Buy Twilio Numbers in GoHighLevel

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How to Buy Twilio Numbers in GoHighLevel

If you already manage projects in ClickUp and want to streamline communications, learning how to buy Twilio numbers inside GoHighLevel is a powerful next step. This guide walks you through connecting your own Twilio account and purchasing numbers directly from your GoHighLevel workspace for calls, SMS, and automations.

By using your own Twilio account, you gain greater control over billing, number ownership, and carrier settings while still leveraging GoHighLevel’s workflows, campaigns, and CRM features.

Why Use Your Own Twilio Account with GoHighLevel?

Connecting Twilio directly to GoHighLevel gives you more flexibility and clarity over your communications infrastructure. Instead of relying on a bundled or shared provider setup, you maintain full access to your Twilio console and resources.

Key reasons to use your own Twilio account with GoHighLevel include:

  • Direct billing from Twilio for all calls and SMS.
  • Independent control over phone numbers and subaccounts.
  • Ability to configure compliance features inside Twilio (where applicable).
  • Simpler troubleshooting with Twilio logs plus GoHighLevel conversation tracking.

Before buying a number, make sure your Twilio account is properly connected to your GoHighLevel agency or sub-account.

Prerequisites for Buying Twilio Numbers in GoHighLevel

Set up the following items before you attempt to purchase a phone number via your GoHighLevel dashboard:

  • An active Twilio account with valid payment information.
  • Twilio credentials (Account SID and Auth Token).
  • A connected GoHighLevel sub-account where you want to use the number.
  • Sufficient Twilio balance or a valid credit card configured.

If any of these pieces are missing, you may see errors when trying to buy or assign a phone number inside GoHighLevel.

Connect Twilio to Your GoHighLevel Account

The first step is to connect your own Twilio account to GoHighLevel. This ensures numbers you purchase in the app are created and billed within your Twilio environment.

Step 1: Retrieve Your Twilio Credentials

  1. Log in to your Twilio Console.
  2. From the main dashboard, locate your Account SID and Auth Token.
  3. Copy both values and keep them secure, as they will be used to connect Twilio to GoHighLevel.

Step 2: Add Twilio Details in GoHighLevel

  1. Log in to your GoHighLevel account.
  2. Navigate to the appropriate agency or sub-account where you want Twilio connected.
  3. Access the settings area that manages phone integration and providers.
  4. Paste your Twilio Account SID and Auth Token in the specified fields.
  5. Save your changes to complete the connection process.

Once this connection is active, GoHighLevel can securely access your Twilio resources, including phone numbers and messaging capabilities.

How to Buy a Twilio Number in GoHighLevel

After Twilio is connected, you can purchase phone numbers directly through the GoHighLevel interface without returning to the Twilio Console. The numbers are provisioned in Twilio but controlled from within your CRM.

Step 1: Open the Phone Numbers Section in GoHighLevel

  1. From your GoHighLevel sub-account, go to Settings.
  2. Locate and select the section for Phone Numbers or Twilio Numbers (exact label may vary based on updates).
  3. Confirm that your Twilio integration is displayed as connected.

Step 2: Search for Available Twilio Numbers

  1. Click the option to Buy Number or Add Number inside GoHighLevel.
  2. Choose the country where you need a phone number.
  3. Filter your search based on available criteria, such as:
    • Local vs. toll-free numbers.
    • Voice, SMS, or MMS capabilities.
    • Specific area code or region, where supported.
  4. Run the search to see a list of Twilio numbers you can purchase.

Step 3: Review and Purchase the Number

  1. From the list of results, select a number that meets your requirements for calling and text messaging.
  2. Review the estimated monthly cost provided by Twilio, as well as any relevant capabilities.
  3. Confirm your choice and click the button to Buy or Purchase the number directly from GoHighLevel.
  4. Wait a few moments while GoHighLevel communicates with Twilio to provision the number.

When the process finishes, you should see the newly purchased Twilio number listed in your GoHighLevel phone numbers section.

Assign and Use Twilio Numbers in GoHighLevel

After you buy a number, configure how it is used across your pipelines, users, and automation tools within GoHighLevel.

Assign the Number to Users or Pipelines

  1. In GoHighLevel, return to the Phone Numbers or Settings section for your sub-account.
  2. Locate the Twilio number you just purchased.
  3. Open the configuration or edit option for that number.
  4. Assign the number to a specific user, pipeline, or inbox, depending on how you plan to manage conversations.
  5. Save your changes to apply the assignment.

Configure Call and SMS Settings

Next, update routing and messaging preferences so GoHighLevel knows how to use the Twilio number for different communication events.

  • Select your preferred call forwarding destination or softphone settings.
  • Enable or verify SMS and MMS capabilities where available.
  • Attach the number to specific workflows, campaigns, or triggers for automation.
  • Confirm that incoming calls and texts appear correctly in the GoHighLevel conversations view.

This setup allows your new number to power outreach, follow-ups, and support, all while Twilio handles the underlying telecom layer.

Troubleshooting Twilio Numbers in GoHighLevel

If you encounter problems while buying or using numbers, verify the connection between Twilio and GoHighLevel and double-check your Twilio account status.

  • Ensure your Twilio Account SID and Auth Token are correct.
  • Confirm your Twilio account has no billing or compliance restrictions.
  • Verify that the country and capabilities you selected are supported by Twilio.
  • Check that the number appears both in your Twilio Console and inside GoHighLevel.

For detailed behavior and updated screenshots, review the original Twilio number buying instructions published in the official GoHighLevel documentation at this support article.

Best Practices for Managing Twilio Numbers in GoHighLevel

To keep your communications structured and scalable, adopt these practices when working with Twilio numbers inside GoHighLevel.

  • Use separate numbers for different brands, locations, or departments.
  • Document which Twilio numbers are linked to specific GoHighLevel sub-accounts.
  • Regularly audit active numbers in both platforms to avoid unnecessary charges.
  • Monitor call and SMS performance using GoHighLevel reports plus Twilio logs.

For agencies and consultants optimizing complex client setups, you can also find strategic implementation support and resources at Consultevo.

Next Steps with Twilio and GoHighLevel

Once you know how to buy Twilio numbers inside GoHighLevel, you can expand into advanced automations, multi-number routing, and granular reporting. Keep your Twilio credentials secure, maintain clear documentation across accounts, and routinely test call and SMS flows from within GoHighLevel to ensure reliable performance for every client campaign.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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