steps to buy a phone number directly inside the sub-account so it is immediately available for calls, SMS, and workflows.

Step 1: Open the GoHighLevel Sub-Account

1. Log in to your GoHighLevel agency dashboard.
2. Use the account switcher at the top to select the target sub-account.
3. Confirm you are inside the client or brand where the new number will be used.

All further actions must be taken inside this selected sub-account to ensure the number belongs to the correct workspace.

Step 2: Navigate to the Phone System Area in GoHighLevel

1. Within the sub-account, locate the main left-side navigation.
2. Click the section associated with phone, call, or number management (labeling can vary slightly over time).
3. Open the area where you can view, manage, and purchase phone numbers.

This screen usually displays existing numbers, status, capabilities, and related settings.

Step 3: Start the Purchase Flow

1. Look for a button such as Buy Number, Add Number, or similar.
2. Click the button to open the phone number purchase dialog.
3. Choose the country or region where you want to purchase the number.

Available options depend on the telephony provider and the selected country. Local regulations can limit which types of numbers are available.

Step 4: Search for a Phone Number

Use the search and filter tools to find a suitable number for your sub-account.

• Select the Type of number, such as local, mobile, or toll-free (depending on availability).
• Optionally enter an area code or prefix to target a specific city or region.
• Click to search and load available numbers.

Scan the list and select a number that fits your branding, geographic target, or campaign requirements.

Step 5: Confirm Number Capabilities

Each number can support specific capabilities. Before purchasing, confirm which features are available:

• Voice calling
• SMS and MMS (if supported in your country)
• Compatibility with call routing and tracking

If you plan to run SMS campaigns, ensure the number supports text messaging and any required compliance registrations for your region.

Step 6: Complete the Purchase in GoHighLevel

1. Click the Buy or Purchase button next to your selected number.
2. Review pricing details such as monthly rental and any displayed fees.
3. Confirm the purchase when prompted.

After successful purchase, the number appears in the list of active phone numbers for the sub-account. It is now ready to be configured for calls, SMS, and automations.

Configure Your New GoHighLevel Phone Number

Purchasing the number is only the first step. Next, configure routing, messaging, and automations so the number works seamlessly in your GoHighLevel workflows.

Assign Call Routing

Decide where incoming calls to this new number should go:

• Route to a specific user or team member.
• Send calls to a ring group or round-robin setup.
• Forward calls to an external number if needed.

Make sure business hours and voicemail options are aligned with your client’s expectations.

Set Up SMS and Automation in GoHighLevel

To get the most value from the new number, connect it to automations:

• Configure the number as the sender in SMS campaigns.
• Use it in workflows for appointment reminders and follow-ups.
• Assign it as the default number for specific pipelines or funnels.

Carefully test each workflow to confirm that incoming and outgoing messages appear under the correct number and are logged properly.

Best Practices for Managing GoHighLevel Phone Numbers

Following best practices helps you keep your telephony setup compliant, scalable, and easy to troubleshoot.

Document Each Sub-Account Number

• Maintain a simple list of which numbers are tied to which sub-accounts.
• Note the use case (sales, support, marketing, or tracking).
• Record any associated workflows or campaigns.

This documentation is invaluable when you scale to dozens or hundreds of client workspaces.

Monitor Usage and Compliance

Phone numbers inside GoHighLevel are subject to carrier rules and regional regulations, especially for SMS.

• Monitor monthly usage and costs.
• Keep opt-in and opt-out messaging compliant.
• Review campaign performance tied to each number.

For official reference and the most current details about purchasing numbers in a sub-account, see the original support article at this GoHighLevel help page.

Troubleshooting GoHighLevel Phone Number Issues

If you run into problems during or after purchasing a number, follow these quick checks.

Number Not Appearing After Purchase

• Refresh the sub-account page.
• Confirm you are still in the correct sub-account.
• Check billing or payment status at the agency level.

Unable to Call or Text From the New Number

• Verify the number supports voice and SMS for the selected country.
• Ensure the number is selected as the active sender in your conversation or workflow settings.
• Test with both internal and external numbers.

If issues persist, compare your configuration with the steps in this guide and the official documentation, then contact support with full details about the affected sub-account and number.

By following this process, you can confidently purchase, configure, and manage a phone number inside any GoHighLevel sub-account, ensuring smooth communication for every client workspace you manage.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`